Best Cx Optimization Podcasts (2025)

1
3371: PwC on Driving Measurable ROI from AI-Driven Business Models 25:58

Play Pause

23m ago25:58

25:58

n this episode of Tech Talks Daily, I’m joined by Mohib Yousufani, a senior partner at PwC who leads growth, turnaround, and digital transformation initiatives for Fortune 500 companies. Mohib brings a sharp focus on value creation, helping business leaders move beyond technology hype to deliver measurable outcomes through thoughtful digital strate…

1
A magician's take on message testing and marketing clarity 35:34

14m ago35:34

35:34

Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…

1
3370: Vagaro is Helping Fitness and Wellness Brands Scale With AI Assistants 29:11

10h ago29:11

29:11

In this episode of Tech Talks Daily, I sat down with Fred Helou, founder and CEO of Vagaro, a platform reshaping how service-based businesses in the beauty, wellness, and fitness sectors operate in a digital world. What began as an idea sparked by a frustrating haircut booking experience during a business trip to Korea has evolved into a platform u…

1
3369: Precisely Explains Why AI Fails Without Data Integrity 25:16

24m ago25:16

25:16

In today’s episode of Tech Talks Daily, I sat down with Andy Bell, Head of Data Product Management at Precisely, to explore a challenge that many organizations continue to underestimate: the role of data integrity in AI strategies. With only 12 percent of businesses expressing confidence in the quality of their AI data, it's clear that the rush to …

1
3368: Nerdio Builds a Remote-First Unicorn Focused on Azure Optimization 22:00

19m ago22:00

22:00

In this episode of Tech Talks Daily, I sat down with Joseph Landes, co-founder and Chief Revenue Officer at Nerdio, to explore how one conversation at a Microsoft conference led to a billion-dollar cloud automation company. From his 23-year career at Microsoft to building a fully remote team now supporting over five million users, Joseph’s story bl…

1
Ep. 205: #ChatGate - Your ChatGPT Conversation Could Be Indexed and Anyone Could Read Them 15:13

13h ago15:13

15:13

In this emergency solo episode I walk you through #ChatGate, the discovery that thousands of “shared” ChatGPT conversations are now fully searchable on Google. We de-mystify the site: operator, trace the unusual timeline that puts OpenAI, Google Cloud and Microsoft on a collision course, and explain why some marketers cheer while privacy advocates …

1
3367: CGS Reinvents Workplace Training With AI-Powered Role Play 27:19

31m ago27:19

27:19

The training room is changing, and it's not going back. In this episode, I sat down with Phil Friedman, the founder and CEO of CGS Inc., to explore how AI, avatars, and immersive simulations are rewriting the playbook on workplace training. With over four decades at the helm of CGS—a company he built from scratch after immigrating to the US—Phil br…

1
3366: Harvard Medical School: The Promise and Peril of CRISPR With Neal Baer 31:21

12h ago31:21

31:21

When we think about gene editing, the conversation often feels trapped between scientific journals and ethical debates too complex for public forums. In this episode, I spoke with Neal Baer, a rare voice who bridges both worlds. Known to many as an award-winning television showrunner for series like ER, Law & Order SVU, and Designated Survivor, Nea…

1
3365: BlackLine on Why AI Is Changing the Nature of Tech Leadership 28:25

1d ago28:25

28:25

In this episode of Tech Talks Daily, I welcomed back Sumit Johar, CIO at BlackLine, for a timely conversation about how AI is transforming finance operations from the inside out. When we last spoke earlier this year, AI was still in the early stages of enterprise experimentation. Just a few months later, everything has shifted. Sumit shared how AI …

1
Optimizing the Leaky Bucket: Customer Retention in Uncertain Times 29:27

2d ago29:27

29:27

The emotional drivers behind purchasing decisions are often more powerful than traditional demographic factors—this revelation sits at the heart of our conversation with Calvin Cheng, Partner at West Monroe. Calvin reveals how two individuals with identical demographic profiles can make completely different purchasing choices based on psychological…

1
#54: Building a world-class brand from scratch with Maria Winans, Kyndryl 25:29

3d ago25:29

25:29

What if rebranding wasn’t just about a new logo and tagline, but about transforming an 80,000-person company’s entire culture and strategy? What if brand became one of your most valuable tools for business reinvention? Today, I’m joined by Maria Winans, Chief Marketing Officer at Kyndryl. After nearly three decades at IBM, Maria took on the monumen…

1
3364: MongoDB Simplifies AI Development With Integrated Vector Search 34:54

3d ago34:54

34:54

In this episode of Tech Talks Daily, I sat down with Boris Bialek, VP and Field CTO at MongoDB, for a conversation that moved well beyond databases. As AI continues to accelerate across sectors, MongoDB is positioning itself at the intersection of modern data architecture and intelligent application development. Boris shared how his team is simplif…

