Best Cx Optimization Podcasts (2025)

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3361: Why AidKit Built a Tech Platform for Equitable Aid Distribution 24:15

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1h ago24:15

24:15

In today’s episode of Tech Talks Daily, I connected with Brittany Christenson, CEO of AidKit, to explore how cutting-edge technology is being used not to disrupt markets or chase margins, but to deliver real, measurable social impact. AidKit is a public benefit corporation building infrastructure that helps vulnerable communities access aid quickly…

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3360: How Certinia Is Bringing AI Agents Into Professional Services at Scale 29:11

1h ago29:11

29:11

When we talk about the future of enterprise software, AI is front and center. But behind the buzzwords, real transformation is happening in how businesses plan, execute, and deliver professional services. In this episode, I sat down with Raju Malhotra, Chief Product and Technology Officer at Certinia, to explore how AI is shifting from theory to pr…

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3359: Exploring Legal Innovation with the National Association of Licensed Paralegals (NALP) 43:42

20m ago43:42

43:42

In this episode of Tech Talks Daily, I had the opportunity to sit down with Amanda Hamilton, patron and director at the National Association of Licensed Paralegals (NALP). While many of our discussions often focus on cutting-edge technology and digital transformation, today’s conversation tackled a very different kind of disruption, one happening q…

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AI, Agents, and Cybersecurity: Exabeam's Steve Wilson on Protecting Systems 20:43

1d ago20:43

20:43

In a discussion on the AI with Arun Show, Steve Wilson, Chief AI and Product Officer at Exabeam, explores the evolving landscape of AI in cybersecurity. He highlights the significant shift from traditional machine learning for User and Entity Behavior Analytics (UEBA) to the recent advancements in agentic AI, particularly following the large langua…

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#710: Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin 30:06

2h ago30:06

30:06

How often do big, meaningful shifts inside a company actually start small? And more importantly, how do you avoid squashing them before they have a chance to grow? Agility requires more than vision—it requires giving your team the power to act on that vision. Today we’re going to talk about how a global company like Belkin empowered its employees t…

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3358: Pearson Research Challenges the Myth of AI Replacing Tech Jobs 27:00

14h ago27:00

27:00

What if the average UK tech worker could reclaim almost an entire workday each week without extra hours simply by harnessing AI tools like ChatGPT and robotic process automation more effectively? In this episode, I sit down with Oliver Latham from Pearson’s Enterprise Learning and Skills division, to unpack research revealing how intelligent automa…

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#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast 1:04:13

1d ago1:04:13

1:04:13

Agility requires that brands have a fundamental understanding of why they’re doing things, and what customer expectations are, rather than chasing trends and implementing the latest tech. Without this, customer satisfaction will continue to slide, and brands won’t be any closer to knowing what to do to solve for that. I am here in Edinburgh with my…

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3357: Can AI Save Small Businesses? Homebase CEO on Empowering the Underdog 24:31

1d ago24:31

24:31

What if the biggest leap forward for small businesses wasn’t about selling more, but reclaiming time? In this episode of Tech Talks Daily, I sit down with John Waldmann, CEO and co-founder of Homebase, to unpack how AI isn’t just a Silicon Valley toy for large enterprises but a lifeline for the millions of small businesses keeping local economies a…

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#708: How commerce media is changing advertising with Eric Brackmann, Koddi 29:15

2d ago29:15

29:15

If you think commerce media is just a buzzword or a trend, think again. It’s reshaping the ad landscape—fueled by AI, first-party data, and sector-specific solutions that leave the legacy one-size-fits-all approach in the dust. What’s coming next? Grocery? Autos? Quick commerce? If your brand isn’t already exploring commerce media, it’s probably fa…

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3356: What Moodle Teaches Us About the Future of Open Learning 24:42

2d ago24:42

24:42

What if the key to global access to high-quality education isn't policy reform or private investment, but open source software? In this episode of Tech Talks Daily, I sit down with Scott Anderberg, CEO of Moodle, to explore how one of the world’s most widely used learning platforms is quietly transforming education in ways that extend far beyond th…

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#53: Creating brands and categories in regulated industries, with Kristin Russel, Symplr 23:50

