Your PBX Called; It Wants A Retirement Package What's Up With Tech? podcast

Your PBX Called; It Wants A Retirement Package

2d ago 21:04

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What if your hotel could keep checking guests in even when the primary PMS goes down? We sit with Jason from SNET Communications to unpack how a true all‑in‑one stack—networks, SD‑WAN, security, UCaaS, CCaaS, and a native PMS—eliminates finger‑pointing and keeps operations moving when it matters most.
We walk through the realities of legacy PBX in hospitality and why a cloud approach finally fits the property workflow. SNET’s platform delivers over 120 PMS integrations and a unique twist: a built‑in PMS that serves as a live failover. That means front desks continue check‑ins, wake‑up calls, and room inventory while the main PMS is offline, then resync automatically. The economics make sense for boutique hotels and big brands alike—reuse analog room phones with ATAs, retire maintenance-heavy hardware, and unlock new revenue from modern in‑room devices and connected TV experiences. Reliability isn’t just promised; redundant data centers in Chicago and Sacramento provide resilience even when hyperscalers stumble.
The conversation travels beyond hotels. We break down a path from fixing broadband contention with SD‑WAN to deploying POS integrations and UCaaS across 1,500+ pizza locations, plus wins with dental groups, spas, auto dealers, and an energy company that needed precise call flows. Custom CRM integrations—often at little or no cost—turn rigid software into tailored workflows. Looking ahead, the roadmap brings practical AI to the front lines: a low‑cost chatbot bundled with UCaaS, a voice bot to deflect routine calls, and real‑time transcription with sentiment analysis to coach teams and protect the guest experience.
If you care about guest satisfaction, uptime, and real ROI from technology—not just new tools for their own sake—this is a deep dive into what modern multi‑location communication should look like. Subscribe, share with an operator who needs a smarter stack, and leave a review with the one feature you want most in your hospitality or retail tech.

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Chapters

1. Meet Jason And SNET’s Mission (00:00:00)

2. All‑In‑One Networks, UCaaS, CCaaS (00:01:03)

3. Hospitality Pain Points And PMS Redundancy (00:03:26)

4. Replacing On‑Prem With Cloud At Scale (00:05:23)

5. Economics For Brands And Boutiques (00:06:36)

6. Service Quality And Uptime Differentiators (00:08:01)

7. Monetizing In‑Room Tech And TV (00:09:31)

8. Beyond Hotels: Retail, Dental, Pizza (00:10:42)

9. AI Roadmap: Chatbot, Voice Bot, Sentiment (00:12:22)

10. Competing With Big Carriers (00:14:09)

11. New Wins In Auto And Energy (00:15:38)

12. Closing And Broadcast Plug (00:20:40)

573 episodes