1
How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic) 32:11

3d ago32:11

32:11

On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth. CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide practical, actionable insights on creating value-drive…

1
UX for startups: MVP tips and common design mistakes 37:51

3d ago37:51

37:51

Episode web page: https://bit.ly/4kYTrdD ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common…

1
3363: ABB on Building a Smarter and More Resilient Power Grid 22:20

4d ago22:20

22:20

When we think about innovation in technology, power grids rarely enter the spotlight. Yet, they are the foundation for everything from artificial intelligence to electric vehicles and data centers. In this episode, I spoke with Adrian Guggisberg, President of the Smart Power Division at ABB, to unpack the evolving role of electrical power distribut…

1
3362: Inside LVT’s Mission to Deter Crime Before It Happens With Tech 31:29

4d ago31:29

31:29

In a digital-first world where cybersecurity often dominates headlines, the conversation around physical security can sometimes feel like an afterthought. But what if technology could bring a new level of intelligence, proactivity, and efficiency to protecting real-world environments? In this episode, I sat down with Ryan Porter, co-founder and CEO…

1
3361: Why AidKit Built a Tech Platform for Equitable Aid Distribution 24:15

5d ago24:15

24:15

In today’s episode of Tech Talks Daily, I connected with Brittany Christenson, CEO of AidKit, to explore how cutting-edge technology is being used not to disrupt markets or chase margins, but to deliver real, measurable social impact. AidKit is a public benefit corporation building infrastructure that helps vulnerable communities access aid quickly…

1
3360: How Certinia Is Bringing AI Agents Into Professional Services at Scale 29:11

5d ago29:11

29:11

When we talk about the future of enterprise software, AI is front and center. But behind the buzzwords, real transformation is happening in how businesses plan, execute, and deliver professional services. In this episode, I sat down with Raju Malhotra, Chief Product and Technology Officer at Certinia, to explore how AI is shifting from theory to pr…

1
3359: Exploring Legal Innovation with the National Association of Licensed Paralegals (NALP) 43:42

6d ago43:42

43:42

In this episode of Tech Talks Daily, I had the opportunity to sit down with Amanda Hamilton, patron and director at the National Association of Licensed Paralegals (NALP). While many of our discussions often focus on cutting-edge technology and digital transformation, today’s conversation tackled a very different kind of disruption, one happening q…

1
3358: Pearson Research Challenges the Myth of AI Replacing Tech Jobs 27:00

7d ago27:00

27:00

What if the average UK tech worker could reclaim almost an entire workday each week without extra hours simply by harnessing AI tools like ChatGPT and robotic process automation more effectively? In this episode, I sit down with Oliver Latham from Pearson’s Enterprise Learning and Skills division, to unpack research revealing how intelligent automa…

1
3357: Can AI Save Small Businesses? Homebase CEO on Empowering the Underdog 24:31

8d ago24:31

24:31

What if the biggest leap forward for small businesses wasn’t about selling more, but reclaiming time? In this episode of Tech Talks Daily, I sit down with John Waldmann, CEO and co-founder of Homebase, to unpack how AI isn’t just a Silicon Valley toy for large enterprises but a lifeline for the millions of small businesses keeping local economies a…

1
AI's Double Impact: Converting Data into Customer Insights 33:22

8d ago33:22

33:22

Fullstory's Chief Marketing Officer Lindsay Bayuk shares how behavioral data revolutionizes customer understanding by revealing not just what customers do, but why they do it. Companies using AI extensively report twice the impact on user engagement and operational efficiency compared to cautious adopters. • Behavioral data captures user emotions t…

1
3356: What Moodle Teaches Us About the Future of Open Learning 24:42

9d ago24:42

24:42

What if the key to global access to high-quality education isn't policy reform or private investment, but open source software? In this episode of Tech Talks Daily, I sit down with Scott Anderberg, CEO of Moodle, to explore how one of the world’s most widely used learning platforms is quietly transforming education in ways that extend far beyond th…

1
#53: Creating brands and categories in regulated industries, with Kristin Russel, Symplr 23:50

9d ago23:50

23:50

Can a brand in a highly regulated industry stand out without stepping outside the lines? Today we’re going to talk about how to create memorable brands and even new categories—within established and often highly regulated sectors like healthcare technology. To help me discuss this topic, I’d like to welcome Kristin Russel, Chief Marketing Officer a…

1
3355: How TravelPerk Is Balancing AI and Empathy in Business Travel 30:56

10d ago30:56

30:56

In this episode, I sit down with Robin Smith, Chief Technology Officer at TravelPerk, to hear how one of Europe’s fastest-growing travel platforms is blending automation with empathy in a sector built on unpredictability. Robin shares how that continuity has shaped his view of disruption, from the rise of web and mobile booking to the rapid acceler…

