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MGMA Insights: Compliance, Consent, and the Psychology of Defiance
Manage episode 485386906 series 1260959
In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patients — and even medical professionals — often follow advice they disagree with, and how we can build greater confidence, clarity, and autonomy in healthcare decision-making.
[00:04:00] The Scan She Didn’t Want
- Dr. Sah tells a personal ER story that sparked her research into why we comply, even when we know we shouldn't.
[00:09:00] The Five Elements of True Consent
- A breakdown of capacity, knowledge, understanding, freedom to say no, and personal authorization — and how this differs from compliance.
[00:14:00] Why It’s Hard to Speak Up
- “Insinuation anxiety” is the discomfort we feel when we risk questioning those in power — even when the stakes are high.
[00:20:00] Leadership Lessons from Healthcare Classrooms
- Dr. Sah shares how physicians in her Cornell classes are rethinking how they lead and communicate through values-driven decision-making.
[00:24:00] False Defiance vs. Real Defiance
- Not all resistance is rooted in values. Dr. Sah explains how to recognize the difference between performative opposition and meaningful dissent.
Resources:
- Dr. Sunita Sah’s Website
- Defy by Dr. Sunita Sah - Buy on Amazon or Listen on Audible
- Join the MGMA Book Club — Defy is featured in an upcoming session
- More MGMA Insights Episodes
Additional Resources:
Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.
727 episodes
Manage episode 485386906 series 1260959
In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patients — and even medical professionals — often follow advice they disagree with, and how we can build greater confidence, clarity, and autonomy in healthcare decision-making.
[00:04:00] The Scan She Didn’t Want
- Dr. Sah tells a personal ER story that sparked her research into why we comply, even when we know we shouldn't.
[00:09:00] The Five Elements of True Consent
- A breakdown of capacity, knowledge, understanding, freedom to say no, and personal authorization — and how this differs from compliance.
[00:14:00] Why It’s Hard to Speak Up
- “Insinuation anxiety” is the discomfort we feel when we risk questioning those in power — even when the stakes are high.
[00:20:00] Leadership Lessons from Healthcare Classrooms
- Dr. Sah shares how physicians in her Cornell classes are rethinking how they lead and communicate through values-driven decision-making.
[00:24:00] False Defiance vs. Real Defiance
- Not all resistance is rooted in values. Dr. Sah explains how to recognize the difference between performative opposition and meaningful dissent.
Resources:
- Dr. Sunita Sah’s Website
- Defy by Dr. Sunita Sah - Buy on Amazon or Listen on Audible
- Join the MGMA Book Club — Defy is featured in an upcoming session
- More MGMA Insights Episodes
Additional Resources:
Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.
727 episodes
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