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Improving Customer Experience Podcasts

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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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IDEO’s Creative Confidence Podcast shares candid conversations with creative leaders, changemakers, and innovators navigating today’s most pressing challenges. Through real-world stories and insights, we explore how to lead with creativity, build resilient teams, and drive innovation. Grounded in IDEO’s 40 years of expertise in design thinking and innovation, each episode offers inspiration and practical tools for audacious leaders at every stage of their careers. Hosted by Mina Seetharaman, ...
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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Modern Healthcare's Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we'll interview healthcare's most accomplished leaders to learn how they're addressing the industry's most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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Wisking it all

Angelo Esposito

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Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why? Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go into it for the money but go into it for the passion of delivering a unique customer experience.
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INspired INsider Podcast

Dr. Jeremy Weisz

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INspiredINsider.com Show with Dr. Jeremy Weisz features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders. The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Here are some inspiring stories you will find: - Jonny Imerman with Imerman Angels--Listen to how one guest fought and beat cancer. He then started an organization to match other ...
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[Business > Entrepreneurship] Da Boss Experience is hosted by Michele Davis (Coaching Business Architect) and is a podcast focused on helping coaches and other service based businesses design an irresistible offer and power it with automation so they can generate sales even while they sleep. Join me and my occasional special guests as we have impactful discussions and share actionable strategies to thrive while dealing with the reality of growing an online business.
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Tech Talks Daily

Neil C. Hughes

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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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The CX Podcast R&R

Rhian Huxtable & Richard Knight

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Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its cu ...
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Welcome to the Restaurant Talk Podcast, the go-to podcast for bar and restaurant industry professionals looking to learn, grow, and thrive in this ever-evolving industry. Whether you're a seasoned restaurateur, an up-and-coming chef, a bartender honing your craft, or a hospitality entrepreneur, this show is designed to help you navigate the challenges and opportunities of the restaurant world. Join us as we dive deep into industry trends, expert insights, real-world success stories, and acti ...
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We help founders make something people want. The Y Combinator Podcast is where builders talk about building. From the earliest days of an idea to scaling a company that changes the world, YC partners and founders share real stories, lessons, and tactics from the frontlines.
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Catalyst Sale Podcast

Mike Simmons

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Sales is a thinking process. The Catalyst Sale Podcast is a weekly podcast with Catalyst Sale founder Mike Simmons and host Jody Maberry. We discuss real stories with practical application, in the context of B2B Sales. Other topics discussed include - Sales Strategy, Revenue Operations, Training, Onboarding, Sales Enablement, Organization Enablement, Workforce Development, and Execution.
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What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we un ...
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Tourpreneur is a community of passionate tour business owners eager to improve their skills and increase their profits. Our community is passionate about helping each other. As small tour business owners, we understand it’s a lonely job, a daily grind, and easy to become a busy fool… working harder but not smarter. The Tourpreneur community helps you get advice from your peers as well as experts in the areas you need to grow your business and make it more profitable. Whether you explore our ...
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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In 2015, as a new mum, I left my 10-year teaching career to pursue the freedom-filled life my family deserved. With no business experience and this podcast as my starting point, I built a multi-million-dollar online education business, powered by Instagram and content marketing. The Mums With Hustle podcast is where I share my real journey, lessons, and strategies, alongside stories from the women I’ve coached and guests who inspire. It’s your space to learn, grow, and build a business by de ...
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Relationships at Work - the leadership podcast helping you build workplace connection, improve culture, and avoid blind spots. A relatable and honest show on leadership, organizational culture and soft skills, focusing on improving employee engagement and company culture to inspire people to apply, stay and thrive. Because no one wants leadership that fosters toxic environments at work, nor should they. Host, speaker and communications leader Russel Lolacher shares his experience and insight ...
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The power of Data is undeniable. And unharnessed - it's nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what's possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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We all have dreams of being successful and achieving excellence in our lives. But we inevitably experience resistance, challenges, and obstacles in the pursuit of our dreams. In Search of Excellence provides us with the inspiration we need to overcome these obstacles and accomplish our goals. In Search of Excellence takes us through the stories, routes, and strategies of people from hundreds of different backgrounds who have achieved excellence in both their professional and personal lives. ...
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Smarter Podcasting: Making Podcasts Better

