In this episode of World’s Greatest Boss, we dig into one of the biggest challenges service-based business owners face: balancing client growth with team health. My guest, Borja Cuan, co-founder of 415 Digital, manages over $280 million in ad spend every year—and he’s built a thriving business by doing something most agencies won’t: keeping workloads small so his team can go deeper, deliver better results, and stay engaged.

Together, we explore:

• Why hiring ahead of need can transform client experiences.
• The real reason employee retention is harder than ever—and how to handle it.
• How to spot overwhelm before it becomes burnout (and what to do about it).
• Why investing in personal well-being outside of work is just as important as managing workload inside of work.
• The overlooked power of relationship building and spending non-work time with your team.

By the end of this episode, you’ll have fresh ideas for keeping your people motivated, building loyalty, and leading a team that doesn’t just survive—but thrives.

Connect with me on Linkedin: https://www.linkedin.com/in/jackiemkoch/

Find more information on my website: https://peopleprinciples.co

Connect with Borja Cuan on Linkedin: https://www.linkedin.com/in/borjacuan

Find more information about Four15 Digital: https://four15digital.com/