1
Why trust drives great customer experience with Mark Slatin 26:21

10d ago26:21

26:21

Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights…

1
3354: Inside Mediaocean and its Vision for AI and Ad Tech 27:11

11d ago27:11

27:11

What happens when the world’s most popular AI tools become ad platforms? That’s the question I put to Aaron Goldman, CMO of Mediaocean, in a candid conversation about the future of advertising, search, and AI-native experiences. Aaron brings over two decades of industry insight to the table, sharing his perspective on how platforms like ChatGPT are…

1
3353: Why the Human Experience Still Matters in a Machine-Led World 42:48

11d ago42:48

42:48

In this thought-provoking conversation, I’m joined by Kate O’Neill, author, speaker, and founder of KO Insights, to explore how leaders can make meaningful, human-centered decisions in a time of rapid AI adoption and organisational change. Known as the “Tech Humanist,” Kate has helped everyone from Google and IBM to city governments navigate the ev…

1
3352: IoT, AI, and the Race for Supply Chain Visibility 22:52

12d ago22:52

22:52

In today’s episode of Tech Talks Daily, I sit down with Ed Nabrotzky, CEO of Dot AI, to find out how a new generation of asset tracking technology is reshaping what’s possible in logistics, operations, and enterprise strategy. Ed brings decades of experience as an executive and innovator in RF and IoT systems, and now leads Dot Ai at the intersecti…

1
3351: Human-AI Collaboration Starts With Education 40:37

13d ago40:37

40:37

What happens when you bring together a practicing monk, a seasoned tech entrepreneur, and an AI education pioneer? In this episode of The Tech Talks Daily Podcast, I sit down with Prashant Raizada, the driving force behind Lumi Network, to explore how we can build a workforce ready for the AI era, not just in skills, but in mindset and purpose. Pra…

1
3350: Make the Problem the Purpose: Rethinking Innovation with Colin Scott of Innventure 27:43

14d ago27:43

27:43

Is innovation failing because we're starting in the wrong place? In this episode of Tech Talks Daily, I'm joined by Colin Scott, Senior Vice President of DownSelect at Innventure, to challenge the default tech-first mindset that dominates R&D and corporate innovation. Instead of asking what a technology can do, Innventure flips the question: what r…

1
3349: IBM Consulting on Agentic AI and the Reinvention of Business Processes 25:44

15d ago25:44

25:44

When AI enters the boardroom, it tends to arrive with big promises: productivity, automation, efficiency. But for Francesco Brenna, Global Leader of AI Integration Services at IBM Consulting, the real opportunity isn’t just faster workflows—it’s rebuilding how business gets done from the ground up. In this episode, recorded in the heat of a New Yor…

1
3348: How Twilio Is Redefining Voice AI for Real-World Customer Support 35:17

16d ago35:17

35:17

Voice has always been a powerful way to connect with customers, but until recently, voice AI struggled to deliver the kind of seamless experience we associate with great service. That is starting to change. In this episode, I catch up with Sam Richardson from Twilio to discuss the renewed momentum behind voice AI and what it means for the future of…

1
Predictive Consumer Intelligence: How Resonate Delivers 300% ROI 27:35

16d ago27:35

27:35

Technology adoption has historically taken longer than expected, but AI is breaking that pattern, creating business impact faster than most people realize. This fascinating conversation with Brian Gernert, CEO of Resonate, explores how predictive consumer intelligence is transforming marketing and customer experience in ways that were impossible ju…

1
#52: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions 19:09

16d ago19:09

19:09

This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. Our guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and commu…

1
3347: Bitsight on the Hidden Risks Inside Global Supply Chains 37:56

17d ago37:56

37:56

When we talk about cybersecurity, it’s often easy to think in terms of firewalls, passwords, and high-profile breaches. But what happens when the vulnerability isn’t within your own systems but somewhere deep in your third or fourth-tier supply chain? In this episode, I spoke with Ben Edwards from Bitsight about the unseen infrastructure propping u…

1
Why shopper behavior is changing and what brands can do with Devora Rogers 19:44

17d ago19:44

19:44

Episode web page: https://bit.ly/3U80YeU ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Devora Rogers, Chief Strategy Officer at Alter Agents and co-auth…

1
3346: How Nexthink Is Rethinking IT Support with Proactive, AI-Driven DEX 35:17

18d ago35:17

35:17

IT support is changing fast, and the old service desk model is starting to feel like a relic from another era. In this episode, I spoke with Samuele Gantner, Chief Product Officer at Nexthink, about what comes next and what companies need to do now to prepare for it. With Nexthink sitting at the forefront of Digital Employee Experience (DEX) techno…

