In this episode of UH-OH Conversations with Cohesive Leaders, hosts Dr. Troy Hall and Ben-Jamin Toy chat with Will Crosswell, Chief Retail Officer at Ardent Credit Union. Will shares a pivotal career misstep when he walked into a credit union presentation underprepared and overconfident. Instead of gaining buy-in, he faced a hard reality check that became a turning point in his leadership journey.

Through this candid conversation, Will unpacks what happens when trust is assumed rather than earned, why preparation is non-negotiable, and how humility plays a role in leadership growth. His story offers a reminder that even our most uncomfortable UH-OH moments can become the foundation for stronger, more cohesive leadership.

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