In toay's episode, Fletch tackles the stress of high call volumes and emotional triggers in PSAPs. He shares common, staff‑tested strategies—from quiet room time to peer support, and figuring out when self‑care starts with saying “Ok, I need a break.

What you’ll learn:
✅ Common PSAP stress factors
✅ Spotting your triggers, before they spot you
✅ Quiet zones & downtime protocols
✅ Peer support—how to encourage it, ditching the “weak” stigma
✅ Denial signs—and how rewards can re‑engage staff

Episode Highlights:
0:30 Stressors in the PSAP
1:00 Trigger events & detection
2:00 Quiet rooms & in‑house support
3:00 Peer support & stigma
4:00 Denial recognition & reward systems
4:45 Closing & Takeaways

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