Best Convenience Store Operations Podcasts (2025)

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Episode 17: Word of Mouth - Your Most Powerful Marketing Tool 4:55

6d ago4:55

4:55

Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing Tool Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for turning satisfied customers into your most effective marketing team. Learn how to create experiences that inspire customers to spread the word about your store without spending a fortune on ad…

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Episode 17: Building Your Safety Culture 3:21

6d ago3:21

3:21

Smoke Break - Episode 17: Building Your Safety Culture Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for creating a genuine safety culture that goes beyond rules and procedures. Learn how to develop an environment where safety becomes part of your stores' DNA rather than just another compliance requirement. Episode Ov…

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Episode 17 - Temperature Control: The Hot and Cold of Food Safety 3:02

6d ago3:02

3:02

Smoke Break - Episode 17: Temperature Control: The Hot and Cold of Food Safety Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential temperature control practices that protect your customers and business. Learn how to implement effective monitoring systems that prevent foodborne illness risks while maintaining compliance.…

1
Episode 17: Understanding Different Customer Expectations 3:05

6d ago3:05

3:05

Smoke Break - Episode 17: Understanding Different Customer Expectations Episode Duration: 8 minutes Join host Mike Hernandez as he shares insights on recognizing and adapting to varied customer expectations in your store. Learn how to lead your team in providing personalized service that meets the diverse needs of your customer base. Episode Overvi…

1
Episode 17: Mastering Your POS System 3:51

6d ago3:51

3:51

Smoke Break - Episode 17: Mastering Your POS System Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for becoming more efficient and confident with your store's Point of Sale system. Learn how to transform this everyday tool into a skill that enhances your customer service and workplace value. Episode Overview …

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Episode 16: The Power of Customer Loyalty 4:55

14d ago4:55

4:55

Smoke Break - Episode 16: The Power of Customer Loyalty Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for transforming casual shoppers into devoted customers who drive business growth. Learn how to build meaningful customer relationships that increase sales, encourage word-of-mouth marketing, and create a community a…

1
Episode 16: Mastering Health and Safety Inspections 3:46

14d ago3:46

3:46

Smoke Break - Episode 16: Mastering Health and Safety Inspections Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for preparing your store network for health and safety inspections. Learn how to develop systems that ensure your locations are inspection-ready every day, not just when inspectors are expected. Episode Over…

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Episode 16: Food Safety Basics: Getting Handling and Storage Right 3:51

14d ago3:51

3:51

Smoke Break - Episode 16: Food Safety Basics: Getting Handling and Storage Right Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential food safety practices that protect your customers and business. Learn how to implement proper handling and storage procedures that form the foundation of your store's food safety system. E…

1
Episode 16: Product Knowledge - Your Secret Weapon 2:44

14d ago2:44

2:44

Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purch…

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Episode 16: Creating a Store Atmosphere That Customers Love 5:13

14d ago5:13

5:13

Smoke Break - Episode 16: Creating a Store Atmosphere That Customers Love Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in our series as he shares strategies for creating an inviting store environment that brings customers back again and again. Learn how your attitude, actions, and attention to detail can transform the …

1
Episode 15: Building a Culture of Compliance 6:12

21d ago6:12

6:12

Smoke Break - Episode 15: Building a Culture of Compliance Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in our compliance series as he shares strategies for transforming compliance from a set of rules into a core part of your store's identity. Learn how to create an environment where doing things the right way becomes …

1
Episode 15: Health and Safety - Your Foundation for Success 4:10

21d ago4:10

4:10

Smoke Break - Episode 15: Health and Safety - Your Foundation for Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for implementing effective health and safety compliance across your store network. Learn how to create systems that protect your customers, employees, and business while building a strong safety cult…

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Episode 15 - Consumer Protection: Keeping Customers Safe and Satisfied 3:35

21d ago3:35

3:35

Smoke Break - Episode 15: Consumer Protection: Keeping Customers Safe and Satisfied Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential consumer protection strategies that build customer trust while keeping your store compliant with regulations. Learn how to implement practices that protect both your customers and your busin…

