Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Human Centred Design Podcasts
Your front row seat to the world of experiences | Bi-weekly episodes
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How do we reach our potential in work and life? The Inside Learning podcast explores the science of learning and the future of work with expert guest speakers and research-based insights from The Learnovate Centre in Trinity College Dublin, a global research centre focused on learning technology. Hosted by author, consultant and coach Aidan McCullen. Get in touch: [email protected] / https://www.learnovatecentre.org
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Technology doesn’t transform services. People do. Problems Worth Solving brings you conversations with the leaders, practitioners, and radical thinkers reshaping health, care and support services. It's hosted by Sam Menter, co-founder of Healthia (www.healthia.services). From transformation and AI to prevention and human-centred design, each episode uncovers the ideas and experiences behind lasting change. Guests include NHS directors, policy shapers, entrepreneurs, clinicians, and designers ...
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Welcome to the OLISE Podcast, where we explore the people and places shaping luxury interiors and hospitality around the world. Through honest conversations with designers, founders, creatives, and industry leaders, we uncover the inspirations behind iconic projects and the thinking that drives meaningful, human-centred design. If you love interiors with depth, craft, and global perspective, you’re in the right place.
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Zenly Organized s'adresse aux personnes qui veulent apprendre à mieux se connaitre et s’organiser pour vivre de manière plus alignée et sereine. Je t'y partage des outils de connaissance de soi (ex: astrologie et Human Design) et des méthodes d’organisation qui t'aideront à te reconnecter à toi-même et à mieux t'organiser pour construire la vie que tu désires (chronotypes, cycle menstruel, saisons, Bullet Journal, méditation, oracles, et plus encore) ! Retrouve plus de ressources gratuites p ...
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A podcast uncovering the science and art behind copywriting and content design - as seen through the eyes of industry experts.
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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
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An ongoing series of discussions about Human Centred design within South Africa and beyond
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A podcast series that looks at how design is being used to tackle major social challenges around the world. Hosted by Jak Spencer, Research Fellow at the Helen Hamlyn Centre for Design at the Royal College of Art in London.
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Design Feeling is a new podcast and community platform for design thinkers, people gatherers, dot connectors, technologists and creative problem solvers who want to increase their self-awareness, creative confidence and meaning. Join Nirish Shakya, Design Thinking Consultant, Educator and Coach, and his expert guests as they explore the human behind the human-centred designer. Their mission is to help you become a more empowered problem solver with a clearer mission for others and more compa ...
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100% genuine human-centred effort put in by people who make our cities a cleaner, healthier, better place.
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Plastic Grass Square, brought to you by the team behind blueegg Experience Design, is a podcast about being human centred in our work practices and daily lives. We are, after all, not the user. Join us as we chat to folks about how they apply human centred approaches to their lives.
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Human Design For Educators
Theresa Pembroke | Human Design Tips for Teachers and Educational Leaders
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Human Design for Educators, hosted by Theresa Pembroke, is a soul-nourishing podcast for teachers and educational leaders who desire transformative personal and professional growth. On this show, she'll be sharing with you a new way of doing things and what it truly means to bring the 'well' back to well-resourced teacher. Through intimate, bite-sized episodes, airing Monday to Friday, join Theresa as she delves deep into the heart of Human Design, guiding you to uncover your unique path to ...
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UXPodcast™ is a twice-monthly digital design podcast - hosted by James Royal-Lawson and Per Axbom - sharing insights about business, technology, people and society since 2011. We want to push the boundaries of how user experience is perceived and boost your confidence in the work you do.
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Who's NaturalsCool? We are architects and facilitators who inspire innovative design professionals to gain deeper meaning in their personal lives through their creative practice. We do this by offering a human centred approach to sculptural design and architecture, through masters courses and bi-monthly interviews and insights. Sign up for our email newsletter and get priority access to our latest insights, interviews, podcasts and invitations to live events. It's a bi-monthly creative party ...
