Best Open Mic Experience Podcasts (2025)

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213: Jimi Gibson - Why Your Brand Voice Matters More Than Ever 18:04

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3d ago18:04

18:04

Jimi Gibson is the Vice President of Brand Communication for Thrive Agency, a full-service digital marketing firm that has spent over 15 years helping businesses—from small local shops to large multi-location enterprises—navigate the fast-changing online landscape. In this episode of the Business Mic Podcast, he shares insights on adapting to the r…

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212: Christian LeFer - From Vision to IRS Approval: Making Nonprofits Happen Faster 21:16

5d ago21:16

21:16

Christian LeFer is the CEO and founder of Instant Nonprofit, a company that streamlines the often complex and frustrating process of starting and sustaining a nonprofit organization. Drawing inspiration from his personal connection to the Special Olympics through his developmentally disabled sister, Christian became determined to remove the bureauc…

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211: Kira Shishkin - Redesigning the News Business for a Distracted World 25:25

13d ago25:25

25:25

Kira Shishkin is the CEO and founder of Informed, a startup delivering concise, ad-free, and credible news summaries via SMS. In this episode of the Business Mic Podcast, he shares how a frustrating experience during an earthquake in San Francisco, where he struggled to find reliable information without hitting paywalls or popups, inspired him to c…

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210: Cary Prejean - Breaking the Bottleneck: A Strategic Blueprint for Sustainable Business Growth 26:55

2M ago26:55

26:55

Cary Prejean, founder of Strategic Business Advisors and a seasoned business strategist, joined The Business Mic to discuss how entrepreneurs can shift from simply running a business to intentionally designing one that supports their long-term goals, financial health, and personal satisfaction. Drawing from decades of experience in accounting, fina…

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209: Ken Rapp - Transforming Post-Sale Product Experience into Brand Loyalty 24:38

2M ago24:38

24:38

Ken Rapp, CEO and co-founder of Blustream Corporation, discusses the untapped potential in the post-sale product experience and how businesses can dramatically improve customer retention, satisfaction, and lifetime value through personalized, data-driven engagement. Blustream’s core innovation is its Product Experience AI Engine — a platform design…

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208: Filip Sardi - Designing Post-Purchase Experiences that Win Loyalty 22:54

2M ago22:54

22:54

Filip Sardi, founder of the Client Flow Movement, joined The Business Mic to explore a critical yet often overlooked part of the customer journey, what happens after the sale. Having built a career as a successful launch strategist, Filip shifted his focus from front-end sales to client retention, driven by a deep belief that “when your clients win…

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207: James Warren - From Data to Meaning: Building Empathy into Customer Experience 26:27

3M ago26:27

26:27

James Warren, Founder and CEO of Share More Stories discusses how his company is redefining how organizations understand customer and employee experiences through storytelling and AI. At the heart of this innovation is SEEQ — a research platform that stands for Stories to Engage, Explore, and Question. SEEQ helps businesses move beyond surface-leve…

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206: Jennifer Q. Williams - Delivering Satisfaction: The Customer-First Journey of Saint Louis Closet Co. 25:30

4M ago25:30

25:30

Jennifer Q. Williams, founder and owner of Saint Louis Closet Co., joined The Business Mic podcast to share her entrepreneurial journey and the philosophy behind her thriving custom closet business. Starting the company in her twenties after leaving graduate school, Jennifer transformed a natural passion for organization into a business that helps …

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205: Eli Portnoy - Why Listening to Customers Is a Superpower for Business Growth 25:53

4M ago25:53

25:53

In this episode, Eli Portnoy, founder and CEO of Back Engine, joins us to share his entrepreneurial journey and deep passion for customer experience. Eli discusses how Back Engine is revolutionizing the way B2B companies listen to their customers through high-velocity, AI-powered feedback loops. He explains the painful gap he experienced in staying…

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Special Needs Adoption: Season Shares About Adoption After Finalization [S8E16] 1:08:20

4M ago1:08:20

1:08:20

You may not have intended to adopt a child with special needs, or perhaps you did. Regardless of how you arrived at this point, you find yourself searching for answers online and scheduling doctor appointments in hopes of finding the right path for your child. If this resonates with you, this episode is so important. Adoption is a journey, and ofte…

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204: Dan Abel Jr - Crafting a Timeless Chocolate Brand Through Customer Moments 21:49

