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Managing Dental Drama

Consultant and Dentist Duo; Practice Problems

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Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode ...
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Open Wide Podcast

Dr. Scott Drucker and Jinesh Patel

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Dr. Scott Drucker and Jinesh Patel explore the intersection of oral healthcare, technology, business, and startups. The duo discuss the hottest topics driving forward the fields of oral health and broader healthcare. They interview the most interesting entrepreneurs, thought leaders, researchers, operators, and practitioners contributing to the improvement of and access to healthcare.
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Scott and Jinesh chat with Matt Ingram about his career in dental marketing and media. Matt explains how the space has changed over the last 15 years and comments on some of the high-level marketing strategies he's seen play out. He recounts some of the best and worst he's seen over the years, and discusses the massive opportunity that currently ex…
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Dr. Kuba and Bethany dig in to an all-important topic – patient communication. In this episode, Dr. Kuba shares a recent restaurant experience and how the communication was off throughout the entire meal. Ultimately, she felt like she was treated like she was an idiot. She began to wonder how often patients feel like idiots in our office. She and B…
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September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to…
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Scott and Jinesh chat about Epic's recent announcement that they're releasing their own native AI transcription tool to be bundled into their software, and Henry Schein announces they'll be restricting connectivity that Vyne has used to transfer data for insurance claims submissions. 1. Epic's AI announcement 2:182. Vyne vs Henry Schein 12:52…
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Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he’s made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made complet…
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Scott and Jinesh chat with Marv Nelson, CEO of A-dec. They discuss A-dec's history, culture, and philosophy. Marv discusses the impact of COVID, A-dec's supply chain, and the impact of tariffs (or lack thereof) on A-dec. Marv shares his thoughts around price positioning, equipment servicing, DSO strategy, and dealer relationships. 3:05 Introducing …
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Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a pat…
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Team building events are an important part of building successful team members, but what do you do when team members fail to show up for these important and often costly events? Dr. Kuba shares a colleagues frustration when after careful planning for an expensive team building weekend, two team members bail with less than 24 hours-notice. In this e…
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As if last week’s “Male vs. Female” episode was not enough, Dr. Kuba and Bethany go in even further on difficult topics. Bethany summarizes some upsetting details from a client’s recent drama and discusses the specifics with Dr. Kuba. They both talk about the challenges of being equal to team members while also still having to be “boss.” When the b…
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Scott and Jinesh chat about the recent increased risk to dental coverage via Medicaid nationwide, as well as the recent acquisition of the DSO Cherry Tree Dental by Delta Dental of Wisconsin. 1:59 Dental coverage at risk8:50 Delta Dental of Wisconsin buys DSO Cherry Tree DentalBy Dr. Scott Drucker and Jinesh Patel
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Bethany notices every day the differences between practices led by males and those led by females. While Bethany has avoided doing a podcast on this topic, the impact of gender is simply too strong to ignore. She meets with so many practice owners that are reeling in the aftermath of a gender problem, so she and Dr. Kuba decided to take the plunge …
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Today’s episode is a must listen! Bethany tackles a subject that is near and dear to her heart – perspective/vantage points. She preaches an important thought to both her kids and her clients – at times, our perspective could be completely changed with just a simple step to the right or left. She references those mind-blowing photos that would be c…
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After last week’s episode on stealing employees, Dr. Kuba and Bethany took the time to flip the coin. What if the “word on the street” gets to you and you find out that one of your employees is looking to leave? What do you do? Fight to keep them? Preemptively fire them? Do you resign to the fact that they are gone and begin to build a replacement …
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Dr. Kuba and Bethany are back in the closet today because they have an extra dramatic topic – stealing employees! When should a doctor check references? What are the rules about contacting an existing employer? What if the employee works for somebody that you know – what should you do? Dr. Kuba and Bethany dive deep and talk about some sticky situa…
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Bethany’s dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone’s mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement. Listeners will be eager to know – when is Dr. Jones retiring?? He answers this and much more while also tho…
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Scott and Jinesh chat with Joe Cavaretta, Founder and CEO of Cavaretta Consulting Group. They discuss Joe's journey through dental, and how his career evolved from working at publicly traded dental distributors to venturing into startups, first at Whale Dental and then founding his own consulting firm. Joe shares his perspective on the maturing DSO…
