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Think Fast Talk Smart: Communication Techniques

Matt Abrahams, Think Fast Talk Smart

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One of the most essential ingredients to success in business and life is effective communication. Join Matt Abrahams, best-selling author and Strategic Communication lecturer at Stanford Graduate School of Business, as he interviews experts to provide actionable insights that help you communicate with clarity, confidence, and impact. From handling impromptu questions to crafting compelling messages, Matt explores practical strategies for real-world communication challenges. Whether you’re na ...
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Beyond Day One

Foundations for Success

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You landed the job — now what? Beyond Day One is the essential podcast for Leaders, Gen Z and early-career professionals ready to thrive in today's workplace. Hosted by David and the team behind Foundations for Success, we tackle the soft skills, workplace dynamics, and unspoken rules that can make or break your career success. From leadership to building professional relationships that matter, this show gives you the insider knowledge to go from new hire to standout performer. Whether you'r ...
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Managing Dental Drama

Consultant and Dentist Duo; Practice Problems

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Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode ...
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THE SPEAK WITH PIERRE PODCAST is all about powerful communication and both personal and professional development. This podcast is a place for growth, guidance and great conversation. As a communication coach and business English teacher, my goal is to empower people through language, valuable personal experiences and professional insights from my ten years of coaching and teaching. This show is about inspiring people, great conversation and a space for learning! In the early seasons, I invit ...
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Present Influence is the podcast for professional speakers, coaches, and leaders who want to master ethical persuasion, magnetic communication, and stage presence that drives action. Hosted by keynote coach and influence expert John Ball, each weekly episode delivers powerful insights, expert interviews, and practical tools to help you get more bookings, boost your re-bookings, and scale your speaking business. Whether you're leading from the stage or the boardroom, you'll learn how to inspi ...
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Clarity isn’t just a nice-to-have—it’s the amplifier that makes all your communication stronger. In today’s noisy workplaces, filled with endless emails, Slack messages, meetings, and mixed signals, clarity is what helps you (and your team) cut through the clutter and actually get work done. In this episode of Beyond Day One, David is joined by Lyn…
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Mastering Technical Talks: Joel Benge's Guide to Message Therapy SUMMARY In this episode of Present Influence, host John Ball speaks with Joel Benge, author of 'Be A Nerd that Talks Good,' and creator of the Message Therapy framework. Joel shares his technique for transforming technical presentations into memorable and impactful stories. Drawing fr…
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Why what isn’t said can communicate more than what is spoken. We often speak in hints and half-truths, not because we can’t be direct, but because subtlety protects our relationships. “An awful lot of the time, we don’t just blurt out what we mean,” says Steven Pinker. “We hint, we wink, we beat around the bush — counting on our listener to read be…
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Dr. Kuba and Bethany revisit culture but in a slightly different way today. They look at the personalities that impact the culture the most. In other words, they discuss the most influential personalities on the team (sanguine and cholerics). If your culture seems slightly “off,” or recently went through a dramatic turn of events, it is worth your …
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Transform how you communicate with tools that make your message stick. Clear communication isn’t just about sharing information — it’s about making ideas stick. That’s why Yuhki Yamashita, Chief Product Officer at Figma, believes the key to effective collaboration lies in turning complex concepts into simple, memorable visuals. For years, Figma has…
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In this episode of Beyond Day One, David, Ryan, and Philip dive into one of the most underrated professional skills: listening. Last week, we talked about why communication is the foundation of workplace success. This week, we’re building on that conversation by focusing on the skill that transforms communication from average to powerful—active lis…
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Most speakers sabotage themselves before they even get on stage. Some wing it. Others over-hype themselves. Many cling to lucky charms or last-minute cramming. The result? Nerves, shaky delivery, and lost connection with the audience. In this solo episode, John shares a practical pre-game system you can actually use to get stage-ready without super…
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To celebrate its second anniversary, we revisit our favourite tools and tips from Matt’s book, Think Faster, Talk Smarter. Original executive producer Jenny Luna turns the tables and interviews host and strategic communications lecturer Matt Abrahams about his bestselling book, Think Faster, Talk Smarter: How to Speak Successfully When You're Put o…
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Dr. Kuba and Bethany dig in to an all-important topic – patient communication. In this episode, Dr. Kuba shares a recent restaurant experience and how the communication was off throughout the entire meal. Ultimately, she felt like she was treated like she was an idiot. She began to wonder how often patients feel like idiots in our office. She and B…