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In Flux is a podcast on technology, law, policy, politics and more brought to you by the Centre for Internet and Society, India.
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🎙 Our podcast 🎙is about human centred led people/companies - we will be hosting 🥝 kiwis 🥝(plus some international guests) from all industries, like business, design, customer experience, sales, tech etc. To tell us about their process, experiences and what does human centre means to them 🍻 Each of us has the knowledge and experiences they accumulated through life. ✨ Learning from the experience of others is one of the things that accelerate the progress of work and the understanding of how t ...
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In the ever-shifting landscape of innovation and evolution, "Re:Design”, a 6-part series by Mima, a design agency that anchors the essence of what truly propels our world forward: people. Dive into stimulating and fascinating conversations as Mima brings together experts and visionary thinkers from diverse industries together to unravel the power of human-centred design in addressing the most intricate business challenges of our era. Together, each episode invites listeners to traverse unfam ...
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Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina's best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you're an IT professional looking to enhance your career, a designer aiming to understand IT ser ...
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The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.
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A couple of years ago I was working on a human-centred design project that required me to go and conduct long interviews with customers. I realised then that I loved listening to people talk open and honestly about themselves. People are full of stories that we never get to hear because we don't give ourselves the time to listen. On Can You Repeat That? we take a mic to those people and ask them to share those unheard stories.
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Exploring the intersection between technology, humanity and leadership. This podcast features interviews with Jude Jennison and technology leaders on how technology impacts our lives and who we need to be leaders in the future to take advantage of technology and use it for our highest good. How do you use technology to enhance emotional connection and make a difference in the world? How do you ensure it does not create greater disconnection?
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Real People, With Jason Dunstone - Consumer Insights, Market Research, Customers, Design Thinking and More
Jason Dunstone, Square Holes
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Real People is a podcast hosted by Jason Dunstone, the founder and managing director of Square Holes. Jason builds on his 25 years of conducting human-centred research, interviewing average and not so average people (rich, poor, old, young, content and vulnerable) to understand what they believe and how they behave. On this podcast, Jason interviews academics, researchers, leading thinkers, and other interesting people. Jason also interviews “actual real people” about their passions, aspirat ...
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The People-Driven CEO Podcast features raw, insightful conversations with founders and CEOs who believe that people always come first in business, in culture, and life. Hosted by me, Shane Jeremy James, also known as S1H, I’m a serial entrepreneur, human architect, and speaker with a mission to help build the most people-centred, humanity-driven companies ever created. On this show, I sit down with top-performing leaders, visionaries, and impact-makers who aren’t just building successful com ...
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The world of work is full of friction. Departments work in silos. Work gets stuck. Teams find workplaces are not as easeful as they could or should be. And in all of this human beings are caught in the challenges, resulting in poor work, mental health worries and worse. As a research project, Learning From The Edges will look at the edges of work, where friction exists and explore what gets in the way of work and of learning. Why is there friction? How can work be more fruitful for organisat ...
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Welcome to "Consumer Health Partnerships”, the podcast where healthcare meets human care. Our show is a compelling journey into the heart of human-centred reform, showcasing the power of collaboration between consumers and healthcare professionals to forge a more empathetic and effective health system in Australia. Who should tune in? This podcast is crafted for digital health professionals, clinicians, practice owners, and anyone invested in the future of healthcare. Whether you’re a season ...
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Big Fat Lies with Jennifer Cramer Lewis Is your life and business truly delightful? Can it be? Jennifer Cramer Lewis says yes it can, when you don’t fall for the Big Fat Lies. Jennifer stands for deliciously ambitious female business owners like you, always knowing when they are under the spell of a Big Fat Lie, and will use her quirky irreverent style to show you, what to say yes to, so you can be proactive, passionate, productive and profitable in your life and business. Part cautionary ta ...
