Credit in Focus unpacks the global complexities of credit risk across the customer lifecycle, from marketing and origination to account management, collections and recovery. Industry experts across the globe join the conversation to discuss actionable insights and emerging trends in credit risk management. Credit in Focus is brought to you by LexisNexis Risk Solutions, which helps organizations improve outcomes across the customer lifecycle by expanding existing assessment strategies with al ...
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LexisNexis® Risk Solutions Podcasts
The Identity Trust Pulse brings you the latest fraud and identity insights from industry leading experts across the world, sharing their expertise on relevant topics to help your business fight fraud and prioritize positive customer experiences. Find the fraud and identity insights to navigate our world of expanding opportunities and evolving risks. See the bigger picture – and the smaller one too – with this engaging podcast. The Identity Trust Pulse is brought to you by LexisNexis® Risk So ...
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Insurance news, interviews, rating announcements and more.
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In each episode of Unique Contributions, we bring you closer to some of the most interesting people from around our business working on industry-shaping issues that matter. We explore how they and we collectively as a business, create a positive impact on society through our knowledge, resources and skills. This is what we call our “unique contributions”. Join our host YS Chi, director of corporate affairs at RELX and Chairman of Elsevier, as he dives deep into conversations with some of his ...
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Educating Florida and the World About Insurance, One Podcast at a Time
17:04
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17:04Lisa Miller, founder of the Florida Insurance Roundup podcast, shares how decades of public service and private sector leadership inspired a mission to demystify insurance, champion resilience, and give voice to the issues shaping Florida’s market.By AM Best Company
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McKinsey’s Catlin: Generative AI Drives Efficiency, Enhances Customer Experience in Insurance
22:55
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22:55Tanguy Catlin, a senior partner at McKinsey & Co., discusses how insurers can boost performance by integrating AI across operations, focusing on workflow redesign, technology reuse and strong leadership to ensure successful adoption.By AM Best Company
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From generative to extractive and agentic AI: How RELX chief technology officers are applying AI to solve real-world customer challenges
39:52
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39:52In this final episode of season four, YS Chi sits down with the chief technology officers at LexisNexis Risk Solutions, Elsevier and LexisNexis Legal & Professional to explore the topic of technology at RELX. RELX is not a tech company, but a big user of technology. Around 12,000 technologists, over half of whom are software engineers, work at RELX…
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Debt, Default and the Future - Bankruptcy Trends & Collections
16:46
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16:46In our season 2 premier mini-sode, Carrie Coker-Aivaliotis, Senior Director of Servicing and Recovery, Denise Cross, Director Consultative Services for LexisNexis Risk Solutions, and Missy Meggison, General Counsel and Director Auriemma Roundtables, discuss how bankruptcy filings are rising, but debt settlement is growing even faster. We explore ho…
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New Research Shows Leave Management, AI Are Reshaping the Future of Workplace Benefits
15:56
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15:56EY America's Life and Group Insurance Transformation Leader, Chris Morbelli, breaks down the latest LIMRA-EY Workplace Benefits Report, highlighting how rising costs, a shifting workforce and growing demand for wellness and leave solutions are driving a transformation for brokers, carriers and employers.…
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Guardian’s Lanzoni: Financial Stress Boosts Demand for Holistic Wellness Solutions
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12:34Gene Lanzoni, head of enterprise content, Guardian Life, discusses how rising financial stress is driving insurers to offer holistic mental, physical and financial wellness solutions.By AM Best Company
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20 Years After Katrina: How the Storm Reshaped Insurance Risk Management
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16:24David Blades, associate director, AM Best, reflects on the lessons Hurricane Katrina taught the insurance industry, leading to advancements in catastrophe modeling, underwriting practices and public-private partnerships.By AM Best Company
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LexisNexis: AI and Data Take the Lead in Stabilizing a Volatile Home Insurance Market
15:19
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15:19George Hosfield, VP and GM of home insurance, and Tanner Sheehan, VP and GM of U.S. claims, LexisNexis Risk Solutions discuss how advanced technology, evolving consumer expectations, and smarter partnerships are reshaping home insurance strategies from underwriting to claims.By AM Best Company
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The Data Use and Access Act: A Regulatory Update and What It Means
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31:38In this episode, we explore the Data Usage and Access Act, a landmark regulation shaping the future of digital identity in the UK. As the Act brings the digital identity industry onto a formal regulatory footing, it introduces certification standards for providers and opens access to government data sources, transforming how individuals prove who t…