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20 minutes – that is all it is going to take to listen to this week’s essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she selects her top four (gasp, only four!?!?) favorite books for practice leaders and teams. Then, she tells lis…
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The hardest decision any leader must make is when to ultimately call it quits on an employee. It is a gut wrenching process that cannot be taken lightly. In this episode, Dr. Kuba and Bethany discuss the importance of giving a team member every opportunity to be successful, and it is important for the practice leader to consider changing the person…
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Scott and Jinesh chat with Santosh Patel, Founder of Complete Specialty Solutions and current Chief Revenue Officer of Subscribili. They discuss Santosh's journey building Complete Specialty Solutions, and his decision to sell the software piece of the business to Subscribili. Santosh shares why the relationship makes sense, and what the future at …
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First impressions are everything, especially when welcoming a new employee to the team. Just as the leadership team is hoping that they struck gold with their new employee, the new team member is also hoping they risked everything for the right practice. So, these first few days and weeks are critical for setting the right tone and creating a welco…
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Bethany’s dad, Dr. Jones, is back!! In this episode, he and Bethany discuss the importance of recognizing that restless energy and even apathy that some team members experience in the summer months. It is hard to stay focused on work when we really want to play. Yet, the summer months can often be productive months for the practice IF we have a tea…
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Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementation. They incorporate several real scenarios of team members and discuss the WHY behind the lack of implement…
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Scott and Jinesh chat with Stanley Bergman, CEO of Henry Schein. They discuss Stan's path to Henry Schein and touch on key elements of culture at the company. Stan shares stories from the transition to the digital era, reflects on crisis management and leadership, and discusses his perspective on industry relationships and competition. Stan also sh…
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A dental conference can be so incredibly exciting and ALSO so incredibly overwhelming. It is such an investment of time, money, and energy. So, it is critical to get an excellent return on your investment. In this episode, Bethany gives a specific strategy to ensure that every course attendee (includes ALL team members) gets the most out of the con…
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Scott and Jinesh chat with Dr. Kyle Stanely about his journey in the dental world, from clinical practice to lecturing to podcasting to communicating mental health. They take a deep dive into the importance of mental health in the dental world, and how it's so commonly neglected. They discuss the stigma around mental health, and touch on the bigges…
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Can my practice survive if I drop insurance? Where should I begin? What if all my patients leave? – These are just a few of the questions that practice leaders ask when considering whether or not to drop an insurance plan or two. Dr. Kuba and Bethany discuss various points of view with this topic and specifically dig into the important topic of the…
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Scott and Jinesh chat with Landon Hilliard, COO of Dentisafe. They discuss all things waterline safety including what builds up in dental water lines, proper treatment and testing protocols, and legislation being passed to keep dental waterlines safe. 1:22 Introducing Landon Hilliard5:38 Bacteria in dental water lines10:43 Waterline maintenance ove…
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When do you know if you are TRULY out of space? What are the options to consider to increase space or decrease your patient count? How do you know if you need a second location? In this episode, Dr. Kuba and Bethany discuss the potential highs and the potential lows of starting a second location. They also discuss all of the “signs” that may indica…
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Scott and Jinesh recap several recent news articles including: dental sedation oversight in North Carolina, states ranked on 25 dental health related factors, and commentary about the potential impact of tariffs on healthcare. 1:34 Best times to post on LinkedIn3:38 Dental sedation oversight in NC11:54 States ranked on dental health related factors…
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To all of our male listeners, this episode is ABSOLUTELY a must listen for you, even if “Mom” is listed in the title. In this episode, Dr. Kuba and Bethany talk about one thing that is plaguing practice owners, hygienists, RDAs, and business team members alike – working mom guilt. Bethany sits with so many women who are constantly beating themselve…
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Scott and Jinesh chat with Jordan Reiss, Senior Director of Clinical Strategic Development at Dexis, about the evolution of imaging technology in dental. They also discuss some of the latest applications of AI in imaging and case-planning workflow. 1:28 Introducing Jordan Reiss3:30 Jordan's journey to and through dental15:14 AI enters the picture27…