Seven Million Bikes Podcasts

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Welcome to Smarter Podcasting, by Niall Mackay, The Podcast Guy, founder of Seven Million Bikes Podcasts. Niall has years of experience in podcasting, producing, editing, and hosting podcasts in various fields. He’s now on a mission to help podcasters create, publish, and build their communities through podcasting by sharing the techniques and lessons he’s learned. The show is designed to provide valuable insights and practical tips for any podcaster, whether they are individuals or business ...
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Onboarding Therapy

Arrows Podcast Network

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Amas is a modern day prophet and Polymath. He brings a mix of Philosophy, storytelling, technology and humor to make sense of complex topics. You will love his sense of humor and irreverence in every episode.
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The New Way We Work

Fast Company

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Fast Company deputy editor Kathleen Davis takes listeners on a journey through the changing landscape of our work lives. Each episode explores the future of work, including the state of remote and hybrid work amid the return-to-office battle; how AI will change the way we do our jobs; the status of gender equity and DEI efforts; rethinking career ladders and ambition; motivation and what makes work meaningful; and the progress on mental health and disability issues at work. And as if all tha ...
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We all have problems we are looking to solve. We know that there are solutions out there, but we struggle with this. How do we find the solution, where does the nudge come from to help us take the next step, and start solving tough problems. The intention of this podcast is to help you find your catalyst and take that next step. The Find My Catalyst Podcast is a weekly podcast with Catalyst Sale founder Mike Simmons. We discuss real stories with practical application, in the context of leade ...
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A Family Business

Andrea & Brad Boeye and PT Boeye

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Hosted by Andrea & Brad Boeye and PT Boeye Family, business, and legacy—where they intersect, incredible stories unfold. A Family Business brings you candid conversations about entrepreneurship, leadership, and building something meaningful. Hosted by Andrea and Brad Boeye, a husband-and-wife team with over two decades of experience in business and leadership, alongside their nephew PT Boeye, this podcast explores what it takes to grow and sustain a successful family enterprise across genera ...
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Consolidate That!

Consolidate That!

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Hosted by Dr. Ivan Zak and Ryan Leech, Consolidate That! focuses on critical corporate topics in the veterinary business. The episodes center on improving clinical care, customer and employee experience, combining proven processes with modern technology, and ways to expand shareholder value using clear performance metrics. Find beneficial knowledge that you can apply in the rapidly growing veterinary consolidation market.
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Converge Coffee

Sean Sullivan

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Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...
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Think Like Amazon

Jorge Luis Pando

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Learn how to apply Amazon’s core principles and innovation frameworks to elevate your business and career. Join Jorge Luis Pando, an 8-year Amazon veteran who’s helped over 70,000 Amazonians boost productivity, as he dives into real-world insights from leaders who’ve transformed their work using Amazon-inspired methods like customer obsession and systems thinking. With global experience in product, tech, and marketing, Jorge brings a fresh perspective to every conversation. Whether you lead ...
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"Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team." Dr. Staci Frankowitz Welcome to The Brian Wright Show. A podcast dedicated to entrepreneurs, their team members and their families but for anyone wanting to transform their life, career and/or business in the new economy. After eight seasons as the host of The New Patient Group Podcast, the show has been rebranded to The Brian Wright Show. The Brian Wright Show Audio Experience is hosted by glob ...
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Sensei Playbook

