Too often, sales don’t translate into the bottom-line profit our companies need. In some cases, the losses are so significant that it feels like we’ve paid the customer for the privilege of doing the work. When we dig into the root of the issue, we often discover breakdowns in the process that prevented the profit from becoming reality.Today on The…

Join us for this episode of the CVC Home Service Success Network as our guest, Jimbo Marshall, shares his expert advice on speaking confidently on camera and creating compelling videos that showcase the quality of your products and the level of service your company provides. A longtime videographer, Jimbo now teaches others how to appear natural on…

As a manager, you probably know the feeling—each day brings mounting pressure, and it’s easy to become overwhelmed. The long hours and rising stress levels can take a toll, making it hard to find any sense of balance or satisfaction.In this episode of The CVC Home Service Success Network, we’re tackling that very issue. We’ll share practical proces…

Branding is how a company is recognized and how it attracts customers to engage with its services and make purchases. But what does effective branding really involve? It’s a broad and important topic.Be sure to tune in to this episode of The CVC Home Service Success Network as we welcome special guest Eric Ebbert, Head of Marketing at Saver Systems…

One of the biggest aspirations of any manager is to build a workforce of industry experts who can provide exceptional service to customers while maximizing company profits with minimal mistakes and waste. Achieving this goal starts on day one. It begins with conducting thorough interviews to ensure that each new hire aligns well with your company c…

Change, whether in life or business, can certainly be painful. However, it is necessary to reach your dream destination. Often, the failure to embrace change becomes a roadblock on your journey.Join us for this episode of The CVC Home Service Success Network as we discuss the challenges of change, how it can hinder growth, and why the journey to su…

No, that’s not a typo—it’s the title of a book we recently discovered that highlights the power of systems and processes. This book explains why they are essential for success and how implementing them can propel your business forward, replacing daily chaos with smooth, efficient operations.Be sure to tune in to this episode—you might just uncover …

Every day can often feel chaotic, and by the end of it, we may find ourselves wondering: What did I actually accomplish today? The chaos distracts you from your priorities and steals the clarity needed to achieve your goals. Maintaining focus and clarity is essential to reaching your ultimate destination.Join us today for a discussion on the power …

Today we'll discuss how AI can help capture and convert leads into appointments and customers - because unless a lead becomes a customer, the money spent acquiring that lead is wasted.Our guest is Rafi Derringer from Avoca.ai, a company that has developed an AI system to complement your customer service staff. This AI works 24/7, never calls in sic…

All too often fumbles are stealing the profits of so many companies. What are the fumbles? The fumbles are the lack of moving information from one person to another. And a fumble results that cost the company money that comes from the bottom line. And the profit is stolen.This is the topic for today/s broadcast of The CVC Home Service Success Netwo…

When do you reboot your business, it is when the business is not delivering to the level you want it to perform. After all, the reason you have a business is not to provide frustrations, rather it is to provide you as the owner, and your team members with the means to do the things outside of the business you want to do. But often business owners a…

Actually this is happening today, AI is answering the business calls that are coming in to some home service contractors, and many see that there may be a time in the future where all the calls are answered by AI. Already some are finding this useful when all the lines are tied up, after hours, on weekends and holidays when no one is working.Today …

The home services industry has become an industry where many companies have decided that a rebranding is in order. This could range from a new logo to a change of the company name. Often a design company that specializes in rebranding has been engaged to do the new design and does the rebranding concept and design work for all phases of the company…

As we approach the coming of a New Year, it is important that any manager establish their goals for the New Year, but instead of looking at them as goals, isn't it time to refer to these as commitments. But to do this we have to take a hard look at where we are at as the year ends, and what are the leading challenges that you and your business face…

Listening, for many, is a very difficult task, our minds often do not absorb what others are saying, often we do not learn what their objections are, what their concerns are, and other factors that affect the outcome for us. This is the topic for this episode of The CVC Home Service Success Network, plan to listen in for some ideas on how to become…

A successful home service business needs to have a recognizable brand in order to draw customers to them. And one of the ways this is done is through the community involvement that the business does and provides. This is the topic for this episode of The CVC Home Service Network. Building your community involvement can provide you the status of bei…