4M ago21:49

21:49

In this episode, Dan Abel Jr., Chief Chocolate Officer at Bissinger’s Handcrafted Chocolatier, shares insights into running a family-owned chocolate company with a rich 350-year heritage. He discusses the seasonal peak during Easter, how the team collaboratively creates new products, and how Bissinger’s blends tradition with innovation. The company…

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203: Palesa Nhlapo - Leading with Empathy: Redefining Customer Growth 21:55

4M ago21:55

21:55

In this episode, Palesa Nhlapo, Head of Customer Growth for the Personal Segment at FNB South Africa, explores how real impact in customer experience begins with human understanding. She shares how her team focuses on identifying and responding to pivotal life moments, such as job losses or the passing of a loved one, not merely with products but w…

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202: Marcelo Calbucci - Leveraging the PR FAQ Framework for Customer Experience Excellence 14:40

4M ago14:40

14:40

In this episode, tech and product leader Marcelo Calbucci introduces the PR FAQ framework, a strategic innovation tool developed by Amazon to refine ideas and align teams before execution. The framework—short for "Press Release and Frequently Asked Questions"—encourages organizations to work backward from a vision of success by drafting a press rel…

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TWIN SCAM: Nick and Shannon Balser Share Their Adoption Story [S8E15] 1:07:29

5M ago1:07:29

1:07:29

Shannon and Nick grew up in Texas and met while attending Texas A&M University. They have been happily married since 2018, but their journey has not been without challenges. After several years of trying to start a family and experiencing multiple losses, they decided to buy an RV and travel, all while seeking God’s guidance for their next steps. I…

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High School Sweethearts: Nick and Kelsey Lebo Share their Adoption Story [S8E14] 51:28

5M ago51:28

51:28

This episode tells a beautiful story of love, family, and faith! Nick and Kelsey, high school sweethearts from Texas, always felt that God had placed the hope of adoption in their hearts. After getting married and having two biological daughters, Lyla and Lily, they discovered ADOPTION NOW. They began listening to stories of other families bringing…

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Show Hope: A Biological Sibling's Perspective with Emily Chapman Richards [S8E13] 43:37

6M ago43:37

43:37

Emily Chapman Richards, daughter of Christian music artist Steven Curtis Chapman and current Advisor and Ambassador of Show Hope joins this episode. Emily shares her journey as a biological sibling in this adoption story that began when she was inspired at just 11 years old. After a trip to Haiti, Emily became the catalyst for her family's decision…

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201: Stefan Osthaus - Advancing Customer Experience: Certifications, Standards, and Best Practices 28:27

6M ago28:27

28:27

Stefan Osthaus is the President of the Customer Institute, a global volunteer organization dedicated to advancing excellence in customer and employee experience management. In this episode, he explains how the Institute certifies tools, methodologies, and organizations to ensure industry best practices. He highlights their new Certified Customer Ce…

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200: Borja Cuan - Mastering Customer Experience in Digital Marketing 25:50

7M ago25:50

25:50

Borja Cuan is the co-founder of Four15 Digital, a growth marketing agency with offices in California and Mexico. In this episode, he discusses how his agency helps businesses scale through platforms like Google Ads, Microsoft Bing, Meta, TikTok, and LinkedIn. Borja highlights the role of AI in digital marketing, explaining that while it enhances co…

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Open Adoption Conversations: April Fallon Shares with Jordan Moreno the Latest with Their Open Adoption [S8E12] 40:07

7M ago40:07

40:07

Real Moms - Real Adoption In this episode of ADOPTION NOW, host April Fallon shares her family's journey through the ups and downs of open adoption, pulling back the curtain on what happens when these relationships don't follow a perfect script. Through personal stories and vulnerable moments, April opens up about helping her children process their…

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ADHD, IEPs and Advocacy: April Fallon and Darcey Olsen Talk About Raising Children [S8E11] 55:47

7M ago55:47

55:47

Real Moms-Real Adoption Your child deserves every chance to succeed at school – but sometimes you have to fight for it. In this episode of ADOPTION NOW, host April Fallon welcomes back Darcy Olsen, Founder & CEO of the Center for the Rights of Abused Children, for an honest conversation about navigating IEPs, understanding diagnoses like ADHD, and …

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Wendy's Wonderful Kids: Step by Step to Fostering [S8E10] 27:56

8M ago27:56

27:56

Ever wonder what it's really like to adopt from foster care? In this episode of ADOPTION NOW, host April Fallon sits down with Rita Soronen, President and CEO of the Dave Thomas Foundation for Adoption, who brings hard-earned wisdom about the foster care journey. They tackle the tough questions head-on: Can older kids really attach? What support do…