1
3345: Veeva Systems and the Future of Agentic AI in Pharma 30:51

19d ago30:51

30:51

AI is racing ahead, but for industries like life sciences, the stakes are higher and the rules more complex. In this episode, recorded just before the July heatwave hit its peak, I spoke with Chris Moore, President of Europe at Veeva Systems, from his impressively climate-controlled garden office. We covered everything from the trajectory of agenti…

1
3344: Reimagining Cyber Infrastructure Without Compromising User Experience 37:10

20d ago37:10

37:10

What does modern cybersecurity look like when you're leading a federally regulated financial institution serving Canadians from coast to coast? In this episode, recorded at Cisco Live last month, I sat down with Shawn Spurko, VP of Information and Cybersecurity at Innovation Federal Credit Union. Based in Swift Current, Saskatchewan, but now operat…

1
3343: How Unilever Is Using AI to Rethink Everyday Essentials 27:02

21d ago27:02

27:02

In today’s episode of Tech Talks Daily, I sat down with Alberto Prado, Head of Digital and Partnerships for R&D at Unilever, to explore how one of the world’s largest consumer goods companies is reimagining innovation using AI. And not just in theory or in labs. This is technology already transforming the stuff most of us use every single day. From…

1
3342: Qualys CEO On Risk, AI, And The Future Of Digital Defense 33:40

23d ago33:40

33:40

What does it take to build a $100 billion cybersecurity company in today’s cloud-first, AI-infused world? And how do you balance relentless technological change with the practical realities of compliance, risk, and leadership? In this episode of Tech Talks Daily, I sit down with Sumedh Thakar, CEO of Qualys, during his visit to the UK for the compa…

1
How TP USA is Transforming Customer Experience with AI 39:27

22d ago39:27

39:27

The relationship between artificial intelligence and human emotional intelligence isn't just fascinating - it's reshaping how global enterprises deliver customer experiences. In this revealing conversation with TP USA CEO Mike Lytle, we explore how the world's largest customer experience provider is thriving in the age of AI by finding the perfect …

1
3341: Lessons from the Coursera 2025 Global Skills Report 26:40

24d ago26:40

26:40

Are we preparing people as quickly as we’re preparing machines? That’s the uncomfortable question at the heart of Coursera’s 2025 Global Skills Report, and the starting point for my conversation with Nikolaz Foucaud, Coursera’s Managing Director for EMEA. As the UK jumps more than 20 spots in global skills rankings and countries like Singapore and …

1
#51: Readying an AI-augmented workforce with John Munsell, Bizzuka 24:06

23d ago24:06

24:06

Everyone listening that is already in the workforce, from entry level positions to leaders has had to learn at least a little bit about AI over the last few years. But what are we teaching college students about how AI will impact their work, and more importantly, what should we be teaching them? Today we’re going to talk about helping companies sc…

1
3340: How Criteo Is Using AI to Redesign the Future of Retail Experiences 34:38

25d ago34:38

34:38

What happens when AI moves from experimental tool to everyday shopping assistant? In this episode of Tech Talks Daily, I’m joined by Liva Ralaivola, Head of the Criteo AI Lab, to unpack how artificial intelligence is reshaping the way we discover, compare, and purchase products online. Speaking to me from the south of France, Liva shares insights f…

1
3339: How Cisco Is Preparing for a World Powered by Agentic AI and Quantum Computing 30:22

25d ago30:22

30:22

How do we prepare for a world where AI agents work together, networks think for themselves, and quantum teleportation is no longer just science fiction? I recently caught up once again with Vijoy Pandey, SVP and GM of Outshift by Cisco, live at Cisco Live in San Diego, for a wide-ranging conversation about what comes next at the edge of AI and quan…

1
How empathy in marketing can unlock your brand’s higher purpose 33:10

24d ago33:10

33:10

Episode web page: https://bit.ly/4lcY2tG ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to make marketing truly meaningful? In this episode of Insights Unlocked, we sit down…

1
3338: What AI Copilot Teaches Us About Building Human-Centered Tech 29:07

26d ago29:07

29:07

In this episode of Tech Talks Daily, I sit down with Candice DeVille, co-founder and CEO of AI Copilot, who joined me remotely from the serene gardens of Osaka Castle in Japan, where tech meets tradition in one of the most unexpected podcast backdrops we've had. Candice is on a mission to redefine how small and medium-sized businesses approach AI, …

1
3337: Aeris and The Future of IoT Security 28:25

27d ago28:25

28:25

In this episode of Tech Talks Daily, I speak with Syed Zaeem Hosain, Founder and Chief Evangelist at Aeris. This conversation comes at a critical moment. Deloitte’s 2024 Cyber Threat Trends Report reported a 400 percent surge in IoT malware attacks across industries. Forrester has gone further, warning that a major IoT breach could disrupt a large …