Let's face it, managing a business in 2024 is a tough gig, and so often issues arise. Many times these overwhelm us, but being overwhelmed does not provide the answers, it just continues to drive you up the wall. You have to have a strategic plan to move out of the chaos and to sail the ship smoothly. This is the skill that every manager must devel…

One of the toughest challenges a leader of a company or workforce has to face is when it is time to terminate someone on your team. It can be heartbreaking and be a terrible day. But as a leader one must face that this is one of the responsibilities of your role.On this episode of The CVC Home Service Success Network this is our topic today. How do…

It is a fact of life, team members will resign, be absent, get injured, or need to be terminated. It happens, and all too often. The answer, build your 2nd string that is prepared to step in. But it is tough, hiring is tough, finding good people is tough, but without the 2nd streng what can you do other than shut down the truck?This is the topic fo…

The comfort zone, it is a pretty relaxing place to be, but if you have a dream destination often it will require you to step out of the comfort zone to make the journey successfully. Join us for this episode as we discuss the challenge of stepping out of your comfort zone to obtain the dreams you have in life.The CVC Home Service Success Network is…

It is a common issue with so many companies, we have a low producing team member, or often it is one who simply does not match with the company culture you are trying to build. The question is what does the manager do? That is the topic for this episode of The CVC Home Service Success Network.The CVC Home Service Success Network is a presentation o…

The Pain Of Change by The CVC Home Service Success NetworkBy The CVC Home Service Success Network

You know the drill, as a manager it seems to be an ongoing challenge of taking in new members of your team and then moving them to where they are productive and profitable members of the team. But it does not happen by magic, it takes a system, a system of moving them rapidly to a higher level. It is one of our leading challenges and many simply ne…

One of the expenses of managing a home service business is the cost of workers comp insurance where the premiums seem to rise drastically year after year, often presenting a cost that is hard to believe. Nothing is worse than having that insurance audit and the insurance comes to you with a bill for the increased premium that you have no choice to …

Success in business requires the business to understand the customer, what they want and what are the fears they have. It is impossible to build trust and a relationship if we do not understand the customer's needs and fears. There is a long list of things that come from understanding the customer. Join us as we discuss this and provide answers for…

Workplace accidents will often result in chaos, confusion and stress. What if the result is a fatality? How are you prepared with your action plan to deal with this if it hits? The chaos and confusion can be simply overwhelming, Just think, are you, as a manager, truly prepared if this occurs? What will be your process as you navigate through the c…

Our guest this week is Brandi Biswell of Fluesbrothers Chimney Service In Kansas City. Join us as Brandi shares with you her methods of building a rock-solid team of rock stars for your office. She will share with you her gold nuggets that you can turn into your gold nuggets for success.By The CVC Home Service Success Network

Our guest this week on The Chimney And Fireplace Success Network is Trevor Flannigan. Trever's background is as a manager of a service company in Kansas City that grew at a phenomenal rate from around 8 million a year into over 20 million a year in 4 years time, a remarkable rate of growth. He will share with you his thoughts on recruitment, onboar…

Our guest this week is Bob Ferrari of White Glove Chimney & Air Duct of Redding California. Bob will share with you his story of the change in his own business over the years after he got involved in a MIX group and from there enlisted the coaching services of Ellen Rohr and Al Levy. But Bob has also developed a significant way of training people a…

Joining us this week on The Chimney And Fireplace Success Network is industry veteran Tom Urban, most know him as the inventor and manufacturer of the Chim-Scan, join us as Tom talks about the early days of the industry, the time he had to make his own relining pipe, how he developed his expertise in draft and many of the industry developments he h…

Our guest this week is the President of The National Chimney Sweep Guild Jasper Drengler. Jasper is going to share some gold nuggets about his path to success in business and also tell you about where he sees the industry is and where it is going. And most of all what the industry needs to move to a higher level. Tune in for this episode and gain s…

