Host Bryndis Whitson welcomes Norman Poon, co-founder of BitWide and an instructor at Bow Valley College, to the show to discuss his career in a variety of industries from healthcare to banking, mainly in a Human Resources capacity. They examine the systems behind every industry and how employee needs drive those systems. Norman presents these industries from a customer service and employee perspective, highlighting organizational systems set up for stock, item returns, employee mindset, and store layout.

Norman shares the challenges involved in ensuring healthcare providers have enough medication or emergency supplies on hand and how to arrange training and onboarding of new staff for a grocery or retail store opening. He takes Bryndis through the logistics involved in correct staffing levels, the different grocery stocking needs that arose during COVID, and the ins and outs of being in Human Resources. Norman explains how the study of organizational behavior is linked to recruitment, motivation, and connecting employees to a revenue-involved mindset. His insights into the human side of industry shed light on how logistics enters the recruitment and hiring process, and the organizational elements that drive many of the industries he’s worked in.

About Norman Poon:

As an immigrant, Norman moved to Calgary with his family at the age of 9. Norman’s life in Calgary has been greatly impacted by the work of Diversecities. Both Norman and his brother were participants in Diversecities’ youth summer camp programs. As an after-school volunteer tutor for Diversecities, Norman was able to witness firsthand the struggles of building a new life in Calgary for newcomers and their families. This experience has resulted in Norman’s passion to assist newcomers in establishing a better life in Calgary, especially in the areas of navigating the complexity of job searching in a new country.

Norman holds a Bachelor of Commerce with Distinction from the University of Alberta and has spent over 15 years in the private and public sectors as a human resources professional. He and his business partner are now working with technology companies across Canada and the USA to help get their products and services to market.

During Norman’s free time, he loves spending time with his family and trying out the many great restaurants, breweries, and distilleries in and around Calgary and the area. Norman is also a news and politics junkie.

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Contact Bryndis Whitson:

• Website: ZebrasToApples.com
• Instagram: @ZebrasToApples
• LinkedIn
  
  

Contact Norman Poon:

• Website: BitWide.com
• Website: Diversecities.org
• LinkedIn: NormanPoon