Smoke Break - Episode 18: Advanced POS Skills That Make You Stand Out

Episode Duration: 8 minutes

Join host Mike Hernandez as he explores advanced Point of Sale techniques that can transform you from a basic cashier into a checkout superstar. Learn how to master complex transactions that enhance customer service and demonstrate your professional value.

Episode Overview

Master advanced POS functions:

• Split payment processing
• Transaction voiding techniques
• Inventory lookup methods
• Return and exchange handling
• Discount application strategies

Split Payment Mastery

Learn to implement:

• Multiple payment method handling
• Sequential processing techniques
• Customer communication during splits
• Gift card + cash combinations
• Credit card division handling

Transaction Management

Develop expertise in:

• Proper voiding procedures
• Communication during voids
• Transaction restart techniques
• Error correction methods
• Receipt management

System Information Access

Master techniques for:

• Price check implementation
• Inventory level verification
• Product location identification
• Transaction report analysis
• Sales trend recognition

Specialized Transaction Handling

Learn effective approaches for:

• Return processing procedures
• Exchange transaction management
• Discount application methods
• Promotion code implementation
• Special pricing activation

Sales Associate Action Item

This week's skill development task:

1. Select one complex transaction type
2. Practice during quiet periods
3. Master the technical process
4. Perfect customer communication
5. Document steps for future reference

Resources Mentioned

• Visit cstorethrive.com for additional POS training resources

Next Episode Preview

Coming up: Handling special situations at the register.

"Smoke Break" delivers weekly insights for convenience store sales associates in bite-sized, actionable episodes under 10 minutes.

#ConvenienceStore #POSskills #RetailTechnology #AdvancedCheckout #CustomerService #CareerDevelopment