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204: Dan Abel Jr - Crafting a Timeless Chocolate Brand Through Customer Moments

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Manage episode 478777069 series 119976
Content provided by Daudi Mugabi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Daudi Mugabi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Dan Abel Jr., Chief Chocolate Officer at Bissinger’s Handcrafted Chocolatier, shares insights into running a family-owned chocolate company with a rich 350-year heritage. He discusses the seasonal peak during Easter, how the team collaboratively creates new products, and how Bissinger’s blends tradition with innovation. The company has embraced both e-commerce and a renewed focus on retail, including partnerships with major chains like Barnes & Noble and World Market.

Dan emphasizes the importance of customer experience, hands-on service, and maintaining quality that meets century-old standards. He shares how customer feedback guides product decisions and how their business model allows quick product testing and adaptation. The success of Bissinger’s as a family business is attributed to clear roles, strong collaboration, and a shared passion for the brand. Dan concludes by inviting listeners to experience their chocolates and highlights their commitment to preserving authenticity while evolving with the times.

  continue reading

100 episodes

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Manage episode 478777069 series 119976
Content provided by Daudi Mugabi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Daudi Mugabi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Dan Abel Jr., Chief Chocolate Officer at Bissinger’s Handcrafted Chocolatier, shares insights into running a family-owned chocolate company with a rich 350-year heritage. He discusses the seasonal peak during Easter, how the team collaboratively creates new products, and how Bissinger’s blends tradition with innovation. The company has embraced both e-commerce and a renewed focus on retail, including partnerships with major chains like Barnes & Noble and World Market.

Dan emphasizes the importance of customer experience, hands-on service, and maintaining quality that meets century-old standards. He shares how customer feedback guides product decisions and how their business model allows quick product testing and adaptation. The success of Bissinger’s as a family business is attributed to clear roles, strong collaboration, and a shared passion for the brand. Dan concludes by inviting listeners to experience their chocolates and highlights their commitment to preserving authenticity while evolving with the times.

  continue reading

100 episodes

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