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Episode 15: Time Management - Balancing Service and Operations 3:03

20d ago3:03

3:03

Smoke Break - Episode 15: Time Management - Balancing Service and Operations Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for managing the competing demands on your time as an assistant manager. Learn how to balance excellent customer service with operational responsibilities while maintaining your sanity. …

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Episode 15: Mastering the Art of Communication 4:46

21d ago4:46

4:46

Smoke Break - Episode 15: Mastering the Art of Communication Episode Duration: 8 minutes Join host Mike Hernandez as he shares advanced communication techniques that can transform your customer interactions and team collaboration. Learn how to elevate your verbal and non-verbal skills to create more meaningful connections and standout service. Epis…

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Episode 14: Regular Audits and Reviews - Your Path to Compliance Success 5:38

27d ago5:38

5:38

Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for implementing effective audit systems that protect your business and prevent compliance issues. Learn how regular reviews can transform from tedious tasks into valuable tools f…

1
Episode 14: Staying Adaptable in Today's Retail Landscape 4:09

28d ago4:09

4:09

Smoke Break - Episode 14: Staying Adaptable in Today's Retail Landscape Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for maintaining adaptability across your store network in a rapidly changing retail environment. Learn how to anticipate industry shifts, test new concepts, and prepare your team for ongoing evolution.…

1
Episode 14 - Labor Laws: Keeping Your Team Protected 2:44

27d ago2:44

2:44

Smoke Break - Episode 14: Labor Laws: Keeping Your Team Protected Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential labor law compliance strategies that protect your team and your business. Learn how to navigate wage requirements, scheduling regulations, and workplace policies while building a fair, legal work environ…

1
Episode 14: Building a Customer Service Dream Team 3:15

28d ago3:15

3:15

Smoke Break - Episode 14: Building a Customer Service Dream Team Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for developing and maintaining a team that consistently delivers outstanding customer service. Learn how to train, motivate, and lead your staff to create memorable customer experiences. Episode Ove…

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Episode 14: Growing Your Career Without Breaking the Bank 4:54

27d ago4:54

4:54

Smoke Break - Episode 14: Growing Your Career Without Breaking the Bank Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for professional development that don't require expensive training or formal education. Learn how to leverage your current position to build valuable skills that can advance your career in re…

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Episode 13: Training Your Team for Compliance Success 5:48

1M ago5:48

5:48

Smoke Break - Episode 13: Training Your Team for Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for developing effective compliance training programs that stick. Learn how to transform procedures from paper documents into daily practices that protect your business and customers. Episode Overvi…

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Episode 13: Creating Consistent Customer Experiences 4:13

1M ago4:13

4:13

Smoke Break - Episode 13: Creating Consistent Customer Experiences Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for building consistency across your store network while preserving local store character. Learn how to create memorable customer experiences that maintain your brand standards while allowing for location-s…

1
Episode 13 - Environmental Compliance Made Simple 3:28

1M ago3:28

3:28

Smoke Break - Episode 13: Environmental Compliance Made Simple Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential environmental compliance strategies that protect both your business and the planet. Learn practical approaches to waste management, energy efficiency, and regulatory adherence that can save money while avoi…

1
Episode 13: Turning Unhappy Customers into Loyal Fans 3:54

1M ago3:54

3:54

Smoke Break - Episode 13: Turning Unhappy Customers into Loyal Fans Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for transforming customer complaints into opportunities for building loyalty. Learn how to lead your team in handling difficult situations with professionalism and care. Episode Overview Master esse…

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Episode 13: Finding Your Balance - Work, Life, and Convenience Store Success 4:38

1M ago4:38

4:38

Smoke Break - Episode 13: Finding Your Balance - Work, Life, and Convenience Store Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for maintaining a healthy work-life balance while succeeding in your convenience store career. Learn how to manage your time effectively, set boundaries, and prioritize you…

1
Episode 12: Navigating the World of Regulatory Compliance 5:57

1M ago5:57

5:57

Smoke Break - Episode 12: Navigating the World of Regulatory Compliance Episode Duration: 6 minutes Join host Mike Hernandez as he breaks down essential compliance strategies that protect your business, customers, and reputation. Learn how regulatory adherence can become a competitive advantage rather than just a necessity. Episode Overview Master …

