Ever been told, “I’m getting a few other bids” or “I want a second opinion”—and didn’t know what to say next?

In this episode of Windshield Time, Chris Elmore and James Walker break down how to confidently handle process-driven objections like multiple bids or second opinions. You’ll learn how to avoid getting defensive, build credibility early, and ask the right questions to keep control of the conversation and close the sale without pressure.

📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/

What You’ll Learn:

• Why multiple bids and second opinions are usually about trust, not price
• How to build credibility early and minimize objections before they come up
• What to say without sounding pushy or defensive
• Why rolling over and emailing the bid almost always kills the sale
• How to LEAP through the objection: Listen, Empathize, Ask Questions, Problem Solve

Mentioned in This Episode:

→ LEAP Objection Handling Framework

→ The 3-Part Trust Filter: Value, Company, Installation

→ How to isolate what the customer really wants from a second opinion

→ Why credibility starts the moment you pull up in your truck

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