Chris Snellgrove

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Online marketing can be a confusing and frustrating topic for small business owners. Some struggle to get high search results rankings, while others give up after receiving too many negative customer reviews. Given the harsh environment the internet has cultivated, being an entrepreneur these days is challenging. Bill Courtright and Chris Snellgrove join forces to give you the right tools and strategies to effectively market your small business online. Welcome to Sensei Playbook, the ultimat ...
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Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment. We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy. We will also be publishing our State ...
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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transform ...
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Meet Stro: Born in Richmond, VA, Michael “Maestro”Turner is a Musician, Speaker, and coach that has met and worked with some of the brightest stars in Gospel, Hip hop, and R&B. Meet Frank A New York Native, Franklin is a dedicated family man dedicated to personal and lead host of Motivation Central Group Coaching. Meet: Justin Ross A Richmond, Virginia native, Justin Ross is the Owner and Pastry Chef of JC Desserts. From menu creation, to customer consults, to making deliveries, Justin plays ...
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Fitness Business Podcast: Leadership, Innovation, and Profit

Justin Tamsett | Fitness Business Leader

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Are you a gym owner or manager looking to improve conversions from prospects to members, member satisfaction, employee retention, innovation and profitability? Many fitness podcasts focus solely on lead generation, but we believe the real key to long-term success lies in effective leadership and reducing churn of both staff and members. Host Justin "JT" Tamsett, a leader in the global fitness and wellness culture, brings you actionable advice from multiple industry experts in each episode. W ...
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OneLeg Up

OneLeg Inc

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The official podcast of OneLeg where we pull back the curtain on marketing and discuss how you can deliver the very best customer experience and achieve zero marketing waste.
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Spilling the T

Spilling the T

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Welcome to Spilling the T, the podcast that takes you behind the scenes of the MBTA. Hosted by Andrew Cassidy of the MBTA’s Customer and Employee Experience department, each episode takes a deep dive into the inner workings and issues the T is facing. At the MBTA, we believe in transparency, open communication, and continuous improvement. That's why we've created this podcast—to give you a firsthand look at the challenges we face, the innovative solutions we're implementing, and the dedicate ...
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Change Wired

Angela Shurina

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Change Wired: Change in days - not in years! Ready to ditch slow change and start thriving sooner? Change Wired is your new favorite podcast for practical, punchy insights into personal growth and about navigating career, life and business transitions, meaningful productivity, mindset mastery, and creating high-performing, purpose-driven, thriving cultures of growth. Hosted by Angela Shurina, an Executive & High-Performance Coach, Be-Sci Fueled Culture Transformation Strategist with 18 years ...
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Smashing the Plateau

Smashing the Plateau

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Smashing the Plateau shares stories and strategies from corporate refugees: mid-career professionals who’ve left corporate life to build something of their own. Each episode features a candid conversation with someone who has walked this path or supports those who do. Guests share their journeys of transitioning from corporate to entrepreneurship, offering practical insights on how to do more of what you love and get paid what you’re worth, while taking greater control over your career desti ...
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The Everyday Mindfulness Show is the premier podcast that is bridging personal mindfulness practices to mindful leadership in the workplace. Join host, Holly Duckworth, CAE, CMP, LSP, & CEO of Leadership Solutions Intl., as she interviews leaders in the mindful leadership industry. Researchers, doctors, lawyers, authors, chief officers and more explore how they are improving corporate culture. By increasing employee satisfaction, financial prosperity and customer experience, they are expandi ...
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Slingshot VoIP Presents

