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In this conversation of What One Thing, co-host Devon Montgomery Pasha chats with Shaena Harrison, professional wing person and CEO of Wing People, a boutique agency dedicated to bringing genuine human connection back to business events. After years of producing major conferences and watching attendees struggle to move beyond surface-level networking, Harrison launched a team of trained wing people to help guests skip small talk and spark meaningful relationships.

Drawing from her lifelong instinct for connecting others and her belief that events succeed when people feel they belong, Harrison explains how her team creates conditions where real conversations can happen through facilitated connection corners and subtle behavioral cues, such as forming a croissant instead of a closed-circle donut. She also shares how her work bridges the gap between data and dialogue, where AI can support personalization but humans still carry the heart of connection.

Produced by: Eming Piansay