Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by David Roman & Lucas Underwood, David Roman, and Lucas Underwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman & Lucas Underwood, David Roman, and Lucas Underwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Episode 240 - Transforming Auto Shop Training and Staff Accountability with Samantha Higdon from Shift Point Academy

1:08:43
 
Share
 

Manage episode 515913237 series 2796977
Content provided by David Roman & Lucas Underwood, David Roman, and Lucas Underwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman & Lucas Underwood, David Roman, and Lucas Underwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!


If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.

00:00 Top Tier Service Advisor Insights

08:01 Importance of Parts Deposit

14:25 "Communication Challenges with Autism"

20:58 Service Advisor Training Incident

25:58 Messy Hotel Stay After Bar Visit

32:35 "New CSR Training in NJ"

38:33 "Shopware Inspection with 5 Cs"

39:57 "Manual Workflow Explanation"

45:15 Cost Breakdown of Diagnostic Tests

50:37 Grocery Shopping Routine

55:48 Spring Car Care Clinic Recap

01:01:58 Faulty Inspection Uncovered

  continue reading

293 episodes

Artwork
iconShare
 
Manage episode 515913237 series 2796977
Content provided by David Roman & Lucas Underwood, David Roman, and Lucas Underwood. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Roman & Lucas Underwood, David Roman, and Lucas Underwood or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!


If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.

00:00 Top Tier Service Advisor Insights

08:01 Importance of Parts Deposit

14:25 "Communication Challenges with Autism"

20:58 Service Advisor Training Incident

25:58 Messy Hotel Stay After Bar Visit

32:35 "New CSR Training in NJ"

38:33 "Shopware Inspection with 5 Cs"

39:57 "Manual Workflow Explanation"

45:15 Cost Breakdown of Diagnostic Tests

50:37 Grocery Shopping Routine

55:48 Spring Car Care Clinic Recap

01:01:58 Faulty Inspection Uncovered

  continue reading

293 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play