Slingshot Communications

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Welcome to Slingshot Communications, the ultimate podcast for mastering IVR (Interactive Voice Response) Greetings in the realm of VoIP systems and AI-driven communication. Each episode is a deep dive into how businesses across various industries - from healthcare to consulting - utilize AI Agents, PBX systems, and cloud communications to enhance their customer experience. Our collection of IVR greetings examples, underpinned by advanced call routing technology and unified communications str ...
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Master Happiness helps Small Businesses, Teams, and Individuals find focus, feel fulfilled, and have fun. If you need cheerleaders along your day to day, come join us on "Bacon Bits with Master Happiness" as we discuss the ups and downs, kings and clowns, smiles and frowns at work, your career, business, and life. Tune in so that we can help you navigate your paths of happiness and provide insights from others on similar journeys! Happy Listening!
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Your host, Sean Baxter, aka Baxter, is your guide to exploring the myriad ways our choices shape our daily lives, culture, and experiences. From the places we visit and the cultures we encounter to the lifestyles we adopt, join Baxter as we dive into the fascinating impact of our decisions on our world and ourselves. Let's talk about it! Some episodes include special offers that are only available to our subscribers.
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In this episode, Colin Shaw shares a recent personal experience with a major brand that imposed a 'gag order' (NDA) after a poor service experience — and how this reflects a deeper organizational issue: silos. Together with Professor Ryan Hamilton, Colin explores why siloed thinking leads to incoherent customer experiences, how internal motivations…
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Blair Williams is the CEO of MemberPress, a powerful WordPress plugin company that empowers creators and businesses to launch and manage membership sites and online courses. He founded MemberPress after years of custom-building membership systems and recognized a gap in the market for a flexible, developer-friendly WordPress solution. Blair is also…
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Today's guest is Raul Monroig, People Organization Vice President for the Intercon Region at Bristol Myers Squibb. Bristol Myers Squibb manufactures prescription medicines across oncology, hematology, immunology, cardiovascular disease, and neuroscience. With a truly global footprint, the company's research, manufacturing, and commercial presence s…
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If you could eliminate one of the biggest roadblocks to successful project delivery in your organization today, what would it be and why? Agility requires not only the ability to adapt to change but also the foresight to anticipate it. This means embracing data-driven insights and leveraging technology to navigate the complexities of modern project…
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What if the real weakness in enterprise cybersecurity isn't the cloud or the network, but the endpoint sitting on every desk? In this episode, Klaus Oestermann, CEO of IGEL Technology, joins me at the Now and Next event in Frankfurt to discuss why he calls the endpoint the forgotten link in digital transformation. Klaus explains how decades of dete…
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Accountability in leadership isn’t about blame — it’s about ownership. In this episode of Relationships at Work, host Russel Lolacher talks with leadership expert Michael Timms on how great leaders inspire accountability by modeling it first. Together they explore how to move beyond micromanagement, empower teams through clarity, and build trust th…
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“If I’d turned this on, even if I was interested in the topic, I would’ve turned it off immediately.” – Niall Mackay That’s what I said during this podcast audit, and I meant it. It wasn’t about the content, Arin’s show, Rock and Metal Faith, has a passionate host, a unique niche, and great energy. But the audio quality was so rough that it distrac…
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David Jenyns is a serial entrepreneur, systems devotee, and founder of SYSTEMology, a company dedicated to helping business owners worldwide scale and streamline their operations. With over 20 years of experience in franchising, digital marketing, and business strategy, Jenyns has established himself as a trusted leader in the industry. After succe…
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Today's guest is Taylor Sullivan, Head of Product and Assessments at Workera. Workera provides AI-driven skills verification and assessment solutions for organizations. Taylor joins Emerj Editorial Director Matthew DeMello to discuss how organizations can move from skill inferencing to verified, measurable skills, enabling more confident talent dec…
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What if consistency isn’t about willpower but about design? In this special crossover episode, Angela flips seats and becomes the guest. Interviewed by Kevin Joseph from the Lekker Network, I unpack how small, deliberate system changes can unlock unstoppable performance in individuals, teams, and entire organizations. Angela shares her journey from…
