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144 - Oversharing by Design: The Power of Adopting the Mindset of Transparency
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We’re excited to welcome Linda Lipovetsky, Senior Principal Customer Advocacy Manager at Unqork, whose career journey demonstrates that landing your dream role is less about polished résumés and more about delivering value, embracing radical transparency, and showing up where it counts.
From a pandemic hackathon with her 10-year-old son to a gutsy LinkedIn pitch that opened the door to Unqork, Linda’s story is a masterclass in building opportunity through courage and creativity.
As she shares, her “operating system” is radical transparency—oversharing by design (within confidentiality) to break down silos, speed decisions, and help customers plan with the truth. No euphemisms, no carefully massaged answers—just candor that builds trust and accelerates outcomes.
In this episode, we discuss:
- How to network into companies by creating a visible impact
- Self-advocacy strategies that feel natural
- Why traditional metrics like NPS and CSAT fall short (and which signals truly predict renewal and customer trust)
- How CS and Advocacy can claim a bigger seat at the table
- The realities of remote work, energy management, and why staying close to technology gives you long-term career lift
Ready to rethink how you advocate for yourself, your customers, and your career? This episode is packed with practical strategies you can start applying today—so tune in and enjoy!
💚 This episode is brought to you by Deployflow: https://deployflow.co/
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👉 Follow Linda: https://www.linkedin.com/in/lindahakimlipovetsky/
👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/
👉 Learn more about Unqork, an enterprise application platform that empowers you to rapidly build applications, eliminate technical debt, and securely unlock AI across the business—without a single line of code: https://unqork.com/
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - https://www.womenincs.co/podcast
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
Host Marija Skobe-Pilley
- LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
- The Revenue CSM - https://womenincs.co/the-revenue-csm
Chapters
1. Visibility Beats Assumption (00:00:00)
2. Guest Intro: Linda Lipovetsky (00:01:13)
3. Career Roots: Helping Others (00:02:39)
4. A Surprising Alternate Path (00:04:15)
5. Journey Into Customer Success (00:05:44)
6. The Unqork Hackathon Pivot (00:09:18)
7. Bold Outreach To Leadership (00:12:42)
8. Networking As A Strategy (00:15:50)
9. Make Your Impact Visible (00:20:20)
10. Practical Self-Advocacy Systems (00:24:37)
11. Sponsor Message (00:26:52)
12. Radical Transparency Framework (00:28:06)
13. Customers Value Honest Answers (00:32:16)
14. Rethinking CS Metrics (00:35:58)
149 episodes
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