Behind every successful business, there’s a story you don’t hear—the sleepless nights, the moments of doubt, and the determination to keep going when everything feels impossible. That’s what Unbreakable Business is all about. Join host Akua Konadu each week as she sits down with entrepreneurs who share the raw, real side of their journey—the roadblocks they faced, the challenges they overcame, and the stories that don’t make the highlight reel, but the the ones that matters the most. If you’ ...
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HoneyBook Educator Podcasts

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Systems Rehab | Client Experience Systems for Service Providers
Kenniqua Lewter - Client Experience Systems Strategist
You’re incredible at what you do. Clients rave about your work. But behind the scenes? That’s where things get messy. Onboarding feels clunky, communication slips through the cracks, retention isn’t where it could be, and your systems don’t fully support the experience you want your clients to have. Welcome to Systems Rehab, the podcast where we fix the messy back end and transform it into a streamlined, revenue-driving, retention-boosting client experience. Hosted by Client Experience Syste ...
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How to Batch a Month of Content in Three Hours Using a Simple System with Carli LeBlanc Ep.27
44:00
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44:00In this episode of the Systems Rehab Podcast, I’m joined by Carli LeBlanc, CEO of CD Creative Co., a content creation agency helping women entrepreneurs batch their monthly content in just one day. Carli shares her journey from documenting her undergrad life to building a content business while balancing a full-time job and family life. We dive int…
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How to pivot when your business is failing with John Branch IV
50:32
50:32
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50:32When your business hits a wall, do you freeze or do you rebuild? At the start of 2025, wedding photographer and YouTube creator John Branch IV had a reality check. His inbox was empty, his calendar had only two bookings, and everything that used to work in his business to bring him clients wasn’t working anymore. From where he sat, his business was…
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Breaking the people-pleasing habit to build a business that lasts with Laurie Petrolino
32:59
32:59
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32:59This Santa Barbara cake artist turned her side hustle into a brand featured in Vogue Weddings and People Magazine, and she did it without a huge social media following. In this episode of Unbreakable Business, I sit down with Laurie Petrolino, baker, business owner, and Honeybook member. Laurie owns Room For Cake, where she creates stunning cakes f…
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The freelancer’s guide to a sustainable and scalable business with Jamie Brindle
47:43
47:43
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47:43It’s time to rewrite the definition of “freelancer.” The entire freelancing market and industry are changing, and it’s time to break free from surviving gig to gig and build a business that scales. Jamie Brindle joins us to share insights on how he built his own freelancing empire and now teaches others to do the same. He shares it all, including h…
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From Discovery Call to Launch: How Christy Price Streamlines Web Design Projects with Simple Systems Ep. 26
30:01
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30:01Are you a web designer looking to streamline your workflow and enhance the client experience? In this episode of the Systems Rehab Podcast, host Kenniqua Lewter sits down with Christy Price, a Squarespace designer with 20+ years of experience, to talk about building efficient systems, balancing creative energy, and delivering high-quality websites …
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Building a values-aligned business (that actually feels good to run) with Milou Pietersz
44:17
44:17
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44:17Sometimes you have to stop waiting for permission and start building what you know is meant for you. That’s exactly what today’s guest, Milou Pietersz, did when she realized no one was going to hand her the opportunity she deserved. After being ghosted by every agency she applied to, Milou founded her own marketing agency, Simply Multimedia. In thi…
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How To Get Repeat Clients (Keep them Coming Back Again and Again!) | Ep.25
43:54
43:54
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43:54Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding. In this episode of Sys…
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Clarify your messaging before it costs you more clients with Maya Elious
44:11
44:11
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44:11Are you struggling to craft a message that attracts the high-quality clients you know you deserve? This episode is for you. Messaging expert, Maya Elious joins us today to help you find clarity in your messaging. Listen in as Maya unpacks why so many high-potential entrepreneurs stay stuck in small language, and what you can do about it. This jam-p…
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Scaling Your Business with Systems, Delegation, and Sales (ft. Cassandra Barrett) | Ep.24
39:01
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39:01In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model. And here’s the fun part: instead of just keeping it theory-based, Cassandra actually used my business as the example. Since I’ve been exploring what it…
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Can Cycle Syncing Make You More Productive? I’m Really Curious | Ep.23
18:29
18:29
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18:29What if your work and creativity didn’t have to fight against your body, but flowed with it instead? In this episode, I’m diving into cycle syncing and how I’m starting to experiment with aligning my business tasks and content creation to the natural rhythms of my cycle. I’ll share why this approach caught my attention, how I’m planning to put it i…
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Turning cultural shifts into strategic advantages in business with Jasmine Bina
46:05
46:05
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46:05Our society and culture guide our lives and businesses in more ways than we think. When you lean into the shifts that are happening around you, they can guide you to more strategic business decisions. In this episode of Unbreakable Business, Jasmine Bina, a cultural futurist, brand strategist, and CEO of Concept Bureau, joins us to explore how to b…