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The Life Well Lived Project is motivated by this: There is so much unhappiness, anxiety and depression in the world, and this work is about trying to make things better, tiny bit by tiny bit, one day at a time. The vision of the Life Well Lived Project is a world where this cycle of unhappiness, anxiety and depression does not have to be handed down across multiple generations and accepted as an unavoidable fact of life. The vision is a world where everyone is liberated to know, embrace and ...
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Inside Marshmallow Laser Feast: The artistry and science behind perception-shifting experiences
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Marshmallow Laser Feast (MLF) is an experiential artist collective that believes in the power of storytelling to spark the senses and shift perception. Their work guides audiences through multisensory journeys where imagination and information collide. Bringing together coders, poets, chemists, ventriloquists, brands and institutions, MLF collabora…
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88. Suis ton cycle menstruel pour être plus productive 🩸
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🎁 Télécharge gratuitement le workbook « Découvre la puissance de ton cycle menstruel » ici : https://subscribepage.io/bibliothequezo Ton énergie n’est pas linéaire — et ton planning non plus ne devrait pas l’être. 🌙 Dans cette vidéo, je t’explique pourquoi suivre ton cycle menstruel transforme ta façon de t’organiser, te fait gagner en énergie et t…
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Global Thinking, Local Sensitivity: MAWD on Designing for Emotion
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In this episode of the OLISE Podcast, Annie White sits down with James White and Elliot March, founders of the internationally renowned studio MAWD (March and White Design). Together, they explore how design creates emotional impact, what it means to build hospitality spaces with soul, and how a global perspective influences their work across Londo…
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Revolutionising an Industry: Farshid Tafazzoli Talks Innovation, Sustainability & Design Access
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In this episode of the OLISE Podcast, Annie White speaks with Farshid Tafazzoli, Co-Founder of Material Bank, about the future of material sourcing, sustainability, and the technology reshaping the design industry. From simplifying the sampling process to building smarter circular systems, Farshid shares how Material Bank is transforming the way ar…
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#269: School Needs a CX Makeover: Here is How with Leonard Sommer
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Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…
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Integrating AI and Gamification for Engaging Education: Insights from Kahoot!'s Sean D'Arcy
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In this episode of Inside Learning, brought to you by the Learnovate Centre, host Aidan McCullen is joined by Sean D'rcy, Chief Solutions Officer at Kahoot!—Europe’s largest EdTech platform. They explore the post-pandemic challenges in education, including dwindling student attention and motivation, and how tools like Kahoot! are helping teachers r…
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Dr. David Chaney: Transforming diabetes care and effective NHS collaboration
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Imagine starting every day with a calculation: what you eat, how you move, whether an unexpected walk or a stressful meeting will tip your blood sugars out of range. That daily mental load sets the stage for our conversation with Dr David Cheney of Diabetes UK, where we unpack the hidden frictions in diabetes care and the bright spots that are chan…
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#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla
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This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asi…
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129. Lisa Bauer: Transforming Team Dynamics with Human-Centered Design
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In this episode of the HappySignals podcast, host Sakari Kyrö interviews Lisa Bauer, who shares her journey through various industries and her experiences at IDEO. Lisa discusses the importance of human-centered design, the transition from an asking culture to an assigning culture in team dynamics, and the significance of stakeholder involvement in…
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Ben Robinson: If climate facts don’t change us, what will? Are immersive experiences the answer?