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NCCI Podcast Explores Correlation Between Labor Statistics and Workers’ Comp
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9:08Appearing on The State of the Line Podcast, National Council of Compensation Insurance Executive Director and Senior Economist, Stephen Cooper, discusses the most recent U.S. jobs report and how key labor market statistics could potentially impact workers’ compensation insurance.By AM Best Company
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EXL's Taneja: AI Accelerates Insurance Transformation, but Governance and Legacy Challenges Remain
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14:15Sumit Taneja, leader of the AI consulting practice, EXL, highlights how insurers are using generative AI to speed up underwriting, streamline claims and enhance customer service while emphasizing the growing need for strong governance, regulatory awareness and thoughtful integration with legacy systems.…
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AM Best Launches 2026 Student Challenge to Inspire Innovative Insurance Solutions
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14:47AM Best’s Lee McDonald and Sridhar Manyem discuss the company’s 2026 Student Challenge, which invites college and graduate students to develop creative, real-world solutions to pressing insurance issues, including AI risk, flood coverage gaps, gig economy protection needs. Prizes and industry exposure are offered for the next generation of insuranc…
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The D&O Diary’s LaCroix: Blog Leapfrogs From Crisis to Crisis in Executive Suites
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31:07Kevin LaCroix, creator of The D&O Diary and executive vice president of RT ProExec, built a following for the blog nearly 20 years ago during the stock options backdating scandal. With tariffs, regulatory changes and emerging technological risks, there have been no shortage of topics to cover.By AM Best Company
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JD Power Survey: Bundled Policyholders Drive Insurance-Shopping Trends Amid Rising Home Rates
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7:00Stephen Crewdson, managing director, Global Insurance Intelligence Group, JD Power, explains that rising homeowners and renters rates, especially among bundled customers, continue to fuel switching behavior and pose retention challenges for insurers.By AM Best Company
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Tackling Fraud with AI in Financial Services: Navigating Opportunities and Threats
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27:16In this episode, we explore how AI, is one of the most transformative and disruptive technologies in financial services today. As banks and fintechs leverage AI for personalization, automation, and operational efficiency, fraudsters are doing the same - scaling identity attacks with AI-generated documents, deepfakes, and real-time spoofing. Our exp…
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Rackspace Tech’s Koushik: Insurers Shift AI From Back Office to Strategic Driver
22:26
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22:26Srini Koushik, president, AI and sustainability, Rackspace Technology, discusses AI’s impact on insurance through enhanced service, efficiency and ethical use in a shifting regulatory landscape.By AM Best Company
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Crawford’s Kottler: Insurers Adapt With Tech, Expertise for Growing Large-Loss Claims
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13:54Paul Kottler, U.S. president of Crawford & Company’s Global Technical Services, discusses how insurers are combining advanced technologies with expert adjusters to manage the growing complexity and cost of large-loss claims.By AM Best Company
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Gallagher Re’s Bowen: U.S. Catastrophes Push $84B in Losses as Hurricane Season Looms
18:09
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18:09Steve Bowen, chief science officer, Gallagher Re, discusses the drivers behind 2025’s elevated catastrophe losses and what they signal for future climate and insurance risk.By AM Best Company
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Adjusto’s Balarezo: Turning Tragedy Into Transformation
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14:50Michael Balarezo, CEO of Adjusto and wildfire survivor, shares how personal loss, industry frustration, and emerging technology are reshaping the insurance claims process to be faster.By AM Best Company
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PLM’s Firko: Mutual Insurance and the Long View of Serving Specialized Markets
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9:04Steve Firko, executive vice president and chief operating officer, Pennsylvania Lumbermens Mutual Insurance, explains how mutual insurers’ policyholder-focused structure, long-term stability and deep industry ties uniquely position them to serve niche markets.By AM Best Company
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Mutual Group’s Woods: Innovation, AI, Collaboration Guide Mutuals Through Regulatory Change
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14:26
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14:26Shannon Woods, chief legal and compliance officer, Mutual Group, discusses the evolving regulatory landscape, the growth of AI, and how strategic partnerships and innovation are helping mutual insurers seize long-term opportunities.By AM Best Company
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LIMRA’s Landry: Insurers Play Key Role in Closing Benefits Satisfaction Gap
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13:16Kimberly Landry, associate research director, LIMRA, discusses how insurers can support employers in boosting benefit satisfaction and addressing changing workforce needs through tailored offerings and improved communication.By AM Best Company