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Your Back-to-Business Game Plan (Summer Is Over!) | Ep.22
17:33
17:33
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17:33Summer’s winding down, maybe you’ve been juggling family, vacations, or just taking a much-needed break, and now it’s time to get back into the swing of things. In this episode, I’m all about helping you get back to business with confidence and clarity. I’ll share practical tips on how to evaluate your availability, audit your business and your cli…
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Navigating Life's Seasons: Systems and Synergy with Crystal P. Sherrill | Ep.21
36:04
36:04
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36:04In this episode, I’m joined by Vision + Operation Strategist, Crystal P. Sherrill, for a powerful conversation about what it really looks like to navigate life’s many seasons while running a business. We’re talking about why work-life balance might be a myth, and how creating synergy through systems can help you feel more aligned, focused, and in c…
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How content builds trust for front-facing founders with Natalie Barbu
44:10
44:10
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44:10As a business owner and content creator, do you feel confused over how to blend your personal and professional social media presence? You aren’t alone. On this episode, we explore how to navigate the roles of both a content creator and CEO with Natalie Barbu. Natalie is a long-time content creator and the founder of Rella, an all-in-one social medi…
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Save 10+ Hours Every Week with 3 Simple Systems for Service Providers | Ep.20
36:58
36:58
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36:58If you’ve ever felt like your client experience is a bit… chaotic, this episode is for you. I’m breaking down how to create systems that actually save you time and give your clients a smoother, more elevated experience. Inside this episode, I’m walking you through: Why your systems should support the way you want to work (and live) How to map out y…
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Using AI to get inside your buyer's mind with Katie Read
48:49
48:49
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48:49Want to know exactly how your ideal client will react to your next offer before you even release it? With AI as your business partner, you can. In this episode of The Unbreakable Business podcast, we’re diving into all things AI and buyer psychology with Katie Read. Katie is a psychologist turned business owner who teaches other entrepreneurs how t…
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Why Your Current Content Strategy Isn't Generating Leads with Pixistock CEO | Ep.19
30:51
30:51
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30:51In this episode, I’m chatting with Alicia Powell all about content systems, what they are, what they’re not, and how to make them work for you. We dive into why execution matters more than just having a plan, how to figure out what type of content actually connects with your audience, and why your software isn’t the whole system. We also touch on p…
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3 reasons high-earning clients aren’t buying from you
19:37
19:37
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19:37Is this you? You show up every day for your business and deliver real results, but you still aren’t landing the high-paying clients you know you’re ready for. Here’s a newsflash: it’s not because of your pricing. In this episode of Unbreakable Business, we’re getting to the root of the issue with the top three reasons high-earning clients aren’t bu…
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Rebuilding My Lead Gen System from Scratch | Behind-the-Systems | Ep.18
51:26
51:26
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51:26Rebuilding My Lead Gen Systems from Scratch In this episode, I’m pulling back the curtain on how I’ve been rebuilding my lead generation systems from the ground up. I walk you through the real behind-the-scenes, what wasn’t working, where the gaps were, and the exact steps I’m taking to fix it. From rethinking my lead magnets to refining my email s…
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Why Your Client Management System Isn’t Working (Let’s Fix It Today) | Ep.17
58:45
58:45
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58:45HoneyBook Masterclass | In this episode, I’m walking you through how to set up HoneyBook the right way as a service provider and the mindset shifts that need to happen before the systems even get built. I’m breaking down the 3 most common beliefs that keep you buried in admin tasks (and stuck doing way too much manually), plus why mapping your clie…
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Easy Steps to Fix Your Client Onboarding Today | Ep.16
24:33
24:33
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24:33Feeling like your client process is all over the place? You're not alone. If you manually manage every step, juggle leads in your DMs, or constantly drop the ball during onboarding, this episode is for you. I’m sharing what needs to happen before you plug into a CRM, so your systems support you (instead of creating more chaos). I’ll walk you throug…
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The CEO shift: Why you need to step out of the day-to-day
26:30
26:30
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26:30You’ve built something powerful with your business, but if you’re still running every part of it, you’re not leading—you’re managing. If sustainable growth is the goal, then the way you operate has to evolve. There’s a difference between owning your business and running it like a CEO. It's time to get out of the weeds and uplevel your leadership! L…
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How to Do More of What You Love | Time-Saving Systems | Ep.15
35:26
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35:26In today’s BONUS episode, I’m sharing a real and honest convo about why having solid systems in your business is non-negotiable—especially if you want to avoid burnout and actually enjoy the life you’re building. I’m opening up about my own journey—going from completely overwhelmed to finally feeling more free and in control thanks to time manageme…
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How to Grow Your Business Without Burning Out with Jillian Dolberry | Ep.14
33:17
33:17
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33:17By Kenniqua Lewter - Systems Strategist and HoneyBook Educator