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In this conversation, Ben Robinson takes us on a journey from skateboarding in Liverpool and the golden age of UK clubbing, all the way into the cutting edge of immersive experience design and climate communication. Ben shares how those early subcultures. DIY, community-led, rebellious, and embodied shaped his worldview and eventually his career, l…
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85. De la charge mentale à la clarté: ma méthode hebdo
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⬇️ Télécharge le template gratuit de bilan hebdo: https://subscribepage.io/bibliothequezo Découvrir comment être réellement productive ne passe pas par faire plus… 👉 mais par faire mieux. 📆 Dans cette vidéo, je te partage ma méthode complète de bilan hebdomadaire, un rituel simple que je pratique depuis plus d’un an et demi et qui a transformé ma c…
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#267: Mastering CX and Digital Innovation: Global Insights
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In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integra…
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#266: The Heart Of Service: a Blueprint For Human-Centric Ai In Customer Service
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This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethics, and tools leaders can use. Good for CX leaders, managers, and practitioners. About Nick Glimsdahl Nick Glimsdahl is a trusted advisor to customer s…
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Inside Frameless: The UK’s #1 Immersive Art Experience with Rosie O'Connor
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We’re live at FRAMELESS, London’s #1 immersive art experience, for an exclusive behind-the-scenes look at how art, technology, and emotion converge. Host Steve Usher sits down with Rosie O’Connor, the art historian and curator behind this groundbreaking space, to uncover how timeless masterpieces are transformed into living, sensory worlds. Located…
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Episode 4: Michael Osborne CEO of Accessible Me on going from animation dreams to empowering inclusion
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In this episode, Drew welcomes Mike Osborne, the visionary behind Accessible Me, an organisation dedicated to creating a more inclusive world. Mike shares his personal journey from aspiring animator to accessibility advocate, driven by his experiences with neurodivergence and a passion for digital equity. The conversation delves into the importance…
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84. 6 astuces pour atteindre n’importe quel objectif (sans perdre ta motivation)
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🔗 Découvre mon accompagnement pour t’aider à atteindre tes objectifs ➡️ https://zenlyorganized.com/coaching-objectifs/ 😫 Tu as du mal à atteindre tes objectifs ? Tu commences pleine de motivation, mais elle finit toujours par retomber ? Dans cette vidéo, je te partage les 6 astuces concrètes et bienveillantes qui me permettent d’atteindre tous mes …
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#265: Winning Leadership Buy-In: Aligning CX with Business Goals
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Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive …
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Do More in Four: The Case for a Four-Day Workweek
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In this episode of The Inside Learning Podcast, brought to you by the Learnovate Centre, we explore the concept of a four-day workweek with experts Joe O'Connor and Jared Lindzon. They discuss the historical roots of the five-day workweek, the productivity and well-being benefits of a shorter workweek, and how AI could reshape our approach to work.…
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#264: B2B or B2C: Time to Level Up in CX with Ben Phillips
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Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares practical training ideas: translate leadership strategy into frontline actions and use short, authentic formats like podcasts. About Ben Phillips Ben is…
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Food Anthropologist: The hidden power of taste & how it shapes who we are
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What if the future of experience design starts not on a screen but on your tongue? In this episode, food anthropologist Caroline Hobkinson invites us into her London kitchen to explore the connection between taste, sound, and human emotion. Through a live sensory experiment, she reveals how our brains respond to flavor, sound, and ritual and why mo…
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#263: People, Platforms, and the Truth About CX
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In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen. Discover the science behind brand love, the strategies top companies use …
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83. Arrête de vouloir une organisation parfaite (SPOILER: c’est impossible!)
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➡️ Réserve ton appel découverte gratuit Tu culpabilises parce que tu n’arrives pas à tenir ton organisation ou tes routines ? 🙈 🙋♀️ Moi aussi, j’ai traversé une période comme ça. Pendant un mois, j’ai complètement délaissé mon Bullet Journal et mon organisation. Plus de to-do lists, plus de planification, plus d’habitudes. 👉 Et tu sais quoi ? C’ét…
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Prof. Jim McManus: Zooming out on prevention
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Professor Jim McManus: Zooming out on prevention In this episode, we explore prevention in its widest sense — across systems, communities and everyday life. Professor Jim McManus, National Director of Health and Wellbeing at Public Health Wales, explains why prevention remains one of the toughest challenges in health and care. He shares how poverty…
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#262: Retail Reinvented: People, Platforms, and the Truth About CX with Melissa Moore
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Melissa Moore shares real retail stories, training tips, and practical views on customer centricity, employee experience, AI, and TikTok shop. Listeners get honest lessons on execution, people-first leadership, and building consistent retail experiences across channels. About Melissa Moore Melissa Moore is an award-winning Retail Consultant and Edu…
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Debunking AI Myths: Insights from Sangeet Paul Choudary on the Future of Work
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Welcome to another episode of The Inside Learning Podcast brought to you by the Learnovate Centre, where we explore the impact of AI on the future of work. In this episode, we are joined by Sangeet Paul Choudary, the author of 'Reshuffle,' to debunk common fallacies about AI, such as 'AI won't take your job, but somebody using AI will.' Sangeet div…
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Tim Hill - From Liverpool FC's Anfield to Berlin’s Techno Clubs. Why Rituals Matter!