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US Dollar Weakness Signals Shift in Global Market Sentiment, but Reserve Currency Status Remains Firm
7:52
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7:52Ann Modica, director credit rating, criteria and research at AM Best breaks down the recent decline of the US dollar, its fiscal drivers, and what the volatility means for insurers with global exposure.By AM Best Company
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Earlier this year, Pinnacle Actuarial Resources and CARFAX announced the release of a new vehicle scoring and automobile pricing tool called the CARFAX Vehicle Build Score (VBS). Pinnacle Senior Consulting Actuary Gary Wang discussed the value of the VBS solution for automobile insurers with AM Best TV.…
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James Crinnion, Vice President Commercial Surety at Philadelphia Insurance Companies, said that over the last five years, there’s been an explosion in surety-backed letters of credit. “There’s always been a push and pull between the surety industry and the banking industry,” he said.By AM Best Company
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PwC’s Friedman: Investor Confidence in Insurance Sector Remains High Amid Uncertainty
12:58
12:58
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12:58Mark Friedman, PwC’s U.S. insurance deals leader, discusses the rise in insurance deal value in 2025, driven by strategic megadeals, strong investor interest and sector resilience.By AM Best Company
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First-Party Fraud: When Consumers Cross the Line
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16:23
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16:23In this episode we explore the growing challenge of first-party fraud, where legitimate customers intentionally deceive businesses. Our experts, Karolina Iwaszko, Senior Director of Product Management, and Karolina Malecek, Director of Market Planning, discuss what’s behind the rise in socially accepted fraud, the impact on financial institutions a…
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Aon’s Ott: How Affluent Clients Are Fortifying Assets Against Growing Risks
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11:36
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11:36Jason Ott, president, Aon Private Risk Management, discusses how affluent clients are proactively adapting to climate volatility through fortified properties, strategic insurance planning and evolving risk mitigation to safeguard high-value assets.By AM Best Company
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Burning Issues: Allianz’s Sandelin on Rising Wildfire Risks and Insurance Response
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14:07
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14:07Kevin Sandelin, senior risk consulting engineer at Allianz Risk Consulting, discusses the growing frequency and severity of wildfires, their impact on industries like agriculture, utilities, and construction, and how insurers and clients can use emerging technologies and mitigation tools to better manage wildfire risk.…
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Beazley’s Carmichael: Cyber Tops Executive Concerns as Confidence in Readiness Grows
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10:16Melissa Carmichael, head of U.S. cyber, Beazley, discusses rising AI-driven cyberrisks and supply chain challenges, highlighting the critical role insurers play in strengthening cyber readiness and safeguarding businesses against evolving threats.By AM Best Company
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Verisk’s Riedman: Rising Severity, Falling Volume and How Insurers Can Win the Subrogation Race
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15:11Shane Riedman, president of antifraud analytics at Verisk, discusses trends as outlined in recent company reports highlighting the sharp rise in collision severity, evolving subrogation strategies, and the growing role of data and AI in helping insurers improve speed, accuracy, and recovery outcomes.…
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Triple-I’s Chief Insurance Officer: Lightning Claims Fall, But Severity and Costs Remain High
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11:54Dale Porfilio, formerly chief insurance officer of the Insurance Information Institute, discusses the ongoing threat of lightning-related losses, insurer mitigation efforts and shifting storm patterns impacting risk.By AM Best Company
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LIMRA’s Golembiewski: Annuity Market Thrives Amid Economic Uncertainty
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29:11Keith Golembiewski, assistant vice president, director of annuity research, LIMRA, discusses strong annuity sales, rising demand for guaranteed income and how insurers are adapting to meet evolving retirement needs.By AM Best Company
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Nationwide’s Melander: Shifting Supply Chains Are Reshaping Manufacturing Risk
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10:06Erika Melander, head of Nationwide’s national manufacturing practice, discusses how supply chain shifts are creating new risks for manufacturers and how insurance advisers can help manage them.By AM Best Company
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McGill and Partners’ Cross: UK Unveils New Captive Insurance Rules to Boost London’s Global Competitiveness
14:47
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14:47Stephen Cross, founding partner of McGill and Partners, CEO of McGill and Partners Europe, discusses the U.K. government’s new captive-friendly regulations and their potential to boost London as a top global captive insurance hub.By AM Best Company
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AM Best: Sketching a Risk Profile for Emerging Crypto Market
