We’ve all had a moment where we arrived at the grocery store and can’t remember passing any of the stoplights along the way. We’re halfway down an aisle and scrambling to remember what we even needed. Our mind is in overdrive trying to sort through our ever-growing to-do list. We’ve been there when just making it through the next task is hard. But the normal stresses of life aren’t the only thing YOU have to deal with. Nora McInerny hosts The Head Start: Embracing the Journey, a new podcast ...
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They Gave Us 1 Star… Then Came Back: Real Talk on Clients, Conflict, and Managing Criticism
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Manage episode 482725725 series 1671103
Content provided by Dr. Ernie Ward & Beckie Mossor, RVT, Dr. Ernie Ward, Beckie Mossor, and RVT. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Ernie Ward & Beckie Mossor, RVT, Dr. Ernie Ward, Beckie Mossor, and RVT or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What do you do when a client trashes your clinic with a negative online review, then schedules another appointment as if nothing happened? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the emotional and professional complexities of accepting—or refusing—returning clients who’ve publicly criticized your team. From understanding when a bad review crosses into abuse to learning how to initiate honest, respectful dialogue, this episode delivers actionable strategies for managing digital conflict, preserving team morale, and navigating tough conversations. The hosts also explore how evolving norms around online reviews have changed the client-vet dynamic, and why price complaints, while frustrating, may not always be personal. A must-listen for veterinary professionals dealing with the emotional toll of public feedback in an increasingly review-driven world. #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed #VeterinaryMedicine #VetTechLife #VetPodcast #ClientCommunication #VetClinic #OnlineReviews #VetResilience #TeamMorale
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439 episodes
MP3•Episode home
Manage episode 482725725 series 1671103
Content provided by Dr. Ernie Ward & Beckie Mossor, RVT, Dr. Ernie Ward, Beckie Mossor, and RVT. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Ernie Ward & Beckie Mossor, RVT, Dr. Ernie Ward, Beckie Mossor, and RVT or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
What do you do when a client trashes your clinic with a negative online review, then schedules another appointment as if nothing happened? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the emotional and professional complexities of accepting—or refusing—returning clients who’ve publicly criticized your team. From understanding when a bad review crosses into abuse to learning how to initiate honest, respectful dialogue, this episode delivers actionable strategies for managing digital conflict, preserving team morale, and navigating tough conversations. The hosts also explore how evolving norms around online reviews have changed the client-vet dynamic, and why price complaints, while frustrating, may not always be personal. A must-listen for veterinary professionals dealing with the emotional toll of public feedback in an increasingly review-driven world. #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed #VeterinaryMedicine #VetTechLife #VetPodcast #ClientCommunication #VetClinic #OnlineReviews #VetResilience #TeamMorale
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439 episodes
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