The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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Content provided by Elias Voelker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Elias Voelker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros
Manage episode 437811376 series 3342973
Content provided by Elias Voelker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Elias Voelker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
How can universities navigate the complexities of service delivery while pursuing growth and innovation?
Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful service management, customer satisfaction, and employee well-being.
You'll hear practical insights on:
1. Key differences between ITSM and ESM
2. The Importance of starting with collaboration and coalition-building
3. How to streamline complex service requests with a unified approach
4. The importance of balancing innovation and standardization in IT operations
5. Effective methods for motivating IT teams
6. Selecting IT tools and maintaining flexibility
___________
Get in touch with Mark Katsouros on LinkedIn: https://www.linkedin.com/in/katsouros/
___________
Details about Duquesne University:
Website: https://www.duq.edu/
Industry: Higher Education
Company size: 1,001-5,000 employees
Student body: 8,000-10,000 students (undergrad & grad)
Headquarters: Pittsburgh, PA
Founded: 1878
___________
About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email [email protected].
___________
Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
___________
Thanks to our friends at SAWOO for producing this episode with us!
54 episodes
Share
Manage episode 437811376 series 3342973
Content provided by Elias Voelker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Elias Voelker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
How can universities navigate the complexities of service delivery while pursuing growth and innovation?
Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful service management, customer satisfaction, and employee well-being.
You'll hear practical insights on:
1. Key differences between ITSM and ESM
2. The Importance of starting with collaboration and coalition-building
3. How to streamline complex service requests with a unified approach
4. The importance of balancing innovation and standardization in IT operations
5. Effective methods for motivating IT teams
6. Selecting IT tools and maintaining flexibility
___________
Get in touch with Mark Katsouros on LinkedIn: https://www.linkedin.com/in/katsouros/
___________
Details about Duquesne University:
Website: https://www.duq.edu/
Industry: Higher Education
Company size: 1,001-5,000 employees
Student body: 8,000-10,000 students (undergrad & grad)
Headquarters: Pittsburgh, PA
Founded: 1878
___________
About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email [email protected].
___________
Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
___________
Thanks to our friends at SAWOO for producing this episode with us!
54 episodes
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Similar to ITOps, DevOps, AIOps - All Things Ops
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
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…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
…
continue reading
WSJ’s Bold Names brings you conversations with the leaders of the bold-named companies featured in the pages of The Wall Street Journal. Hosts Tim Higgins and Christopher Mims speak to CEOs and business leaders in interviews that challenge conventional wisdom and take you inside the decisions being made in the C-suite and beyond.
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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Go offline with the Player FM app!
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