3d ago23:50

23:50

Can a brand in a highly regulated industry stand out without stepping outside the lines? Today we’re going to talk about how to create memorable brands and even new categories—within established and often highly regulated sectors like healthcare technology. To help me discuss this topic, I’d like to welcome Kristin Russel, Chief Marketing Officer a…

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3355: How TravelPerk Is Balancing AI and Empathy in Business Travel 30:56

3d ago30:56

30:56

In this episode, I sit down with Robin Smith, Chief Technology Officer at TravelPerk, to hear how one of Europe’s fastest-growing travel platforms is blending automation with empathy in a sector built on unpredictability. Robin shares how that continuity has shaped his view of disruption, from the rise of web and mobile booking to the rapid acceler…

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Why trust drives great customer experience with Mark Slatin 26:21

4d ago26:21

26:21

Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights…

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#707: Building ROI in the Creator Economy with Brit Starr, CreatorIQ 26:52

4d ago26:52

26:52

Agility requires marketing leaders to evolve from campaign-based thinking to relationship-based strategy—especially when working with creators who influence not just clicks, but for a meaningful connection with customers. Today we’re going to talk about the creator economy and how brands like PepsiCo, Unilever, and more are leaning into long-term c…

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3354: Inside Mediaocean and its Vision for AI and Ad Tech 27:11

4d ago27:11

27:11

What happens when the world’s most popular AI tools become ad platforms? That’s the question I put to Aaron Goldman, CMO of Mediaocean, in a candid conversation about the future of advertising, search, and AI-native experiences. Aaron brings over two decades of industry insight to the table, sharing his perspective on how platforms like ChatGPT are…

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3353: Why the Human Experience Still Matters in a Machine-Led World 42:48

5d ago42:48

42:48

In this thought-provoking conversation, I’m joined by Kate O’Neill, author, speaker, and founder of KO Insights, to explore how leaders can make meaningful, human-centered decisions in a time of rapid AI adoption and organisational change. Known as the “Tech Humanist,” Kate has helped everyone from Google and IBM to city governments navigate the ev…

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3352: IoT, AI, and the Race for Supply Chain Visibility 22:52

5d ago22:52

22:52

In today’s episode of Tech Talks Daily, I sit down with Ed Nabrotzky, CEO of Dot AI, to find out how a new generation of asset tracking technology is reshaping what’s possible in logistics, operations, and enterprise strategy. Ed brings decades of experience as an executive and innovator in RF and IoT systems, and now leads Dot Ai at the intersecti…

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3351: Human-AI Collaboration Starts With Education 40:37

6d ago40:37

40:37

What happens when you bring together a practicing monk, a seasoned tech entrepreneur, and an AI education pioneer? In this episode of The Tech Talks Daily Podcast, I sit down with Prashant Raizada, the driving force behind Lumi Network, to explore how we can build a workforce ready for the AI era, not just in skills, but in mindset and purpose. Pra…

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Driving Innovation in Tech Education and Workforce Skilling with upGrad 19:27

7d ago19:27

19:27

The "AI wITh Arun Show" podcast video features an interview with Srikanth Iyengar, the CEO of Upgrad Enterprise, a global company specializing in tech education and workforce development. Iyengar explains Upgrad's mission to address critical technology and behavioral skill gaps in the global workforce, detailing their cohort-based live virtual lear…

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#706: Building more connected digital experiences with Eric Stine, CEO of Sitecore 30:45

7d ago30:45

30:45

If the web is no longer one-size-fits-all and instead geared towards segments of one, how do brands avoid creating a thousand disconnected experiences, and manage each experience effectively? Agility requires embracing both technology and customer behavior shifts at the same time—without losing your brand voice. Today we’re going to talk about how …

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3350: Make the Problem the Purpose: Rethinking Innovation with Colin Scott of Innventure 27:43

7d ago27:43

27:43

Is innovation failing because we're starting in the wrong place? In this episode of Tech Talks Daily, I'm joined by Colin Scott, Senior Vice President of DownSelect at Innventure, to challenge the default tech-first mindset that dominates R&D and corporate innovation. Instead of asking what a technology can do, Innventure flips the question: what r…

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Can India Catch Up with China in AI? 14:42