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CollabCast: The Vendor Table ft. Mike Cassara & Lauren O'Brien
1:03:50
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1:03:50Welcome to another CollabCast episode, where we feature powerful podcast episodes by hosts we love! In today's bonus episode, we're highlighting The Vendor Table with Mike Cassara & Lauren O'Brien featuring an interview with our host, Akua Konadu. If you're ready to get more organized in your business, this episode is for you! If you love this epis…
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Finally Turn the Chaos in Your Head into a Clear, Streamlined Operation | Ep.13
31:50
31:50
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31:50In this episode of The Systems Rehab Podcast, I’m diving into why strategy has to come before systems—especially for service providers. You can’t build effective systems if you haven’t mapped out where you’re headed. I’m breaking down how I guide my clients through strategic mapping sessions to uncover process gaps and create aligned, streamlined o…
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3 Business Mistakes That Kept Me Broke!!! (But Here's How You Can Avoid It) | Ep.12
29:25
29:25
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29:25In this episode, I’m getting real about some of the biggest mistakes I see (and have made myself) when it comes to growing a sustainable business. We’re talking about underpricing, giving away too much for free, and offering all the things to try to serve everyone. Spoiler: that’s a fast track to burnout and stagnation. I’m sharing some hard lesson…
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How to turn client relationships into long-term revenue
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5:51
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5:51Did you know 87% of people say they’ll return to a business that gives them a personalized experience? The truth is, your services might get clients in the door, but your relationships are what keep them coming back. Join us as we dive into the power of client relationships, why they’re your biggest asset for long-term success, and how to turn ever…
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How I Save 10 Hours + Per Week with HoneyBook | Ep.11
42:25
42:25
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42:25In this episode, I’m sharing how I use HoneyBook to keep my business running smoothly. I talk about what things looked like before I found HoneyBook, why I chose it over other tools, and how it helps me stay organized and serve clients better. From automating tasks to organizing leads and projects with tags and templates, I’m giving you a behind-th…
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What I’ve Been Up To + What’s Coming for You | Ep.10
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30:50In this episode, I’m opening up about why I took a month and a half off from social media and podcasting—and what’s changed since then. This wasn’t just a random break; it was a much-needed pause to reset, reflect, and realign how I show up and serve. I talk about how I was stuck in a cycle of creating content just to check a box, and what I’ve don…
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The mindset work that builds wealth with Jaime Gordon
1:00:33
1:00:33
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1:00:33If you're only talking about money in terms of spreadsheets and sales goals, you're missing the deeper conversation—and this episode delivers it. Let’s be honest: most of us think that if we work hard enough or say the right affirmations, we’ll finally feel financially secure. But what if your biggest money block isn’t about your strategy—it’s abou…
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Monetizing your content with Danielle Corbett
33:28
33:28
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33:28Are you looking to add new revenue streams to your business? Author, podcaster, and coach Danielle Desir Corbett joins us to share how she turned her podcast into a very successful revenue stream for her business. Listen in as Danielle teaches us how podcasting can be a great way to connect with your audience on a deeper level while also leveraging…
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The SECRET to perfect client kickoff meetings!
5:28
5:28
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5:28Congratulations, you signed a client! Now what? In this episode, we’re breaking down the secret to perfect client kickoff meetings so you and your new client can get started on the right foot. When it comes to client work, communication is key. The kickoff call sets the stage and makes sure that your client is going to have an amazing experience wi…
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Data-based pricing strategies with Ashlyn Carter
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51:00Ready to get clearer on your pricing strategy? Your own data might be the key! Copywriter Ashlyn Carter joins us to share her foolproof formula for how business owners can set up their pricing. Listen in to hear the common pricing mistakes that business owners make and how instead, they should be using data to determine their prices. The Unbreakabl…
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Part 2 Series: How to Stop Working IN Your Business & Start Working ON It! | Ep.9
15:51
15:51
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15:51In this episode of the Systems Rehab Podcast, I’m breaking down how to align your daily tasks with your bigger business goals—because staying busy doesn’t always mean making progress! I’ll walk you through goal setting using the SMART framework and share how categorizing your tasks can boost your productivity and efficiency. Plus, we’ll talk about …
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Owning your power & success with Priscilla Presley
52:03
52:03
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52:03Have you truly accepted the fact that you deserve everything you want in your business and your life? If not, this episode is for you. Joining us is the CEO of Forward Female Priscilla Presley, who helps women build and optimize successful brands. Listen in as Priscilla teaches us how to build businesses that are successful and aligned. She walks u…
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The 3 Biggest Time Traps Keeping You Stuck With Endless Tasks | Ep.8
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25:41In today's episode of Systems Rehab(formally known as the Getting Over The Hump Podcast), we’re diving into the three biggest time traps that are likely keeping you stuck in an endless cycle of tasks and to-do lists that never seem to shrink. If you feel like you're constantly spinning your wheels, it's probably because you're falling into one (or …