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What if filing your taxes was as effortless as asking your AI assistant a question? For millions of people, the annual ritual of gathering receipts, logging into confusing portals, and racing against deadlines remains one of life's most dreaded tasks. But what if that stress could disappear completely, replaced by a real-time financial ally working…
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Kate Morgan is the author of Custom-Fit, and the founder of BostonHCP. She is a no-nonsense, passionate voice in the world of HR, culture, and team development. With a background in scaling teams, Kate focuses on helping small business owners build thriving organizations from the inside out. She's a Forbes-published author, EO Accelerator Chair, an…
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Kate Morgan is the author of Custom-Fit, and the founder of BostonHCP. She is a no-nonsense, passionate voice in the world of HR, culture, and team development. With a background in scaling teams, Kate focuses on helping small business owners build thriving organizations from the inside out. She's a Forbes-published author, EO Accelerator Chair, an…
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If you’re running (or planning to run) a live webinar to sell your course, membership, or coaching offer - this episode is for you. I’m pulling back the curtain on why I decided to master webinars, what that journey really looked like, and the 7 key numbers you must track to make your next launch your best one yet. You’ll also hear real stories fro…
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What if the real story of AI isn't about chatbots or copilots at all, but about what happens when intelligence becomes part of the infrastructure of how work gets done? That's the idea driving this conversation with Vahid Taslimi, CEO and co-founder of Zenphi, who joins me from Melbourne, Australia, to discuss how his team is quietly redefining the…
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Send us a text Brad, Andrea, and PT sit down to have a serious discussion about all of the productive things agents can be doing while a Hallmark movie plays in the background, and they're only half kidding. Beware the myth of the fall slow down. There's plenty for you to do. What's the state of your CRM right now? Would it benefit from a little TL…
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What can leadership in Formula One teach the rest of us about business transformation? In this episode of the Tech Talks Daily Podcast, I sit down with Seb Sheppard, whose career has taken him from flying helicopters in the Royal Navy to leading engineering teams in Formula One and steering post-merger integrations across multiple industries. His s…
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Most founders think hiring is about interviewing. But it's actually about selling.For Startup School, Juicebox co-founder & CEO David Paffenholz joins YC's Harj Taggar to share how early-stage founders can find, pitch, and close top engineering and sales talent— from crafting better outreach to winning great hires from Big Tech— even when you're an…
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World-renowned plastic surgeon Dr. Terry Dubrow (Botched, The Swan, RHOC) joins Randall Kaplan on In Search of Excellence to talk about fame, the realities and risks of plastic surgery, Brazilian Butt Lift dangers, choosing the right surgeon, pricing myths, breast implants (Motiva), AI in surgery, GLP-1s (Ozempic/Mounjaro) for longevity, and the mi…
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How can leaders bring AI into their organizations thoughtfully, without losing what makes them human? In this Asked & Answered episode, AI strategist and IDEO alum Justin Massa joins host Mina Seetharaman to answer listener questions and share a grounded, practical view of AI adoption. Justin explains why so many companies struggle to move from exp…
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What if your biggest failure was the reason your next move actually worked? That’s the story of Henry Rich—former candy entrepreneur turned neighborhood restaurateur—who’s spent the last 15 years building one of Brooklyn’s most beloved hospitality groups. He didn’t start with a restaurant pedigree or investor backing. He started with recession scar…
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Today's guest is Sachit Kamat, Chief Product Officer at Eightfold AI. Eightfold AI provides a complete AI platform for talent management to help companies find, recruit, and retain workers with the goal of increasing the efficiency and effectiveness of talent operations. Sachit joins Emerj Editorial Director Matthew DeMello to discuss how agentic A…
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How do you secure a world where trusted internal traffic now travels over the public internet? That's the question I put to Doug Merritt, CEO of Aviatrix, in this thought-provoking conversation recorded for Tech Talks Daily. Doug brings decades of experience from his time leading Splunk and other major technology players, and he now finds himself a…
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I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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We talk a lot about the importance of taking breaks — but how do you know when you’ve actually had one? In this solo episode of Relationships at Work, host Russel Lolacher shares what happened when he took a real pause from creating, producing, and strategizing — not because he stopped caring, but because he cared too much to keep going unsustainab…
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Thank you to Anii Hoang from The Aspiring CMO podcast for letting me share this episode with you! In my journey with Seven Million Bikes Podcasts, a pivotal moment emerged when a talented marketing graduate posted on Facebook, expressing her eagerness to contribute blogs for her portfolio. Our initial conversation left me astounded by her vigor, ex…