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Tim Hill shares his unique insights into the magic of live events and the communal experiences they create. Drawing from his ethnographic research at Liverpool FC's Anfield stadium and Berlin's underground techno clubs, he shares how rituals, community, and emotional connections shape unforgettable experiences. He emphasises the importance of co-cr…
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128. Better Together - DEX Partnership with HappySignals and Nexthink
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In this episode of the IT Experience Podcast, hosts Pasi Nikkanen, Sami Kallio, and Sakari Kyrö discuss the importance of digital employee experience (DEX) and the recent strategic partnership between HappySignals and Nexthink. They share insights from a recent event in London, highlight an upcoming webinar, and emphasize the significance of compan…
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#261: Fans Favorite: Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
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In this episode, Greg sits down with Michael Lewrick, bestselling author and design thinking expert, to unravel how the mindset of design thinking—beyond just tools—can spark innovation, drive transformation, and elevate business performance. Michael dives into real-world cases, shares his "50 tools" framework, explores how to measure innovation us…
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Episode 3: Button and Confab founder Kristina Halvorson breaks down content strategy and the emerging role of AI
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Kristina Halvorson, founder of Confab and Button and leader at Brain Traffic, joins us to talk content strategy and content operations. She tackles how to ask the right strategic questions, align teams, preparing for content for emerging AI tools and why curiosity (not complaints) advances our field. Button 2025, the content design conference takes…
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#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success
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Annette Franz discusses her book on employee experience and emphasizes the connection between employee understanding and business success. She provides insights on culture, listening, and empathy as vital components for creating a positive workplace environment. About Annette Franz Annette Franz is a globally recognized thought leader, author, and …
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Sally Earnshaw - The experience of leading people in an uncertain world
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Sally Earnshaw brings her trademark “oomph” to this high-energy conversation about leadership, life, and the messy, brilliant realities in between. From middle-aged business travel mishaps to the humor of raising teenagers while running a company, Sally grounds leadership in humanity and positivity. We explore her philosophy of energizing and focus…
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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James
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Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…
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Productive Failure: A New Paradigm for Learning with Manu Kapur
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Productive Failure: A New Paradigm for Learning with Manu Kapur What if the best way to learn isn’t to get it right the first time—but to fail first? In this episode of Inside Learning, we’re joined by Manu Kapur, author of Productive Failure. Kapur introduces a radical shift in how we think about education and training: instead of shielding learne…
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#258: Building the Future: AI, Avatars and the Power of Community
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This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a vision…
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Brian D’Souza on DJing, wellness, and the future of audio experiences
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Brian D’Souza has spent his life exploring the power of sound—from late-night radio discoveries and Glasgow club culture to pioneering sound design for wellbeing, workplaces, and psychedelic therapy. In this episode, Brian shares how music and psychology came together in his work, from building Open Ear, a platform that reimagined how businesses us…
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Episode 2: TextJam founder Pete DeLaurentis on collaboration, AI, and making products fun
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Engineering lead, senior stack developer and technology obsessive Pete DeLaurentis is the man behind new text editor, TextJam. We spoke to him about how the tool helps make life easier for writers - and why he was determined to ensure it's fun to use. Pete also shared knowledge nuggets on the power of different AI models, his frustration with Linke…
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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People's Revolution: Antonio Grasso
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Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…
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Amber Vodegel: Designing for 150m global users