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Associate dentists play an important role in private practice. They come alongside the owning doctor and help to carry out the dentistry needed to care for the patient base so that the practicing owner can see more patients, take more time away from the practice, or utilize freed-up time to focus on the administrative needs of the practice. Yet, as…
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Scott and Jinesh chat with Dr Christian Coachman about a wide range of topics, starting out with his personal journey and the unconventional path he took. They dive into the Digital Smile Design business journey, product, and evolution. Christian shares his philosophies around quality vs scale, gold-standard dentistry, and the role of technology in…
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Conflict amongst team members is almost unavoidable. At times, it can hit your perfectly happy team in the most unfortunate way. For others, it could be that conflict is the ongoing saga that always ends with “To be continued….”. It can be exhausting for all parties involved and can absolutely beat down the practice owner or leader. In this episode…
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At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems are numerous. First, team members can be confused, leading them to spend too much time seeking clarification…
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Scott and Jinesh chat with Dr Lior Tamir about his journey through dental. Lior shares key insights on running a dental practice through a business lens. He explains why he has taken the time to build out The Dental App practice management software that better suits the needs of practice owners and practicing dentists. He shines light on why the CR…
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For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates. From who gets the credit on x-rays to fairly dividing up the new patients, issues can arise. Bethany encour…
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Scott and Jinesh recap their Chicago Midwinter conference experiences, Scott gives Jinesh his flowers for the UptimeHealth recognition by Fast Company, and the duo recaps the ADA letter to the governor of Utah warning against removing fluoride from drinking water. 1:28 Chicago Midwinter conference recap9:35 UptimeHealth nominated Most Innovative by…
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New patients are essential to not only the growth of a practice but also to the maintenance of a practice. Because it is impossible to keep every single patient in the practice forever, new patients become critical to maintaining (or growing) the size of the patient base as well as the productivity of the practice. In this episode, Dr. Kuba and Bet…
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Scott and Jinesh chat in person with Trey Tepichin, founder of Cloud Dentistry. They discuss Trey's path to dentistry and powering through the early days of the company via 'manual automation'. Trey reflects on the ins and outs of his platform, his go to market strategy, and how marketplaces bring out the best (and worst!) of the population. 1:01 I…
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Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necessary changes, Bethany suggests a couple of schedule changes to Dr. Kuba. The team was not a fan of the changes…
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Scott and Jinesh chat with Dr Khamir Patel and Dr Dmitry Burshteyn about SmartChair.AI, a company dedicated to measuring dental chair usage time. They discuss the origin and progress of the company, and reflect on chair usage time as possibly the most important driver of optimizing success of a dental practice. 1:46 Introducing Khamir and Dmitry13:…
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In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, they dedicate an entire episode to the important topic of “When to Shut Up.” Together, they discuss several examples…
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After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let down after they were complete. She and Bethany dialogue about the real reactions to expect as well as how to m…
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Scott and Jinesh chat with Dr. Marko Vujicic, Chief Economist at the American Dental Association. They discuss Marko's role within the ADA and the work of the Health Policy Institute. The trio dive into oral health and public policy, and the challenges (and potential solutions!) to meaningfully increasing access to care in the US. 0:56 Introducing …
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It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse’s career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who brings so much to the team. Replacing him or her seems like an impossible task, and yet it must be done. In this e…
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Scott and Jinesh chat with Ophir Tanz, founder of Pearl, about all things dental AI. They discuss Ophir's background, why the AI opportunity in dental specifically makes sense, and get in the weeds on Pearl's philosophy and approach to tackling the challenge. Ophir shares his perspective on partnerships, integrations, the regulatory environment, go…
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Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associate search process. Together, she and Bethany discuss the specifics of how to search for a doctor to join your …
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Scott and Jinesh chat with pediatric dentist Dr. Ashley Lerman about her journey founding and growing Firstgrin. Ashley shares insights on her go-to-market strategy and partnerships, as well as lots of advice for parents with young children. She breaks down the importance of early dental visits, and the cost of delaying a child's first trip to the …
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With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the un…
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