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Building wealth beyond your business with April Stewart
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40:07Ready to get one step closer to your money goals and build wealth through your business? Finance coach April Stewart joins us on this episode of the Unbreakable Business podcast to teach us how to do exactly that. Listen in to learn exactly what you need to have in place in your business before you can start building wealth. If you’ve been wonderin…
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Earning predictable profits through memberships with Stu McLaren
1:01:32
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1:01:32Are you curious about starting your own membership and creating recurring revenue? Stu McLaren, membership expert and cofounder of Membership IO, joins us to share what 20+ years of entrepreneurship taught him, along with how he’s pivoted over the years as technology and business shifted. We also discuss his latest book, Predictable Profits, which …
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Simplify Your Tax Season with Dawn Patton
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45:22
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45:22Are you prepared to do your 2024 taxes? It’s every independent business owner’s favorite time of year! Just kidding, but there are ways you can make tax seasons easier on yourself. In this episode of The Unbreakable Business podcast, we’re chatting all about taxes with Dawn Patton, CEO of Patton Accounting. Listen in as she breaks down how business…
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Why Most Virtual Assistants Stay Stuck – 5 Systems You NEED to Grow! | Ep.7
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46:48Are you feeling stuck in your virtual assistant business? You’re working hard, but something is holding you back from real growth. The truth is, that most VAs struggle because they’re missing key systems that create efficiency, consistency, and scalability. In this episode, I’m breaking down the 5 essential systems every virtual assistant needs to …
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Creating your own opportunities with Tasha McCaskiel
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29:24If you aren’t given a seat at the table, you need to create your own. Tasha McCaskiel did exactly that when she founded Black Girls in Media, a networking organization that is dedicated to uplifting and supporting minority women within the media industry. Listen in to hear how you can start creating your own opportunities, what media trends you sho…
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The power of storytelling on your money mindset with Katherine Pomerantz
47:04
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47:04Is your relationship with money impacting your money mindset? What if you could reframe the stories you tell yourself about money? In this episode, accountant and money coach Katherine Pomerantz joins us to discuss how our relationship with money impacts our lives and businesses. Through powerful storytelling tactics, Katherine shares how we can st…
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Building a community fueled by loyalty around your brand with Mike Cassara and Lauren O’Brien
48:53
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48:53Want to know the secret to building a thriving and loyal community around your brand? This episode is for you. Mike Cassara and Lauren O’Brien of The Vendor Table share how they built a community for their podcast by keeping it real and listening to their audience. Listen in as they share the exact strategies they used and get completely transparen…
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Your guide to converting Instagram followers into customers with Michelle Gifford
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49:30Having a social media strategy that leads to real results for your business has never been more important. In this episode, Instagram expert Michelle Gifford joins us to talk about all things social media. We process the TikTok ban and how business owners should respond to it, plus we dive into how we can use Instagram to convert followers into cus…
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Bonus: 5 lessons business owners can learn from the TikTok ban
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11:51A lot has happened with the possibility of a TikTok ban and the impact it has on so many businesses. There are over 7 million businesses on TikTok, and 45 percent of small businesses say that it is very critical to their business success. Today on the podcast, we are going to be talking about the five lessons business owners can learn from the TikT…
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The ONE Habit that is Changing My Life | Ep.6
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15:08In this episode, we’re breaking down why goals alone won’t get results. This episode is for you if you’ve ever set ambitious goals but struggled to follow through. Learn how to build systems that support your goals, streamline your client journey, and use automation to create a seamless, high-end experience for your clients—without extra work. 🎙️AB…
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Introducing the Unbreakable Business podcast
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48:52Welcome to Unbreakable Business, the podcast where we uncover the untold stories behind entrepreneurship. In this first episode under our new podcast name, Tyler Herrinton joins us to dive into the new direction of the podcast and what you can expect going forward! This show is about to get a lot more unfiltered and dive deep into what it’s like to…
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Behind every successful business, there’s a story you don’t hear—the sleepless nights, the moments of doubt, and the determination to keep going when everything feels impossible. That’s what Unbreakable Business is all about. Join host Akua Konadu each week as she sits down with entrepreneurs who share the raw, real side of their journey—the roadbl…
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Get MORE Done in 12 weeks than most do in 12 Months | Ep.5
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36:01Struggling to stay on top of your business goals? In this episode, I’m sharing how the 12-Week Year can transform the way you work and help you achieve more in less time. Say goodbye to procrastination and overwhelm and hello to focus and results! We’ll cover: What the 12-Week Year is and why it works How to set realistic, measurable goals Tips for…
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