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Digital Giants: Inside TELUS Digital's Global CX Transformation
Manage episode 490412317 series 3499431
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Chapters
1. Meet TELUS Digital's Global Footprint (00:00:00)
2. Innovation and Customer-First Experiences (00:02:06)
3. Humanity in the Loop Approach (00:03:13)
4. Breaking Silos for Unified Customer Journeys (00:05:13)
5. AI-Powered Customer Care Revolution (00:07:54)
6. Purpose-Driven Values and Sustainability Initiatives (00:11:33)
7. Navigating Change and Business Transformation (00:13:45)
8. Industry Focus and Future Outlook (00:18:12)
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