Michael Bernard, Senior Analyst for Retail Banking at Celent moderates a conversation with Carrie Coker-Aivaliotis, Senior Director of Market Planning for Servicing and Recovery, Denise Cross, Director of Servicing and Collection Solutions and Andrea Bell, Senior Solutions Consultant about the findings and takeaways from the survey results of 155+ professionals across first- and third-party collection teams that focused on the top challenges they are facing in the market and how our team works daily with our customers to resolve their servicing and recovery challenges.

Visit risk.lexisnexis.com to learn more about our servicing and recovery solutions and to download the State of Collections report and supporting assets.

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