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Most presenters polish slides and still feel the room slip away. In this conversation with Rebecca Williams, co-author of Presenting Presenting: The Art of Public Speaking and How to Do It Better, we delve into why performance blocks connection and how to address it quickly. You’ll learn Rebecca’s First Five Formula to open any talk, how to reframe…
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In this episode of Beyond Day One, David, Ryan, and Philip unpack why communication is the single most essential skill for workplace success. From avoiding costly assumptions to building stronger teams, they reveal how great communication powers every other soft skill — leadership, teamwork, empathy, conflict resolution, and problem-solving. Ryan i…
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Can you really have it all — or do you need to sacrifice balance to succeed? In this episode of Beyond Day One, David, Phillip, and Ryan tackle one of today’s hottest workplace debates: is work-life balance possible, or just another myth we’ve been sold? Inspired by a recent Wall Street Journal op-ed from young entrepreneur Emil Barr, we dig into: …
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Be ready, stay grounded, and communicate clearly — no matter what’s at stake. Communicating under pressure isn’t just a useful skill — it can be the difference between escalation and resolution. For Chris Voss, former FBI hostage negotiator and CEO of The Black Swan Group, it’s a daily discipline built on empathy, self-regulation, and intentional l…
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September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to…
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Transform how you communicate with tools that make your message stick. Great communication isn’t just about what you say — it’s about what your audience remembers. That’s why Jim Szafranski, CEO of Prezi, believes that visuals and storytelling are key to making ideas stick. For more than 15 years, Prezi has been reimagining the way we share informa…
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SUMMARY Most of us spend our lives trying to blend in; at work, in friendships, even on stage. But the harder we chase acceptance, the more invisible we become. In this episode, I share my own story of being pushed out of the very communities I once belonged to, and how that rejection became the catalyst for finding my voice. You’ll learn why “not …
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Reinventing your life or career starts with reflection and conversation. Making the leap — to a new career, to the next stage of a relationship, or to a different version of yourself — requires honest communication. For Ilana Golan, being “leap-ready” requires that we answer three questions: Why me? Why this? And why now? Golan knows all about thes…
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Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he’s made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made complet…
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Leaders don’t fail because they lack ideas — they fail because they can’t communicate them. In this episode, I sit down with Lucille Ossai, award-winning communications trainer and author of Influence and Thrive. From Lagos Business School to global boardrooms, Lucille has helped leaders transform how they connect, persuade, and inspire. We unpack …
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In the digital age, it’s critical to craft communication that fits the context. Like it or not, algorithms now decide whose messages get heard. “If you want to communicate effectively,” says Adam Aleksic, “you need to be exactly aware of what that medium is doing.” Aleksic is a linguist, author, and educational content creator with millions of foll…
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Starting a new job comes with orientation checklists, logins, and handbooks—but what about the unwritten rules that actually shape your success? In this episode of Beyond Day One, David, Lynn, Philip, and Ryan unpack the workplace etiquette lessons they wish someone had told them earlier in their careers. From understanding office culture to the po…
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Your team can handle the truth—but can you deliver it? In this episode of Beyond Day One – The Podcast, David, Ryan, and Philip dive into why honesty and truth-telling are critical skills for leaders. Learn how to: ✅ Give direct feedback without tearing people down ✅ Avoid the trap of passive-aggressive communication ✅ Wrap truth in care to build s…
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Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a pat…
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Let me guess — you’ve worked hard. You care about your career. You want people to see the full picture. So when the interview starts, you launch into your whole story… your background, your experience, your last three roles… But by the time you finish? You’ve lost them — and you don’t even know it. In today’s episode, we’re diving into a common mis…
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Why modern communication still relies on ancient words and narratives. All communication and connection depend on one thing: language. That’s why Laura Spinney says understanding language — where it comes from and how it evolves over time — can help us use it more effectively. “Language is incredibly powerful,” says Spinney, an author and journalis…
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Overcoming the Feeling of Being Ignored: Real Stories and Practical Strategies SUMMARY In this episode, the host and his coaching friend James discuss the painful experience of feeling ignored, whether at work, online, or among friends. They share personal stories and explore the reasons why feeling ignored can hurt deeply. The conversation delves …