Join us this week on The Chimney And Fireplace Success Network as Pierre Simard of New England Chimney Supply tells us about his new educational rebate program that supports the educational efforts of New England Chimney Supply customers with this phenomenal new rebate program.By The CVC Home Service Success Network

Our guest this week is CVC Team Member Sheryl Isenhour, Sheryl will share with you the challenges of looking after elderly parents, an issue that can be very challenging and can occur quickly and unexpectedly, or it could be something that comes on slowly and then progresses as one faces the challenges of dementia and other factors that deteriorate…

Today Jerry is joined by Carter Harkins and Taylor Hill of The BCP Show and we share the details of the new book Blue Collar Marketing From Startup To Success, a collaborative release of Carter Taylor and Jerry. Join us as we share our reasons for the new book release and some of the gold nuggets for you to use in marketing you blue collar business…

Our guest this week is none other than noted sales expert, author, and speaker Jeffrey Gitomer, the author of the largest selling sales book of all time, The Little Red Book Of Selling, join Jeffrey as he shares his processes and the thought process understanding why people buy is billions of times more important than how to sell. After listening t…

Our guest this week is John Meredith, many know John from his connection with Chimney Saver and Heat Shield, but did you know that John is also a certified coach and what his real mission in life is, tune in our Podcast this week and John and Jerry discuss some tactics that just may be the gold nuggets you need to reach your dreams in business and …

We welcome as our guest this week Jeremy Biswell of Fluesbrothers Chimney Service in Kansas City. Jeremy is a Past President of the NCSG but maybe you don't know the part about Jeremy being an expert in how to make your personal life and your business debt free. Join us as we talk about the processes he has learned, he even conducts sessions for Th…

Join Jerry and his guest this week, none other than the Plumbers Wife turned Business Coach, Consultant and Trainer Ellen Rohr. Let Ellen share with you what she feels the future of what she calls "dirty jobs" in the coming years and her 5 things that if you provide you will have a phenomenal business.…

Our guest this week is Rick Vlahos, Executive Director of the Hearth Patio BBQ Education Foundation, the group that administers the NFI certification programs. Listen in as Rick shares with you the phenomenal ways that NFI is helping you get your training on and how they have made the process of NFI certification testing a whole lot easier with the…

Our guest this week is Scott Mckain, a speaker and author who is one of the leading experts in the area of building a business of distinction. He has a special message for those in the chimney and fireplace industry. Want to know more about Scott, check out his website http://createdistinction.com/ and follow him on Facebook, Twitter, and Instagram…

Join Jerry Isenhour this week along with Sheryl Isenhour as they have a conversation with Speaker and Author Tom Ziglar the CEO of Ziglar International. Tom is a phenomenal individual, and an inspiration, not because he is Zig Ziglar's son, but because he is Tom Ziglar. The subject matter is the challenges that are thrown at each of us, join us as …

Today noted speaker and author Randy Pennington joins us on The Chimney & Fireplace Success Network, join Jerry and Randy as they discuss how you move your business forward to be the business that people are looking to in the future to provide their products and services. A Hall Of Fame Speaker Randy is in high demand as a Speaker, Coach and Change…

Join Jerry and Sheryl in a conversation with accomplished speaker Damien Mason and hear his thoughts on how you can reinvent your business and launch it to new heights.By The CVC Home Service Success Network

Jerry sits down with speaker and author Larry Winget.Jerry and Larry talk about the importance of personal responsibility that the leaders and managers must take in order to build leadership, culture and systems in their company.By The CVC Home Service Success Network

Jerry Isenhour talks to you how to get more business with videos.By The CVC Home Service Success Network

Jerry Isenhour talks to you about how you train your employees.By The CVC Home Service Success Network

Jerry Isenhour talks about words you use when talking to a customer.By The CVC Home Service Success Network

Jerry Isenhour talks to you about insuring the customer that if a problem occurs it will be fix it.By The CVC Home Service Success Network

Jerry and Sheryl Isenhour talk to you about how to improve your customer service. Plus bad customer service stories.By The CVC Home Service Success Network

Jerry talks about changing the way you lead your company.By The CVC Home Service Success Network