Best Convenience Store Food Service Podcasts (2025)

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Enhancing Store Operations - Your Guide to Continuous Improvement 17:09

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6M ago17:09

17:09

Episode Show Notes: Enhancing Store Operations - Your Guide to Continuous Improvement Episode Description In the final episode of "Dive from C-Store Center," host Mike Hernandez wraps up the series with powerful insights on creating lasting efficiency in your store operations through continuous improvement. Learn how one associate's simple observat…

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Mastering Difficult Situations - Your Guide to Conflict Resolution 16:59

7M ago16:59

16:59

DIVE Podcast - Episode 66 Notes Episode Title: Mastering Difficult Situations - Your Guide to Conflict Resolution Host: Mike Hernandez Episode Description: In this essential episode of Dive, host Mike Hernandez explores how convenience store sales associates can transform challenging customer situations into opportunities for building trust and loy…

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Mastering Compliance - Your Guide to Store Standards 15:36

7M ago15:36

15:36

DIVE Podcast - Episode 65 Notes Episode Title: Mastering Compliance - Your Guide to Store Standards Host: Mike Hernandez Episode Description: In this essential episode of Dive, host Mike Hernandez explores how sales associates can master compliance and certification requirements to protect customers, themselves, and their store. Learn why complianc…

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Using Data to Drive Success - Your Guide to Sales Analytics 17:01

7M ago17:01

17:01

DIVE Podcast - Episode 64 Notes Episode Title: Using Data to Drive Success - Your Guide to Sales Analytics Host: Mike Hernandez Episode Description: In this practical episode of Dive, host Mike Hernandez reveals how convenience store sales associates can use simple sales analytics to dramatically improve their performance. Discover how understandin…

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Making Promotions Work - Your Guide to Marketing Success 15:55

7M ago15:55

15:55

DIVE Podcast – Episode 63 Notes Episode Title: Making Promotions Work - Your Guide to Marketing Success Host: Mike Hernandez Episode Description: In this action-packed episode of Dive, host Mike Hernandez explores how convenience store sales associates can transform store promotions from simple discounts into powerful sales opportunities. Learn how…

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Inclusive Excellence - Creating a Welcoming Store for Everyone 20:23

8M ago20:23

20:23

DIVE Podcast - Episode 62 Notes Episode Title: Inclusive Excellence - Creating a Welcoming Store for Everyone Host: Mike Hernandez Episode Description: In this essential episode of Dive, host Mike Hernandez explores how convenience store sales associates can create an inclusive, welcoming environment for customers from all backgrounds. Learn practi…

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Mastering Online Orders & Delivery - Your Digital Service Guide 32:06

8M ago32:06

32:06

DIVE Podcast - Episode 61 Notes Episode Title: Mastering Online Orders & Delivery - Your Digital Service Guide Host: Mike Hernandez Episode Description: In this comprehensive episode of Dive, host Mike Hernandez explores the rapidly evolving world of digital ordering and delivery for convenience store associates. Learn how to excel in managing onli…

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Mastering Convenience Meals - Your Guide to Quick Service Excellence 21:24

8M ago21:24

21:24

Dive - Episode 60 Guide Episode 60: Mastering Convenience Meals: Your Guide to Quick Service Excellence Host: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutes Episode Description Transform your sales performance by mastering today's fastest-growing profit center: convenience meals and prepared foods! In this essential episode of…

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Mastering Alcohol Sales - Knowledge, Compliance, and Responsibility 22:07

8M ago22:07

22:07

Dive - Episode 59 Guide Mastering Alcohol Sales: Knowledge, Compliance, and Responsibility Host: Mike Hernandez Series: Dive from C-Store Center Duration: 22 minutes Episode Description Master one of the most crucial responsibilities in convenience store operations: alcohol sales! In this essential episode of Dive, host Mike Hernandez reveals how p…

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Mastering Fresh Food & Bakery - Your Guide to Product Excellence 22:43

9M ago22:43

22:43

Dive - Episode 58 Guide Mastering Fresh Food & Bakery: Your Guide to Product Excellence Host: Mike Hernandez Series: Dive from C-Store Center Duration: 23 minutes Episode Description Transform your convenience store career by mastering today's hottest category - fresh food and bakery! In this game-changing episode of Dive, host Mike Hernandez revea…

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Mastering the Close - Sales Techniques for Convenience Store Success 21:15

9M ago21:15

21:15

Dive - Episode 57 Guide Mastering the Close: Sales Techniques for Convenience Store Success Host: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutes Episode Description Transform your register interactions into sales opportunities! In this high-impact episode of Dive, host Mike Hernandez reveals how mastering the art of closing ca…

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Sales Techniques – Building Rapport and Trust 19:58

9M ago19:58

19:58

Dive - Episode 56 Guide Building Customer Relationships: The Art of Convenience Store Service Host: Mike Hernandez Series: Dive from C-Store Center Duration: 20 minutes Episode Description Transform everyday transactions into lasting customer relationships! In this episode of Dive, host Mike Hernandez breaks down the essential techniques for buildi…