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199: Justine Morgan - Building Authentic Customer Experiences and Powerful Brands 25:06

8M ago25:06

25:06

In this episode, we dive into the world of customer experience and brand strategy with Justine Morgan, Founder and Director of CX Ignite. Justine shares her journey from starting a data analytics company to becoming a marketing strategist and fractional CMO, helping organizations align their brand, customer experience, and business goals. Discover …

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198: Dr. Emmanuel Manyonganise - The Hyper-Personalization CX Evolution 28:05

8M ago28:05

28:05

In this episode, we welcome back Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, who dives deep into the concept of hyper-personalization, explaining how it revolutionizes customer interactions beyond traditional personalization by leveraging real-time data, individual context, and advanced technology. He shares ins…

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Are You Adopted? Four Amazing Kids Take the Mic [S8E9] 27:54

9M ago27:54

27:54

Ever wonder what adopted kids really think about adoption? In this special episode of ADOPTION NOW, hosts April and Noah step back and let their four amazing kids do the talking! AJ (14), Lily (11), Vivy (9), and Maliyah (7) open up about what it's like being part of an adoptive family – from the awesome moments to the tough stuff. They share every…

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Turning Fears Into Next Steps: April & Jordan Share Their Adoption Experiences in Overcoming Fear [S8E8] 46:01

9M ago46:01

46:01

Adoption Fears?? Yep, we have all had them. We recognize adoption is a big, life changing process to start. There are so many questions and unknowns. It can feel overwhelming. In this episode, host April Fallon and co-host Jordan Moreno explore the common fears of starting the adoption journey and how it is normal to feel this way. The two adoptive…

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197: Vance Morris - Creating Unforgettable Customer Experiences the Disney Way 20:25

9M ago20:25

20:25

Vance Morris, a former Walt Disney World leader turned entrepreneur and consultant shares insights on how he leveraged Disney's legendary customer experience strategies to build a thriving carpet cleaning business and now helps businesses create unforgettable customer experiences while commanding premium pricing. From the power of systems and scrip…

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Adoption Culture: Noah and April Talk About Raising Adopted Children [S8E7] 32:13

9M ago32:13

32:13

In this episode, hosts April and Noah share how their kids turned a school diversity week into something unexpected — a celebration of adoption as their family culture. When their son AJ rocked a bear mascot costume and their daughter found courage with her sister by her side, they watched adoption transform from a sensitive topic into something ki…

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Two Babies, Ten Weeks Apart: Adoptive Mother and Birth Mother Pregnant Together [S8E6] 53:57

9M ago53:57

53:57

Two Babies, Ten Weeks Apart Noah and April sit down with birth mother Jessica and adoptive mother Connie for a story that they have not heard before. Even after telling hundreds of adoption stories, nothing could have prepared them for this combination of embryo adoption and traditional adoption happening at once. An Unexpected Match, with Unexpect…

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She Might Be President: Jessica Ramos Chooses Life and Adoption for Her Baby [S8E5] 50:39

10M ago50:39

50:39

A Life-Changing Choice at 21 At 21, Jessica was a single mother of two young boys, pursuing her education and trying to get off welfare when she discovered she was pregnant. With the baby's father in prison and her own path toward stability just beginning, she made the brave decision to explore adoption. An Unlikely Match Made in Perfect Timing Aft…

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Adoptive Mom Club: Moms Sharing How Adoption Changed Them [S8E4] 47:55

10M ago47:55

47:55

Darcy Olsen is the founder & CEO of the Center for the Rights of Abused Children, an organization dedicated to uniting people in the fight to protect America's abused children. They have helped over 775,000 children nationwide. Darcy has fostered ten babies and adopted four as a single mother! Darcy shared her full story last week. Jordan had her f…

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Center for the Rights of Abused Children: Darcy Olsen, CEO & Adoptive Mother Shares Her Story [S8E3] 46:21

10M ago46:21

46:21

Darcy Olsen is the founder & CEO of the Center for the Rights of Abused Children, an organization dedicated to uniting people in the fight to protect America's abused children. They have helped over 775,000 children nationwide. Darcy has fostered ten babies and adopted four as a single mother! Darcy’s dedication to supporting abused children and na…

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196: Dr. Emmanuel Manyonganise - The importance of a well-defined Customer Experience strategy 26:27

11M ago26:27

26:27

In this episode, I sat down with Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, to uncover how crafting the right customer experience (CX) strategy can transform your business. Dr. Manyonganise explains how aligning your CX strategy with your overall business goals is the key to driving real results. He also shares…