In this episode of Unlocked, Skot Waldron and Derek Gaunt explore the nuances of influence and negotiation, particularly in high-pressure situations. They discuss the importance of intent in influence, distinguishing it from manipulation, and emphasize the role of curiosity and understanding in effective communication. Derek shares insights from his experience as a hostage negotiation commander, illustrating how tactical empathy and emotional intelligence can lead to better outcomes in negotiations. The discussion also highlights the challenges of navigating difficult conversations and the necessity of adapting to new information during negotiations. In this conversation, Derek Gaunt discusses the importance of understanding assumptions in negotiations, the concept of tactical empathy, and the strategic use of 'no' in leadership. He emphasizes the need for curiosity and genuine interest in others to foster better communication and influence. The discussion also highlights the Black Swan method as a framework for applying these principles effectively.

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