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Retail Technology – Loyalty Programs and Customer Data Management for Convenience Store Sales Associates 17:06

9M ago17:06

17:06

In this episode of "Dive," host Mike Hernandez dives into the world of loyalty programs and customer data management in convenience stores. Learn how these systems can enhance customer experience and boost sales through personalized recommendations and targeted offers. Show Notes: Segment 1: Introduction to Loyalty Programs Fundamentals of loyalty …

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Grow C-Store Sales & Foot Traffic Faster With SMPs (Strategic Marketing Promotions) 32:40

9M ago32:40

32:40

Send us a text What’s the fastest and easiest way to grow your convenience store sales without breaking budgets? Answer: SMPs---Strategic Marketing Promotions. SMPs create and communicate your convenience value to customers, then differentiate your stores to beat out competitors for sales, time after time. It’s awesome. But here’s a secret…successf…

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5 Mistakes That Sabotage Your Convenience Store Marketing & Sales Success. 36:49

10M ago36:49

36:49

Send us a text When you learn to see... •The convenience industry and its' customers DIFFERENTLY, •Your store model and retail marketing DIFFERENTLY... ...ONLY THEN can you create new sales and growth opportunities. Let's explore: Why doesn't the convenience store industry grow commensurate with the growing importance of convenience in every other …

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Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates 15:42

11M ago15:42

15:42

The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the moment—it builds trust and loyalty. In today's episode, we'll explore how to navigate these conversations confidently and effectively. Whether it's a price objection, concern about quali…

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Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates 15:14

12M ago15:14

15:14

In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a security threat, being prepared is the key to handling these situations effectively. This episode will give you the tools and confidence you need to manage crises, respond to emergencies…

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Retail Media Networks In Convenience Stores: A Good Marketing Idea? For Who? My Hot Take. 10:43

12M ago10:43

10:43

Send us a text Is putting a radio station that YOU OPERATE inside your convenience store a good retail marketing idea? Is operating a radio station and selling RMN ads on it in your "retail wheelhouse?" Prove it to me. What do your customers say about this? You didn't ask them....? Uh oh. Notes: So here's the one question of the day for the conveni…

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Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates 15:22

1y ago15:22

15:22

In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go w…

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Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates 13:43

1y ago13:43

13:43

In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and supporting each other can create a more positive and efficient workplace. When everyone is on the same page, tasks get done faster, and the work environment becomes much more enjoyab…

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Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates 14:32

1y ago14:32

14:32

In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how understanding the features and benefits of these products allows you to communicate their value to customers effectively. We'll also dive into cross-selling techniques so you can suggest c…

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Store Operations - Compliance and Regulatory Standards for Convenience Store Associates 18:15

1y ago18:15

18:15

In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to understanding local and federal regulations, we’ll break down what you need to know to ensure your store stays compliant. Following these guidelines isn’t just about passing inspecti…

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Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates 15:18

1y ago15:18

15:18

Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visibility and encourage purchases, how to use visual merchandising techniques to attract attention and create a more engaging shopping experience, and how to use sales data to continually…

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Store Operations - Maintenance and Equipment Handling for Convenience Store Associates 13:12

1y ago13:12

13:12

In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equipment, troubleshooting common problems that might arise, and understanding how to report maintenance needs and potential safety hazards. By the end of this episode, you'll have a soli…

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Customer Service Skills - Effective Communication for Convenience Store Sales Associates 12:42

1y ago12:42

12:42

In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your customers, using the right words and body language, or adapting your communication style to fit different personalities, these skills are the backbone of excellent customer service. By th…

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Product Knowledge - Frozen Foods & Dairy for Convenience Store Sales Associates 14:26

1+ y ago14:26

14:26

We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you can answer customer questions and anticipate their needs. By the end of this episode, you'll have a solid understanding of what sets these products apart, how to highlight their featur…

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Spotless Standards: Ensuring Cleanliness and Safety in Convenience Stores 16:03

1+ y ago16:03

16:03

In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards of cleanliness, how to manage waste efficiently, and the importance of adhering to health and safety regulations. These practices not only ensure compliance but also enhance customer…

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Beyond the Sale: Building Lasting Customer Relationships in Convenience Stores 15:34

1+ y ago15:34

15:34

Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building long-term customer relationships.By C-Store Center

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Tech at the Till: Mastering Point-of-Sale and Self-Checkout Systems 15:00

1+ y ago15:00

15:00

Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.By C-Store Center

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Store Operations: Security and Loss Prevention 22:58

1+ y ago22:58

22:58

In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment, security and loss prevention are not just about safeguarding assets but are crucial for maintaining the stability and profitability of the business. Effective security measures and …

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Problem-solving and Conflict Resolution for Convenience Store Sales Associates 29:11