8d ago14:42

14:42

Curious about the real AI battle between India and China? In this video, we break down the latest developments in artificial intelligence across both nations—comparing everything from AI patents and unicorn startups to research breakthroughs, funding trends, and infrastructure.Discover:Which country files more AI patents, and why does it matter?How…

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3349: IBM Consulting on Agentic AI and the Reinvention of Business Processes 25:44

8d ago25:44

25:44

When AI enters the boardroom, it tends to arrive with big promises: productivity, automation, efficiency. But for Francesco Brenna, Global Leader of AI Integration Services at IBM Consulting, the real opportunity isn’t just faster workflows—it’s rebuilding how business gets done from the ground up. In this episode, recorded in the heat of a New Yor…

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#705: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo 25:43

9d ago25:43

25:43

Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, what can brands do to successfully build long-term value for the business? Agility requires seeing past vanity metrics to the durable value hidden in customer relationships. When customer acquisition costs climb and privacy affects easy targeting, only ni…

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3348: How Twilio Is Redefining Voice AI for Real-World Customer Support 35:17

9d ago35:17

35:17

Voice has always been a powerful way to connect with customers, but until recently, voice AI struggled to deliver the kind of seamless experience we associate with great service. That is starting to change. In this episode, I catch up with Sam Richardson from Twilio to discuss the renewed momentum behind voice AI and what it means for the future of…

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Capgemini's AI-Driven WNS Acquisition: Reshaping BPO 11:23

10d ago11:23

11:23

Capgemini just dropped a $3.3 billion bombshell by acquiring WNS, and the business world is buzzing! But why did Capgemini make this move, and what does it mean for the future of AI-powered business operations?In this video, we break down:The real strategy behind the Capgemini × WNS dealHow this acquisition supercharges Capgemini’s AI and BPO capab…

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#52: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions 19:09

10d ago19:09

19:09

This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. Our guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and commu…

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3347: Bitsight on the Hidden Risks Inside Global Supply Chains 37:56

10d ago37:56

37:56

When we talk about cybersecurity, it’s often easy to think in terms of firewalls, passwords, and high-profile breaches. But what happens when the vulnerability isn’t within your own systems but somewhere deep in your third or fourth-tier supply chain? In this episode, I spoke with Ben Edwards from Bitsight about the unseen infrastructure propping u…

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The Sunday AI Debrief - Week Ending July 13th, 2025 10:11

12d ago10:11

10:11

Beyond the headlines: This week in AI, we're doing a deep dive into the most critical developments you need to know. From the explosion of state-level AI regulations in the U.S. to BRICS nations demanding a seat at the global AI governance table, the stakes are higher than ever. We'll analyze Microsoft's unprecedented AI cost savings vs. job cuts, …

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Why shopper behavior is changing and what brands can do with Devora Rogers 19:44

11d ago19:44

19:44

Episode web page: https://bit.ly/3U80YeU ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Devora Rogers, Chief Strategy Officer at Alter Agents and co-auth…

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#704: Delivering personalization at scale with Yaniv Navot, Mastercard 32:05

11d ago32:05

32:05

With all the data at our fingertips, why do so many companies still struggle to deliver truly personalized experiences at scale? Agility requires being able to cut through the noise of data and culture shifts to deliver experiences that truly resonate with each individual. Today we’re going to talk about personalization maturity, the role of machin…

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3346: How Nexthink Is Rethinking IT Support with Proactive, AI-Driven DEX 35:17

11d ago35:17

35:17

IT support is changing fast, and the old service desk model is starting to feel like a relic from another era. In this episode, I spoke with Samuele Gantner, Chief Product Officer at Nexthink, about what comes next and what companies need to do now to prepare for it. With Nexthink sitting at the forefront of Digital Employee Experience (DEX) techno…

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3345: Veeva Systems and the Future of Agentic AI in Pharma 30:51

12d ago30:51

30:51

AI is racing ahead, but for industries like life sciences, the stakes are higher and the rules more complex. In this episode, recorded just before the July heatwave hit its peak, I spoke with Chris Moore, President of Europe at Veeva Systems, from his impressively climate-controlled garden office. We covered everything from the trajectory of agenti…