Few moments at work feel more uncomfortable than dealing with a colleague who’s clearly upset with you.
Short replies, colder tone, a passive-aggressive comment in a meeting — anger shows up in many ways, and most of us react by defending ourselves, shutting down, or avoiding the moment entirely.

In this episode, we explore a practical and emotionally intelligent way to respond when someone is frustrated with you: the L.A.R.A. method — Listen, Acknowledge, Respond, Ask for agreement.
This approach helps you lower the emotional temperature, bring clarity back into the conversation, and protect your boundaries without making the situation worse.

If conflict makes you uncomfortable or you tend to overreact under pressure, this episode will give you a calmer, more effective way to handle tense moments at work.

What You’ll Learn

• Why colleagues get angry (and why it’s rarely about you as a person)
• Real-life examples of unhelpful responses that escalate tension
• How to use the L.A.R.A. method to defuse difficult conversations
• How to acknowledge emotions without taking blame
• How to shift the conversation from conflict to collaboration
• The psychology behind anger and how to respond with clarity