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Cx Optimization Podcasts

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Welcome to No Hacks, the podcast where expertise meets creativity to revolutionize digital experiences. Hosted by industry veteran Slobodan (Sani) Manić, this engaging series tackles marketing, conversion rate optimization (CRO), and user experience (UX) without relying on gimmicks or shortcuts. In each episode, join Slobodan as he engages in candid conversations with top leaders and innovators from tech, business, and design fields. Discover real stories, lessons learned, and breakthrough m ...
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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CX Innovators

Networld Media Group

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Monthly
 
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
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EV business podcast helps companies, industry professionals and enthusiasts to discover, select and implement new electric vehicle technologies, innovations and systems. EV Business Podcast sessions are a mix of interviews with industry experts and topic and lesson guides on EV technologies, systems & services. It seems each day there is a new EV technology, service, acronym, or other information that is dramatically changing your business or job. In addition to learning cool stuff like pers ...
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Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
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Customerland

mike giambattista

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Weekly
 
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Tchicaya Ellis Robertson, Ph.D., is a self-proclaimed quant geek with a focus on eXperience measurement. On All Things X, Dr. T explores the study, practice, and measurement of eXperience with academics, practitioners, and insights professionals. Listeners can expect to learn best practices, hear exciting new insights, and/or pick up a few new nuggets about eXperience that they can get really excited about! #AllThingsX
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Tech Talks Daily

