Success in business requires the business to understand the customer, what they want and what are the fears they have. It is impossible to build trust and a relationship if we do not understand the customer's needs and fears. There is a long list of things that come from understanding the customer. Join us as we discuss this and provide answers for how to gain this understanding. The CVC Home Service Success Network is a presentation of CVC Success Group, our goal is to share processes and practices that can take the business to the level the manager dreams of.