Transformational Listening as a Coach

The Coaching Crowd® Podcast with Jo Wheatley & Zoe Hawkins

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16d ago 22:27

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Do you really listen to ignite transformation, or are you listening to respond?

When we think about our journey as a coach, one of the most powerful realisations has been that listening is not a passive act. It is an intentional, transformational choice that shapes the depth and quality of our conversations. In this episode we revisit listening as a critical coaching skill. Out of more than 200 episodes, we’ve only devoted 1 to listening before, which shows how easy it is to overlook this essential foundation of coaching.

We explore what it means to listen not just with our ears but with our eyes, intuition, body, and presence. We reflect on Nancy Kline’s idea that listening well is not about preparing your next response but about igniting something in another person. From the earliest stage of self-focused listening to Otto Scharmer’s concept of generative listening, we walk through the levels of listening and share how they show up in coaching and everyday life.

We reflect on moments when clients have asked us, “How did you know that?” They hadn’t explicitly told us something, but deep listening allowed us to hear what was unspoken. That level of listening is about creating a space where clients can feel deeply seen and heard, sometimes hearing themselves clearly for the first time in a long while.

We also challenge the myth that one level of listening is “good” and another “bad”. Context matters. For example, neurodivergent clients may experience listening as most supportive when a coach shares something of their own in return. Listening, then, is not linear. It’s about attuning to the needs of the individual in front of you.

This episode is both practical and reflective. We discuss summarising with the client’s own words, listening for emotion as well as content, and noticing the subtle shifts in tone, silence, or energy that can reveal deeper truths. Listening is not just about technique, it is about presence, compassion, and the courage to step aside so the client’s voice can emerge.

If you’ve ever wondered what sets coaching apart from everyday conversation, this episode highlights why listening is the art and science at the heart of transformational coaching.

Timestamps:

00:50 – Why listening is the foundation of coaching
01:20 – Nancy Kline’s perspective: listening to ignite, not to respond
03:11 – Listening with eyes, body, and intuition
05:02 – Helping clients hear themselves clearly
07:25 – Why context matters: different listening styles for different clients
10:40 – The difference between listening in coaching vs everyday conversation
13:28 – Listening beyond words: noticing silence, energy, and emotion
16:20 – The role of presence and unlearning in coaching conversations
19:36 – Giving clients time to find and hear their own voice
21:01 – Practising transformational listening in everyday life

Key Lessons Learned:

Listening is not about waiting to respond, it is about creating space for transformation.
Different levels of listening exist, from self-focused to generative, and each has a place depending on context.
Deep listening involves presence, intuition, and attention to both what is said and what is unsaid.
Coaching requires unlearning conversational habits such as rushing to fix, summarising for ourselves, or inserting our own agenda.
Presence and listening go hand in hand, true transformational listening helps clients reconnect with their own voice.

Keywords:

Transformational listening, levels of listening in coaching, Nancy Kline listening, generative listening, coaching skills, deep listening, presence in coaching, active listening techniques, emotional listening, effective coaching conversations,

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