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Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce
Manage episode 509954246 series 2503113
The AI workforce won’t replace humans—but it will reshape how work gets done.
On this episode of Technovation with Peter High, Salesforce EVP & CDO Joe Inzerillo joins to explore the rise of agentic AI and how it’s transforming work, from org structure to customer engagement. Joe draws on lessons from Disney, SiriusXM, and now Salesforce to unpack the “Customer Zero” model, how digital labor changes work design, and why empathy is the superpower for AI leadership.
354 episodes
Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Manage episode 509954246 series 2503113
The AI workforce won’t replace humans—but it will reshape how work gets done.
On this episode of Technovation with Peter High, Salesforce EVP & CDO Joe Inzerillo joins to explore the rise of agentic AI and how it’s transforming work, from org structure to customer engagement. Joe draws on lessons from Disney, SiriusXM, and now Salesforce to unpack the “Customer Zero” model, how digital labor changes work design, and why empathy is the superpower for AI leadership.
354 episodes
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