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11:59AM Best Director Edin Imsirovic discusses a new Best's Commentary that finds the insurance industry's crypto-market penetration is limited, but provides opportunities.By AM Best Company
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Driver Technologies’ Galadanci: Connected Car Data Drives New Era of Insurance Innovation
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13:16Rashid Galadanci, CEO and co-founder, Driver Technologies, discusses how connected car technology and telematics are transforming insurance by improving underwriting accuracy, speeding up claims and reducing fraud.By AM Best Company
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Coalition’s Simonsen: Insurers Look to Nordics as Cyberthreats, Digital Reliance Surge
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17:00Tine Simonsen, head of insurance for Continental Europe at Coalition, discusses how rising cyberthreats and digital growth in the Nordics are driving demand for active cyber protection and shaping the future of insurance in Europe.By AM Best Company
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Meanwhile CEO: Bitcoin Drives Innovation, New Opportunities in Life Insurance Market
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22:00Zac Townsend, co-founder and CEO of Meanwhile, discusses how Bitcoin is transforming life insurance with fully crypto-denominated policies and new product opportunities.By AM Best Company
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Author: Evolving D&O Risks Drive Demand for Smarter Underwriting
9:26
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9:26Karve Chief Underwriting Officer Ken Svean discusses his book, “The Ultimate Guide to D&O Underwriting,” which offers key insights and tools for navigating the evolving directors and officers insurance market.By AM Best Company
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Nationwide Survey: Businesses Fear Severe Weather, but Many Are Cutting Insurance Coverage
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8:20Mark McGhiey, senior associate vice president of risk management & client services for Nationwide Insurance, says as billion-dollar storms become more frequent, a survey reveals that many businesses are nevertheless opting to reduce coverage in favor of short-term cost savings.By AM Best Company
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A look inside the RELX business culture: learn what drives performance for leaders, managers and employees alike
38:19
38:19
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38:19In this episode, YS Chi speaks with Rose Thomson, RELX chief human resources officer, to explore the RELX business culture. They unpack the elements underpinning the culture that unites our teams, making customer centricity, continuous improvement and innovation possible. This is a fascinating discussion at the intersection of purpose, strategy and…
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TransUnion’s Foy: How Consumer Migration Trends Are Reshaping Insurance Risk and Strategy
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8:37Patrick Foy, senior director of commercial insurance strategic planning, TransUnion discusses how new data reveals dramatic shifts in where and how Americans are relocating, with implications for everything from risk assessment in fast-growing Texas markets to Gen Z-targeted outreach, auto underwriting, and beneficiary tracking.…
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J.D. Power’s Crewdson: Auto Insurers Risk Losing High-Value Customers Amid Rising Dissatisfaction
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8:30Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.By AM Best Company
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InnSure’s Sidoti: NOAA’s Climate Data Cut Risks Widening Insurance Gaps
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9:08InnSure Executive Director Charlie Sidoti discusses how NOAA’s decision to archive its billion-dollar climate disaster database could impact insurance affordability and resilience, urging insurers to share data and aid vulnerable communities.By AM Best Company
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Marsh McLennan's Sawyer: Plan Now for Gray Rhinos Later
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15:08Understanding what is in the environment is how risk managers can approach highly probable, impactful, and often overlooked cyberrisks, said Reid Sawyer, head U.S. cyber risk consulting for Marsh.By AM Best Company
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AM Best Report on US Cyber: Pricing Cuts Bring First-Ever Reduction in Direct Premiums Written
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6:58AM Best Senior Industry Research Analyst Christopher Graham discusses a new Best's Market Segment Report that finds new cyber supplementing highlights pricing difference by policy type.By AM Best Company
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NCCI’s ‘State of the Line’ Podcast Delivers Timely Insights for Workers’ Comp Stakeholders
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9:48NCCI’s Donna Glenn and Christine Pike discuss how their podcast brings concise updates on medical inflation, workforce dynamics and economic indicators to an industry seeking accessible, data-backed insights.By AM Best Company
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AM Best: Medical Professional Liability Underwriting Results Pressured by Complex Landscape
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8:17AM Best Associate Director David Blades discusses a new Best’s Market Segment Report that finds social inflation, declining reserve redundancies and rising claims severity continue to vex the MPL segment.By AM Best Company
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Eric Werkheiser, VP of professional liability and specialty programs at Nationwide E&S and Specialty, said when it comes to specialty insurance, the company will stay open-minded and explore opportunities as they come.By AM Best Company
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