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Episode 12: Building a Collaborative Leadership Culture 3:53

1M ago3:53

3:53

Smoke Break - Episode 12: Building a Collaborative Leadership Culture Episode Duration: 4 minutes Join host Mike Hernandez as he shares essential strategies for creating a collaborative leadership approach across your store network. Learn how to build strong teams, facilitate cross-location learning, and multiply your impact as a district manager. …

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Episode 12 - Alcohol & Tobacco: Getting ID Right Every Time 3:20

1M ago3:20

3:20

Smoke Break - Episode 12: Alcohol & Tobacco: Getting ID Right Every Time Episode Duration: 3 minutes Join host Mike Hernandez as he shares essential strategies for maintaining perfect compliance with alcohol and tobacco regulations. Learn how to implement foolproof systems that protect your business, your license, and your community. Episode Overvi…

1
Episode 12: The Art of Customer Service 4:00

1M ago4:00

4:00

Smoke Break - Episode 12: The Art of Customer Service Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer service standards in your store. Learn how to lead your team in delivering consistent, quality interactions that build customer loyalty. Episode Overview Maste…

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Episode 12: Handling Emergency Situations Like a Pro 4:58

1M ago4:58

4:58

Smoke Break - Episode 12: Handling Emergency Situations Like a Pro Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for responding to emergency situations with confidence and professionalism. Learn how to protect yourself, your team, and your customers during unexpected events. Episode Overview Master responses…

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Episode 11: Balancing Short-Term Sales with Long-Term Success 9:29

2M ago9:29

9:29

Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for finding the perfect balance between immediate sales boosts and sustainable business growth. Learn how to create promotions and pricing approaches that drive both today's revenue and t…

1
Episode 11: Making Data Work for Your C-Store Network 4:06

2M ago4:06

4:06

Smoke Break - Episode 11: Making Data Work for Your C-Store Network Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for transforming raw data into actionable insights across your store network. Learn how to cut through the noise and focus on the metrics that truly drive business success. Episode Overview Maste…

1
Episode 11 - Health & Safety: Getting It Right 3:47

2M ago3:47

3:47

Smoke Break - Episode 11: Health & Safety: Getting It Right Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential health and safety compliance strategies that protect your customers, team, and business. Learn practical approaches to maintaining a safe environment while meeting regulatory requirements. Episode Overview Mas…

1
Episode 11: Building a Culture of Safety and Compliance 3:59

2M ago3:59

3:59

Smoke Break - Episode 11: Building a Culture of Safety and Compliance Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating a work environment where safety and compliance become ingrained in daily operations. Learn how to transform safety from a set of rules into a core part of your store's culture. Epi…

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Episode 11: Staying Safe and Sharp During Late-Night Shifts 4:58

2M ago4:58

4:58

Smoke Break - Episode 11: Staying Safe and Sharp During Late-Night Shifts Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for maintaining both personal safety and quality customer service during overnight shifts. Learn practical techniques for staying alert, managing unique night-time situations, and creating …

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Episode 10: Building Trust Through Honest Pricing and Promotions 5:43

2M ago5:43

5:43

Smoke Break - Episode 10: Building Trust Through Honest Pricing and Promotions Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for creating transparent pricing and promotions that build lasting customer relationships. Learn how honest business practices can become your store's most powerful competitive advantage. Episod…

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Episode 10: Strategic Pricing in Your C-Store Network 4:24

2M ago4:24

4:24

Smoke Break - Episode 10: Strategic Pricing in Your C-Store Network Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for implementing effective pricing across your store network. Learn how to balance competitive pricing with healthy margins while creating value for customers. Episode Overview Master district-wi…

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Episode 10 - Putting It All Together: Making Smart Decisions 4:53

2M ago4:53

4:53

Smoke Break - Episode 10: Putting It All Together: Making Smart Decisions Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in this series as he shares strategies for integrating all aspects of store management into cohesive, effective decision-making. Learn how to synthesize data, experience, and market knowledge to drive …