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By lightening up your communication, you can build serious connections. Humor in communication isn’t all fun and games. According to Alison Wood Brooks and Naomi Bagdonas, levity is one of the most serious tools we have in building successful connections. Wood Brooks and Bagdonas, both teachers, authors, and experts in the field of communication, r…
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Team building events are an important part of building successful team members, but what do you do when team members fail to show up for these important and often costly events? Dr. Kuba shares a colleagues frustration when after careful planning for an expensive team building weekend, two team members bail with less than 24 hours-notice. In this e…
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In this episode of Beyond Day One – The Podcast, we tackle a leadership question every manager, supervisor, and HR leader should be asking: How do you show your team that you care? Whether you lead in Atlanta, Chicago, Dallas, New York, or anywhere around the globe, caring leadership is a universal skill that drives results. Drawing from real-world…
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Mastering Human Interaction: Insights from a Former US Secret Service Agent with Brad Beeler SUMMARY In this episode of Present Influence, host John Ball welcomes Brad Beeler, a former US Secret Service agent. Brad shares profound insights from his experiences in high-stakes environments to help decode human behaviour, build trust, and improve comm…
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Some conversations are uncomfortable, but avoiding them comes with a cost. You want a more successful career, a more fulfilling relationship, a more meaningful life? What if all that’s standing in your way — are the conversations that you’re avoiding? “Most things that we want in life are on the other side of a difficult conversation,” says Jenn Wy…
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As if last week’s “Male vs. Female” episode was not enough, Dr. Kuba and Bethany go in even further on difficult topics. Bethany summarizes some upsetting details from a client’s recent drama and discusses the specifics with Dr. Kuba. They both talk about the challenges of being equal to team members while also still having to be “boss.” When the b…
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Gen Z is speaking up—and they’re telling us what’s not working. Lack of mentorship. Poor feedback. Ghosted applications. Rigid culture. In this episode of Beyond Day One, David, Lynn, and Philip explore how transformational leadership can meet these needs head-on. ✅ Real solutions for frustrated employees ✅ How to build a mentorship culture that ac…
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How do you stay clear, calm, and precise when every word counts and there’s no room for error? Staying calm and focused while translating high-stakes conversations in real time isn’t just a language skill — it’s a masterclass in communication under pressure. And for Giampaolo Bianchi, simultaneous interpreter for the United Nations and World Health…
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Identifying and Overcoming Common Charisma Killers in Your Presentations Summary In this episode, presentation coach John discusses why some presentations fail to connect despite clear, confident, and sometimes even humorous delivery. He introduces three common 'charisma killers'—overexplaining, incongruent energy, and lack of curiosity. John share…
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Master the art of thinking on your feet and turning unpredictability into powerful communication. Being quick on your feet isn’t just a performance skill — it’s a communication necessity. And for Peter Sagal, longtime host of NPR’s Wait Wait… Don’t Tell Me, it’s a craft he’s honed over more than two decades in front of a live audience. In this expa…
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Bethany notices every day the differences between practices led by males and those led by females. While Bethany has avoided doing a podcast on this topic, the impact of gender is simply too strong to ignore. She meets with so many practice owners that are reeling in the aftermath of a gender problem, so she and Dr. Kuba decided to take the plunge …
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Unlocking the Secrets of Comedy with Joel Morris Summary In this episode of Present Influence, host John Ball delves into the intricacies of comedy with Joel Morris, the prolific comedy writer behind beloved characters like Paddington Bear and Philomena Cunk. Joel discusses his book, 'Be Funny or Die,' shedding light on the rhythm of humour, the si…
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When communicating with their employees, most firms have no idea who they’re talking to. Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees. Root is a senior partner at Bain & Company, Chair of Bain Futures, and…
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What separates a manager from a transformational leader? In this episode of Beyond Day One, we explore the difference—and it all starts with one powerful concept: seeing potential in others. We’re diving deep into what it means to lead with more than just execution and goals. The best leaders don’t just manage tasks—they see people, recognize poten…
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Beyond Day One | Episode: The 5 Characteristics of Transformational Leadership How do you lead in a way that truly transforms your team? In this episode, David, Ryan, and Philip explore five powerful traits that define transformational leadership and break them down with real-world insight, humor, and practical application. Whether you're managing …
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