How to Overcome AI Disillusionment and Copilot Adoption Challenges

UC Today

Content provided by UC Today. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UC Today or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

25d ago 19:24

MP3•Episode home

Join host Kristian McCann and Steve Daly, Senior Vice President, Solutions & Global Digital Transformation at New Era Technology, for a timely deep-dive into the ever-accelerating AI landscape.
This conversation dissects the challenges and opportunities facing enterprises as they navigate Copilot integration and generative AI adoption.
In this candid interview, Daly shares both the pains and the wins of New Era Technology’s own “customer zero” Copilot journey – and offers actionable advice for organizations facing AI disillusionment.
Viewers will learn:
- The velocity of AI change and what it means for today’s IT leaders trying to balance readiness versus risk.
- Why starting with robust data foundations and organizational change management are essential for AI success.
- How building small, focused Copilot solutions can drive measurable, early wins and de-risk larger rollouts.
- New Era’s lessons learned as an early adopter, including fostering user engagement, encouraging peer learning, and managing the human side of automation anxiety.
From proof-of-concept roadblocks to building ROI dashboards and sustaining long-term Copilot adoption, Daly lays out a pragmatic path forward.
Discover how New Era’s hands-on approach enables clients to skip common pitfalls and accelerate value realization.

742 episodes

#Business #Collaboration #Rob Scott #Unified Communications #Unified Communications News #Contact Centre #Contact Center #Tech News #Technology #News #Tech #UC Today