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HR is sitting at a pivotal junction, and AI is the catalyst. In this episode, Demetrio Wazar-Santana and I unpack what we learned at the Workday Rising and HR Tech conferences. We discuss creating trust so that people actually use new tools, why HR and IT must co-own enablement and governance, and ideas on increasing the usage of AI tools, such as conducting a “prompt-athon” to turn curiosity into capability. We also look at data as an ongoing feedback loop, not a one-time cleanup project.

On the Workday front, we highlight Hubs for faster navigation, the "Ask Workday" assistant that blends policy with personal context, and Orchestration going GA for all customers. We dig into early agent patterns like a Business Process Reviewer and finance controls that monitor duplicates, overpayments, and slow-pay risk. We close with thoughts on AI pricing models and what Workday’s recent acquisitions could mean for customers.

References:

- PDF from Workday Community about Hubs: Search for "Get to Know the Hubs Experience" to find the PDF.

- Workday Rising Session about preparing your company for AI: AI and Work: How Organizations Will Realize the Fullest Impact of Human + AI Success [25-LFHR1873]

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Demetrio on LinkedIn at:

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/dwazar/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.

Please message me on LinkedIn for bulk orders or if you are a manager ordering books for your team members (for USA shipments). I’d be glad to sign books for them!