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The way we design health apps is shaping who stays healthy and who gets left behind. In this conversation, Amber Vodegel, founder of the world’s largest pregnancy app, Pregnancy Plus, and now CEO of 28x, challenges how women’s health technology is built, funded, and trusted. Amber argues that health knowledge shouldn’t sit behind a paywall or be tr…
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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern
30:10
30:10
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Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…
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Nick Cawthon - Mobile first, agents next: The future of UX
53:36
53:36
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In this episode, we’re joined by Nick Cawthon, a design leader with decades of knowledge in user experience (UX), service design, and the evolving discipline of experience design. From his childhood discovery of creative flow to shaping the culture of UX in San Francisco, Nick reflects on the pivotal shifts that transformed design from skeuomorphic…
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Tu connais cette sensation de fatigue ou de stress qui revient après les vacances ? 😅 Dans cette vidéo, je partage avec toi 5 astuces simples et puissantes pour protéger ton énergie et rester zen après ton retour. Ces conseils vont t’aider à éviter le rush, à préserver ton calme et à garder une énergie douce et stable, même quand la routine reprend…
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#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
35:03
35:03
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35:03
We deep dive into the interplay between artificial intelligence (AI) and human interaction in B2B sales environments. Our discussion traversed through the significance of forward-thinking, the essence of understanding customer needs, and the pivotal role of differentiation in today's competitive market. We unravel the nuances of fostering meaningfu…
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127. From AI Hype to Human-Centred IT: Jaro Tomik from CDW
40:50
40:50
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40:50
CDW chief technologist Jaro Tomik joins host Sakari Kyrö to unpack two seismic shifts rocking enterprise IT: the rise of AI-washing and the pivot to experience-led service management. Hear how Jaro’s “escape-room for IT” workshops flip roles, surface hidden bottlenecks and turn data visibility into a zero-ticket, proactive support vision—all while …
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#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio
32:07
32:07
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32:07
How do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It's a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation …
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Tom Middleton - From dance floors to deep rest: A journey of sound and healing
1:06:05
1:06:05
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From his early fascination with synths and soundscapes to touring the world as a DJ, Tom Middleton has spent decades exploring the neuroscience and emotional power of music. In this conversation, Tom shares how his journey through burnout led him to pioneer “experience as medicine,” using sound intentionally to promote well-being, focus, and recove…
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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein
30:43
30:43
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In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …
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126. Hasse Eranka - Clarity Over Complexity: The New Rule for IT Leaders
29:19
29:19
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29:19
Communications strategist Hasse Eranka joins HappySignals’ Sakari Kyrö to reveal why IT teams often lose business audiences—and how a few audience-first storytelling habits can fix it fast. From cutting information overload to turning feedback loops into word-of-mouth advocacy, Hasse shares practical tools any CIO, service-desk lead or ITSM owner c…
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Rachel Hope: Designing for the NHS shift to digital and prevention
59:28
59:28
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59:28
What if the word "solution" is generating more problems than it solves? In this revealing conversation, Rachel Hope, Director of Digital Prevention Services for the NHS, challenges our fundamental thinking about technology and transformation in healthcare. Rachel is building the architecture for a new kind of health service - one that's digital-fir…
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#252: It's Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen
21:07
21:07
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21:07
In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…
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Jessica Weickert - The power of inscapism - Going inward to connect outward
1:05:58
1:05:58
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Jessica Weickert joins The Experience Designers to explore how emotional regulation, neuroscience, and story-living are reshaping the future of experiential design. Drawing from her personal journey with ADHD and her role at XDA, Jessica shares how neuroaesthetics is helping brands design immersive, purposeful experiences that support well-being an…
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