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From Courses To Enablement: Reinventing Corporate Learning With AI
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What if your best coach was available at any moment you needed help on the job? We sit down with industry analyst Josh Bersin to unpack how generative AI is replacing one-size-fits-all courses with real-time, conversational enablement that helps people perform, learn, and grow in the flow of work. Instead of chasing completion rates, teams can tap living knowledge: the latest field fixes, sales plays that actually worked, leadership tips rooted in company context, and multilingual guidance that meets employees where they are.
Josh traces the arc from early e‑learning to today’s AI agents, explaining why traditional LMS platforms will narrow to compliance while dynamic systems handle the real learning—search, chat, coaching, and updates that keep pace with change. We dig into vivid examples: a pharma giant capturing scientists’ expertise so anyone can query complex topics; Rolls‑Royce onboarding engineers to decades of proprietary methods in weeks, not years; and an airline using AI to share expert revenue strategies as they’re invented. The common thread is tacit knowledge turned into usable answers, with proactive nudges that surface what matters before you even ask.
We also spotlight the human side. L&D pros don’t disappear—they shift from course production to orchestration: curating sources, building guardrails, and designing prompts, policies, and taxonomies that make AI accurate and safe. Employees become superworkers as they learn by doing, iterating with systems that remember context and improve with feedback. If you’re wondering where to begin, we offer practical first steps, from piloting critical workflows to defining metrics that matter—time to competency, resolution speed, win rates, and sentiment about usefulness.
Ready to rethink training as enablement and put knowledge to work? Press play, subscribe for more conversations like this, and share the one process you’d reinvent with AI. Your idea might help someone level up tomorrow.
Interviews with Tech Leaders and insights on the latest emerging technology trends.
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More at https://linktr.ee/EvanKirstel
Chapters
1. Setting The Stage: Why Learning Now (00:00:00)
2. Analyst Background And Shift To AI (00:01:05)
3. AI’s Paradigm Shift In Learning (00:02:40)
4. Why Traditional Courses Fall Short (00:04:18)
5. Enablement Over Instruction (00:06:32)
6. Dynamic Design And Real‑Time Updates (00:08:22)
7. ROI And The $400B Learning Market (00:10:33)
8. Future Of LMS And Compliance (00:12:22)
9. Knowledge, Work, And Enablement Converge (00:14:07)
10. Enterprise Snapshots: Pharma To Rolls‑Royce (00:16:28)
11. [Ad] Inspiring Tech Leaders - The Technology Podcast (00:17:50)
12. (Cont.) Enterprise Snapshots: Pharma To Rolls‑Royce (00:18:23)
13. Capturing Tacit Knowledge At Scale (00:19:42)
14. Skills That Thrive In A Curious World (00:21:42)
15. Superworkers And Conversational Learning (00:23:42)
16. Getting Started: Tools And Content (00:25:37)
17. Metrics For Success And What’s Next (00:27:32)
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