The State of Retail Banking 2025. Why it matters to you and why most people are not being told the full story.
In this episode of Undercover Customer I sit down with Lou Harvey, CEO and founder of DALBAR, to talk about what is really happening in retail banking right now.
We cover why customers still feel uneasy, why trust in banks is wearing thin, and how inflation quietly pulled money out of your returns. We also walk through what the new administration is signaling on growth, taxes, and tariffs and why that matters for anyone trying to save, invest, or just keep cash safe.
Lou explains how AI is about to change financial advice for real. Not hype. We are talking about testing strategy before risking money and helping people manage lifestyle, not just selling products. That part alone is worth hearing.
This conversation is part of our national study on the state of the retail banking industry, built on more than one thousand customer surveys and one thousand mystery shops inside real banks. If you lead in banking or you care about your money, you should hear this.
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