Ever wondered what makes great IT support tick? Brandon and Stephen dive into the art of tech customer service, drawing from their experience in both IT and hospitality to reveal what really works - and what doesn't.
In this candid discussion, they explore:
• Why restaurant experience makes better IT professionals
• How to be proactive without being annoying
• Handling "emergencies" that aren't really emergencies
• The secret to turning angry customers into happy ones
• Why "the customer is always right" doesn't always apply in IT
• The delicate balance between good service and good security
Whether you're an IT professional looking to improve your service or a business wanting to understand what great IT support looks like, this episode offers valuable insights from the trenches.
#TechSupport #CustomerService #ITService #BusinessTechnology
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