1
Episode 10: Emergency Preparedness and Response 4:29

2M ago4:29

4:29

Smoke Break - Episode 10: Emergency Preparedness and Response Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for preparing your store and team for emergencies. Learn how to develop and implement critical safety protocols that protect your customers and staff during unexpected situations. Episode Overview Mast…

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Episode 10: Mastering the Rush Hour Rush 5:08

2M ago5:08

5:08

Smoke Break - Episode 10: Mastering the Rush Hour Rush Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for handling peak business periods with efficiency and professionalism. Learn how to transform chaotic rush hours into smooth operations while maintaining quality customer service. Episode Overview Master ess…

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Episode 9: Using Data to Drive Pricing and Promotion Decisions 5:53

2M ago5:53

5:53

Smoke Break - Episode 9: Using Data to Drive Pricing and Promotion Decisions Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how to transform your store's data into powerful pricing and promotion strategies. Learn practical approaches to analyze sales information and make data-backed decisions that boost your profits. Episode Ove…

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Episode 9: The Power of Seasonal Merchandising 4:28

2M ago4:28

4:28

Smoke Break - Episode 9: The Power of Seasonal Merchandising Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategic approaches to implementing effective seasonal merchandising across your store network. Learn how to plan, time, and execute seasonal transitions that drive sales throughout the year. Episode Overview Master distri…

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Episode 9 - Making Your POS Work Harder 4:14

2M ago4:14

4:14

Smoke Break - Episode 9: Making Your POS Work Harder Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for leveraging your Point of Sale system beyond basic transactions. Learn how to transform your POS data into actionable insights that drive better business decisions and boost your bottom line. Episode Overview Master …

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Episode 9: Labor Laws and Employee Rights 4:02

2M ago4:02

4:02

Smoke Break - Episode 9: Labor Laws and Employee Rights Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential labor laws and employee rights that assistant managers need to understand. Learn how to create a fair, compliant workplace while protecting both your team and your business. Episode Overview Master critical compli…

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Episode 9: Building Lasting Customer Relationships 5:39

2M ago5:39

5:39

Smoke Break - Episode 9: Building Lasting Customer Relationships Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for creating genuine connections with regular customers. Learn how to transform routine transactions into meaningful relationships that benefit both customers and your store. Episode Overview Master…

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Episode 8: Mastering Promotions That Drive Sales 6:03

2M ago6:03

6:03

Smoke Break - Episode 8: Mastering Promotions That Drive Sales Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for creating promotions that boost sales while protecting profits. Learn how to design and implement effective promotions that build customer loyalty and grow your business. Episode Overview Master essen…

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Episode 8: The Art of Visual Merchandising 4:45

2M ago4:45

4:45

Smoke Break - Episode 8: The Art of Visual Merchandising Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategic approaches to implementing effective visual merchandising across your store network. Learn how to create compelling shopping environments that drive sales and enhance customer experience. Episode Overview Master distr…

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Episode 8 - Promotions That Actually Work 4:40

2M ago4:40

4:40

Smoke Break - Episode 8: Promotions That Actually Work Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for creating and implementing effective promotions that drive sales while protecting profits. Learn how to design promotions that resonate with customers and deliver measurable results. Episode Overview Master essenti…

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Episode 8: Age-Restricted Sales - Your Guide to Compliance 4:45

2M ago4:45

4:45

Smoke Break - Episode 8: Age-Restricted Sales - Your Guide to Compliance Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for managing age-restricted sales compliance in your store. Learn how to create and maintain robust verification procedures that protect your business and team. Episode Overview Master criti…

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Episode 8: Mastering the Art of Difficult Customer Situations 4:45

2M ago4:45

4:45

Smoke Break - Episode 8: Mastering the Art of Difficult Customer Situations Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for handling challenging customer interactions with professionalism and skill. Learn how to turn difficult situations into opportunities for building customer loyalty. Episode Overview Ma…

Podcasts Worth a Listen

Convenience Store Operations Podcasts

Podcasts Worth a Listen