Overview

We sit down with Donna Hall (Specialist Cleaning Company; Cleaning Business Growth Academy) to explore how she built a multi–six-figure cleaning business with 20+ staff and now coaches other founders. Her one thing is deceptively simple: see the learning in every situation. Expect practical tools for managing emotion, responding to client feedback, and coaching teams to own quality.

Key insights

• Red → Green: a two-column “brain dump then flip” method for fast, calm decisions
• Why leaders should call, not email, when things go wrong
• Audits & spot checks that build ownership (not blame)
• Creating a culture where staff raise issues early
• Leading as a “recovering perfectionist” while you scale

Guest
Donna Hall — Co-founder, The Specialist Cleaning Company; Founder, Cleaning Business Growth Academy
IG: _Donna_Hall | FB Group: Cleaning Business Growth Academy — Community

Call to action
If this helped, please follow, rate and share with a service-based founder who needs a calmer, stronger quality culture.

Connect with Phil and Hayley

Phil - LinkedIn Affirm IT

Hayley - LinkedIn Corbar Accounting

What One Thing Podcast – with Phil & Hayley
Each week, business owners share the one thing that made the biggest difference in their business journey — and hosts Phil (Affirm IT Services) and Hayley (Corbar Accounting) dive into the lessons, laughs, and lightbulb moments along the way.
If you’re a UK business owner looking for real stories and practical insights on growth, leadership, IT, and finance — this is the podcast for you!
Connect with the hosts
Phil Davenport | Affirm IT Services
LinkedIn
https://affirmit.co.uk/
Hayley Baxter | Corbar Accounting
LinkedIn
https://corbar.uk/
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