Microsoft's Contact Center Evolution with Peter Ruiter

Microsoft Innovation Podcast

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2M ago 26:49

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https://www.microsoftinnovationpodcast.com/669
Peter Ruiter shares his journey from PHP developer to Microsoft MVP, highlighting his career transformation and expertise in Microsoft's contact center technology.
• Born in the Netherlands with a family that spans continents – wife from Argentina, two sons aged 14 and 10
• Started in Media Technology, working with PHP and marketing automation before transitioning to Microsoft technologies
• Currently serves as Principal Solution Architect and Cloud Domain Lead at Capgemini
• Leads Power Platform initiatives within Capgemini Netherlands, focusing on complex Dynamics projects
• Passionate about Microsoft's contact center capabilities which integrate Teams, Dynamics, and Azure Communication Services
• Explains how Microsoft's platform approach gives it advantages over competitors like Genesis and Amazon Connect
• Provides insight into the practical considerations of implementing contact center solutions, including cost comparisons
• Planning to speak at the BizApps Summit in Düsseldorf and attend the MVP Summit
OTHER RESOURCES:
Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7

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Chapters

1. Microsoft's Contact Center Evolution with Peter Ruiter (00:00:00)

2. Welcome to the MVP Show (00:00:32)

3. Peter's Family and Dutch Cuisine (00:01:39)

4. Journey from Media Technology to Tech (00:05:14)

5. Contact Center Innovation at Microsoft (00:12:43)

6. Microsoft vs. Genesis Competition (00:22:05)

7. Closing and Upcoming Events (00:24:44)

685 episodes

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