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Within the Trenches Ep 612
Manage episode 496100151 series 3562395
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Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.
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Episode topics –
Lani’s unique journey from caring for police K9s to answering life-changing emergency calls
The biggest challenges and lessons of 911 call taker training
How previous customer service experience prepped Lani for high-stress calls
Personal stories from the front lines, including handling officer emergencies and emotional calls
The importance of support, mentorship, and mental health resources for dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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