Plugging Performance Leaks: Why Agentic AI is Transforming Business Workflows

Microsoft Innovation Podcast

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FULL SHOW NOTES
https://www.microsoftinnovationpodcast.com/668
Microsoft's digital technology specialist from Singapore shares insights on enterprise-scale Power Platform implementations and how AI is transforming business processes across industries. We explore the psychology behind enterprise architects' resistance to low-code platforms and examine real-world success stories from major banks and global organizations.
TAKEAWAYS
• The psychological barriers enterprise architects face when considering low-code platforms
• Parallels between historical resistance to .NET and today's hesitation about Power Platform
• Case study of a major bank that improved performance 12-fold by migrating from legacy ERP
• How a UK bank used Power Automate to fix a critical integration in hours instead of weeks
• The impact of agentic AI on eliminating "performance leaks" in organizational workflows
• Transforming contact centers with intelligent routing and AI-powered agent assistance
• Why smaller organizations without legacy data "baggage" are well-positioned for AI adoption
• How the Power Platform enables consolidation of business processes similar to data lakes

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Chapters

1. Plugging Performance Leaks: Why Agentic AI is Transforming Business Workflows (00:00:00)

2. Welcome to The Co-Pilot Show (00:00:27)

3. Food, Family & Fasting (00:03:15)

4. Enterprise Power Platform Implementations (00:09:06)

5. Banks & Large-Scale Implementations (00:17:45)

6. AI's Impact on Organizations (00:27:25)

7. Modern Contact Center Transformation (00:31:58)

684 episodes

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