Neil C. Hughes

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Daily
 
If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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From onsite coverage and exclusive interviews at global telecom and data center industry conferences to special feature mini-series that showcase digital infrastructure trends, JSA Podcasts delivers content that can’t be found anywhere else. Programs include: >> JSA TV Live: Onsite Conference Coverage - JSA TV Live broadcasts from the expo floors of premier digital infrastructure conferences around the world – delivering event highlights and exclusive onsite interviews. >> JSA Fast Forward: ...
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EV companies need to provide customer service that is efficient, personalized, and capable of supporting both technical and non-technical users to maintain high satisfaction. Nearly 50% of EV drivers face issues with public chargers—such as malfunctions, payment errors, or inactive stations—resulting in frequent support calls and highlighting the v…
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In this episode of Tech Talks Daily, I speak with Jane Ostler from Kantar, the world’s leading marketing data and analytics company, whose clients include Google, Diageo, AB InBev, Unilever, and Kraft Heinz. Jane brings clarity to a debate often clouded by headlines, explaining why AI should be seen as a creative sparring partner, not a rival. She …
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Are most brands still designing customer journeys, or are they just trying to keep up with where their customers are leading them? Agility requires a willingness to meet your customers where they are—not just where you wish they’d convert. In an era where the consumer journey can begin and end on a social platform or anywhere in between, brands mus…
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The enterprise network is under pressure like never before. Hybrid environments, cloud migrations, edge deployments, and the sudden surge in AI workloads have made it increasingly difficult to keep application connectivity secure and reliable. The old model of device-by-device, rule-based network management can’t keep up with today’s hyperconnected…
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The world of retail media is experiencing a seismic shift as networks struggle to bridge the gap between traditional in-store marketing and digital advertising approaches. In this fascinating conversation with Paul Brenner (Global SVP of Retail Media and Partnerships at InStore Marketplace) and Steve Gray (Director of SG Retail UK), we explore the …
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Is it possible for enterprise marketing technology to actually spark joy? Or are we all just resigned to a future of clunky interfaces and frustrating workflows? Agility requires adaptable technology and empowered teams. It also requires a willingness to embrace new approaches and a focus on continuous improvement. Today, we're going to talk about …
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AI is rapidly becoming part of the healthcare system, powering everything from diagnostic tools and medical devices to patient monitoring and hospital operations. But while the potential is extraordinary, the risks are equally stark. Many hospitals are adopting AI without the safeguards needed to protect patient safety, leaving critical systems exp…
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Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…
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If you had to pick one of the biggest challenges facing CMOs today, how high on your list would customer loyalty be? Agility requires a deep understanding of your customer and the ability to adapt to their ever-changing needs and expectations. It also requires a willingness to experiment and learn from failures, quickly iterating on strategies and …
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In November, Alex Adamopoulos, CEO of Emergn, joined me on Tech Talks Daily to talk about transformation fatigue and why so many well-intentioned change programs leave people drained rather than inspired. This time, he’s back with a sharper question: if traditional transformation is broken, what actually works? His answer is refreshingly direct. Pr…
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In this episode of Tech Talks Daily, Neil sits down with Sean Li, co-founder and CEO of Magic Labs, to explore the intersection of crypto wallets, artificial intelligence, and the future of autonomous finance. Sean shares how Magic Labs has already onboarded over 50 million crypto wallets by pioneering simple login methods using email and SMS. Now,…
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In this episode of Tech Talks Daily, I’m joined for the third time by Justin Banon, the founder of Boson Protocol. A lot has changed since his last appearance. What started as a bold idea to decentralize e-commerce has now evolved into an ambitious, AI-first infrastructure aiming to redefine how we buy, sell, and interact with value itself. Justin …
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What do you do when your technical brilliance doesn’t translate into clear, compelling communication? That’s where Salvatore Manzi comes in. With a background in business communication and a career spent coaching leaders across tech, finance, and global policy, Salvatore helps bold thinkers bring clarity and connection to even the most complex idea…
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Building on the talk of AI in recent years, Agentic AI is an exciting area for retailers. But beyond talk, finding real-world examples and best practices can be tricky. Today we are here at eTail Boston, and I am excited to talk today about a company that is innovating in this space, not a traditional retailer, but an innovative aggregator using AI…
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The global pet industry has long been riddled with problems. From low-welfare breeding practices to online scams, the darker side of pet rehoming often goes unchecked. But what if there was a way to combine animal protection with a sustainable, profitable business model? In this episode of Tech Talks Daily, I speak with Axel Lagercrantz, co-founder…
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As AI tools become increasingly embedded in the workplace, the future of work hangs in a delicate balance between automation and opportunity. In this episode, J.D. Seraphine, founder and CEO of Raiinmaker, joins Neil to challenge the dominant narrative of AI-driven job loss. Instead, he offers a bold vision—one where technology enhances human creat…
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Is your brand ready to thrive, not just survive, in the face of evolving global consumer expectations and market shifts? Agility requires more than just quick reactions; it demands proactive foresight, strategic adaptability, and a willingness to embrace continuous evolution. This is particularly critical in today's ever-changing global ecommerce l…
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David Hawig never set out to work in blockchain. He began his career in health tech, drawn to the potential of scaling impactful solutions. But it was the promise of a more transparent and user-controlled internet that ultimately led him to the Web3 Foundation, where he now serves as Director of Ecosystem Development and Investor Relations. In our …
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The subscription economy is experiencing a profound transformation. What once centered entirely on acquisition has shifted dramatically toward retention as businesses recognize the true value of deepening customer relationships rather than constantly chasing new subscribers. Lina Tonk, CMO at Recurly, explains this evolution with remarkable clarity…
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Is your supply chain a competitive advantage, or your biggest liability waiting to be exposed? Agility requires preparing for the unpredictable, especially when your brand’s ability to deliver hinges on global events that are entirely out of your control. In a world of political unrest, regulatory change, and natural disasters, the brands that win …
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When most people think of Wikipedia, they picture an endless scroll of human-readable pages. But there’s another side to this ecosystem, one designed not just for people but also for machines. It’s called Wikidata, and if you haven’t heard of it, that’s exactly why this conversation matters. In this episode of Tech Talks Daily, I’m joined by Lydia …
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What does it take to make AI actually work at enterprise scale? In this episode of Tech Talks Daily, I’m joined by Ryan Steelberg, CEO of Veritone, to unpack the very real challenges and opportunities that come with bringing artificial intelligence into complex industries like media, law enforcement, and government. Ryan has been building AI soluti…
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Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…
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AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we’re going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behavior…
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Is the future of finance programmable? In this episode of Tech Talks Daily, I’m joined by Ryan Galvankar, founder of Plaza Finance, to explore how programmable derivatives and on-chain bonds are reshaping the way we think about risk, leverage, and asset management in crypto. Plaza Finance isn’t just another DeFi protocol. Since launching its core s…
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What if proving your right to work, rent, or even open a bank account didn’t require digging out your passport or waiting weeks for manual verification? In this episode of Tech Talks Daily, I’m joined by Hamraj Gulamali, Head of Legal and Compliance at Zinc, to talk about how digital identities are changing the way we think about employment, data o…
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What does it take to build intelligent systems that are not only AI-powered but also secure, scalable, and grounded in real-world needs? In this episode of Tech Talks Daily, I speak with Srinivas Chippagiri, a senior technology leader and author of Building Intelligent Systems with AI and Cloud Technologies. With over a decade of experience spannin…
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AI is finding its way into almost every corner of customer service, but is it really what customers want? According to Kinsta’s recent survey, the answer is overwhelmingly no. An incredible 93 percent of respondents said they would rather speak to a human than an AI chatbot when they need support. Nearly half even said they would cancel a service i…
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In a business climate shaped by rapid technological disruption, shifting geopolitical landscapes, and evolving customer expectations, strategy cannot remain static. JD Carter, Chief Strategy Officer at Vasion, believes the key to success lies in constantly aligning vision with execution while adapting to market realities in real time. In this conve…
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Are you building your customer data strategy around your goals, or are your goals constrained by your data platform? Agility in today’s marketing technology landscape isn’t just about speed—it’s about flexibility. Brands need data architectures that adapt to their needs, not the other way around. And with the right approach, that agility can fuel p…
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MariaDB is a name with deep roots in the open-source database world, but in 2025 it is showing the energy and ambition of a company on the rise. Taken private in 2022 and backed by K1 Investment Management, MariaDB is doubling down on innovation while positioning itself as a strong alternative to MySQL and Oracle. At a time when many organisations …
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In this episode, I am joined by Charles Southwood, Regional Vice President, Denodo Technologies, a company recognised globally for its leadership in data management. With revenues of $288M and a customer base that includes Hitachi, Informa, Engie, and Walmart, Denodo sits at the heart of how enterprises access, trust, and act on their data. Charles…
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