In this episode of The Value Factory Podcast, Nick Anderson welcomes Jesse Kreun, OneAccord principal and operations specialist, to explore how disciplined operations protect revenue and make growth repeatable. Jesse explains the difference between principles, policies, and procedures, why capturing tribal know-how is critical, and how a fractional/interim ops model lets founders delegate without losing control. Practical examples cover CRM and project-management rollouts, training for adoption, and small implementation moves that preserve margins and reduce churn.