1+ y ago29:11

29:11

In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving customer complaints and conflicts, and turning negative experiences into positive ones.By C-Store Center

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Visual Victory: Enhancing Store Operations Through Visual Merchandising 31:17

1+ y ago31:17

31:17

In this episode, we'll explore effective strategies for visual merchandising that can help you enhance product visibility, improve the overall shopping experience, and, ultimately, boost your sales. From the basics of display techniques to integrating the latest digital tools, we'll provide you with actionable insights and tips that you can apply d…

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Proper Management of Hazardous Materials in Convenience Stores 29:16

1+ y ago29:16

29:16

In this episode, we're diving into a critical topic affecting our safety at work and our environment: properly handling and disposing of hazardous materials.By C-Store Center

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Fresh Approach: Safe Handling of Food Products in Convenience Stores 29:22

1+ y ago29:22

29:22

Today, we're focusing on a crucial topic for any store that deals with edibles: the safe handling of food products.By C-Store Center

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Elevating Health and Hygiene in Convenience Stores 24:29

1+ y ago24:29

24:29

In today's episode, we're rolling up our sleeves to tackle a topic fundamental to every aspect of our stores: health and hygiene practices.By C-Store Center

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Ready, Set, Safeguard - Emergency Procedures and Evacuation Protocols 19:32

1+ y ago19:32

19:32

In this episode, we'll explore the core aspects of emergency preparedness, from the immediate steps to take in the face of fire, medical emergencies, or severe weather events to the nuances of conducting a safe and effective evacuation.By C-Store Center

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Navigating Safety - Identifying Hazards in the Convenience Store 16:40

1+ y ago16:40

16:40

In today's episode, we're zeroing in on a critical aspect of our daily work life - navigating the maze of potential hazards that can pop up in the fast-paced world of convenience stores.By C-Store Center

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An Essential Guide to Health and Safety in Our Convenience Store 10:03

1+ y ago10:03

10:03

In this episode, we'll journey into the cornerstone of our daily operations: health and safety.By C-Store Center

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Fraud Fighters Assemble! Protecting Our Stores, Protecting Our Community 18:52

1+ y ago18:52

18:52

In this Fraud Fighter bootcamp edition, we're not just cashiers—we're the guardians of the restricted aisles! We're here to learn how to spot those who try to bypass the rules when it comes to age-restricted products—think smokes, booze, and lottery tickets.By C-Store Center

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Company Policies and Best Practices 16:36

1+ y ago16:36

16:36

In this episode, we'll dive into the serious business of selling age-restricted products. No, I'm not talking about those dusty DVDs in the back corner – we're talking about the stuff that requires an ID check: tobacco, alcohol, lottery tickets, you name it.By C-Store Center

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Harnessing Technology for Responsible Service: A Guide for Convenience Store Associates 18:12

1+ y ago18:12

18:12

In this episode, we're embarking on a tech-savvy journey into age verification, a cornerstone of responsible retailing, especially regarding restricted-age products.By C-Store Center

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Navigating the Waters of Customer Interaction 15:31

1+ y ago15:31

15:31

In this episode, we're embarking on an important journey through the landscape of customer interactions, especially regarding handling age-restricted products.By C-Store Center

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Legal Framework and ID Verification: Mastering the Gatekeeper Role 20:28

1+ y ago20:28

20:28

In this episode, let's dive into the nitty-gritty of our legal responsibilities and the art of ID verification.By C-Store Center

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Introduction to Restricted-Age Products 20:48

2y ago20:48

20:48

In this episode, we're diving into restricted-age products, a critical aspect of our day-to-day operations in the convenience store realm.By C-Store Center

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Unlocking the Mysteries of Inventory Reconciliation 18:49

2y ago18:49

18:49

In this episode, we will journey through the riveting world of inventory reconciliation! Yes, you heard right – riveting.By C-Store Center

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Navigating the Maze of Inventory Discrepancies 20:16

2y ago20:16

20:16

In today's episode, we will focus on identifying discrepancies between what we think we have in our convenience stores and what's on the shelves.By C-Store Center

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Mastering Stock Checks and Audits for Accurate Inventory 18:44

2y ago18:44

18:44

This episode will cover mastering stock checks and audits for accurate inventory.By C-Store Center

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Introduction to Inventory Management Software and Tools 21:17

2y ago21:17

21:17

In this episode, we're going to dive into a topic that is a game-changer in the world of inventory management for convenience stores – inventory management software and tools.By C-Store Center

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Inventory Control Processes for Sales Associates 18:50

2y ago18:50

18:50

In this episode, we'll explore the critical aspects of inventory control processes and how they impact our daily operations.By C-Store Center

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Introduction to Inventory Management for Convenience Store Sales Associates 16:15

2y ago16:15

16:15

I'm thrilled to welcome you to this training episode on "Introduction to Inventory Management," tailored specifically for our convenience store Sales Associates.By C-Store Center