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Stuck with slow processes, rising OPEX, and customers who expect fixes in seconds, not hours? We sit down with Hector Montes from Tupl to unpack a pragmatic blueprint for telecom automation that starts with the people who know the work best—domain experts—and turns their know‑how into solutions that scale. From first-contact technical support that slashes escalations to smarter energy management across the network, this conversation explores how to improve experience and cost at the same time.
We trace Hector’s path from deep technical roles to founding Tupl and hear how a clear mission—empowering subject matter experts through no‑code and low‑code tooling—led to early wins with major operators like T-Mobile US. The approach is simple and powerful: co-build a minimum viable product in weeks, prove value in production, then expand both deeper (toward zero‑touch automation) and wider (across adjacent use cases). Along the way, teams upskill and start treating automation as a living capability rather than a one-off project, capturing the edge cases and operational wisdom that make or break real-world performance.
The episode also offers a forward look at agentic AI. Hector explains how agents can converse with engineers and care leaders to capture intent, constraints, and policies, then assemble and validate automation workflows. That means faster delivery, safer changes, and broader coverage across complex operations—without sidelining human judgment. If you’re navigating telco modernization, cost pressure, or the leap from pilots to scale, this is a practical, field-tested roadmap to better customer experience, lower OPEX, and a path to zero touch.
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