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Mark Herre is the Co-founder and CEO of SEOgame, Inc., a pioneer in white-label SEO services since 1996. For nearly three decades, he's helped digital agencies boost rankings and revenue through a performance-based, "no rank, no pay" model. Known for his innovative approach and agency-focused mindset, Mark continues to lead SEOgame in blending SEO …
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Today's guest is Greg Ratcliff, Chief Innovation Officer at Vertiv. With 30 years of experience leading technology teams and global innovation initiatives, Gregory offers deep expertise in data, IoT, and digital infrastructure. Ratcliff joins Emerj Editorial Director Matthew DeMello to discuss how enterprise leaders can scale AI effectively by buil…
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Feeling stuck while juggling big, messy goals? We’ve all been there. Today we talk about a simple, coaching-proof, reliable way to turn overwhelm into motion: after years of coaching complex client cases, one thing never fails - oversimplification outperforms overcomplication when you need momentum and progress. You’ll hear practical examples acros…
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Every software team, no matter its size or sophistication, has wrestled with the same quiet threat, technical debt. But what if the issue isn't just messy code or outdated frameworks, but something more human? That's the question Ernesto Tagwerker, Founder and CEO of OmbuLabs.ai, has been asking as he works at the intersection of AI, developer expe…
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On this episode of Spilling the T, we’re joined by Randy Clarke, General Manager and CEO of WMATA, the Washington Metropolitan Area Transit Authority. Randy recaps how he ended up leading WMATA, including stints at the MBTA and CapMetro. Randy also shares what WMATA’s plans for the future are and what the MBTA and WMATA can learn from each other to…
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The transition from hospital to home is one of the most critical—and complex—points in a patient's care journey. As demand for home-based and post-acute services grows, healthcare organizations face mounting pressure to coordinate across settings, reduce readmissions and deliver better outcomes at lower cost. In this episode of Healthcare Insider, …
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Today's guest is Jim Johnson, President at AnswerRocket. Founded in 2013, AnswerRocket builds enterprise AI agents delivering measurable outcomes for Fortune 2000 clients across consumer goods, financial services, construction, real estate, and beyond. Johnson joins Emerj Editorial Director Matthew DeMello to discuss how consumer packaged goods com…
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Today's guests are Matt Berseth, Co-founder and CIO at NLP Logix, and Russell Dixon, Strategic Advisor at NLP Logix. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Berseth and Dixon join Emerj Editorial Director Matthew DeMello to discuss how enterprise leaders can successfully deploy …
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AI is everywhere, but it can't succeed without the judgment, creativity, and collaboration of real data science. In this episode, Jess Carter sits down with Alexa Myers, senior data science manager at Resultant, for a conversation about building successful data science teams. They discuss how isolation can hinder even the most skilled data scientis…
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What if business intelligence didn't stop at answering what happened, but could finally explain why? In this episode of Tech Talks Daily, I sit back down with Alberto Pan, Chief Technology Officer at Denodo, to unpack how Deep Query is redefining enterprise AI through reasoning, transparency, and context. We explore how Deep Query functions as an A…
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Send us a text In this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer experience (CX) leader with over 20 years in the industry. Now leading CX at Mural, an AI-powered visual collaboration platform, Jamie shares valuable perspectives on effective leadership, cross-function…
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Have you ever left a conversation feeling confused, guilty, or like you were losing your mind? Emotional manipulation is a frustrating reality, happening everywhere from the dinner table to the boardroom. On this episode of Bacon Bits with Master Happiness, host Marty Jalove and special guest Tiffany dive deep into the subtle tactics people use to …
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Could you quit at the top of your game–just as your dreams were coming true? At the height of critical acclaim, Kevin Tien walked away from Himitsu, not because it failed, but because it no longer aligned. That decision rewired how he thinks about success, leadership, and the cost of ignoring your gut. In this conversation, Kevin opens up about lea…
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When Christian Wolters rejoined Intrepid Travel, his goal wasn’t to reinvent the brand—it was to reconnect it to its core. As President for Canada and GM of Marketing for North America, Christian brought a global perspective to a local challenge: how to ensure that Intrepid’s messaging reflected its values, operations, and guest experience. At the …
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