Preparing for a regulatory survey isn’t just about binders and policies—it’s about building staff confidence. On this episode of Transmission Control, we welcome Stephen Rusbarsky, who breaks down what really happens when surveyors throw frontline staff those curveball questions— and how the pressure can rattle even experienced teams. From practical strategies to answer with confidence to training tips that replace panic with poise, Stephen shares how IPs can turn high-stakes interviews into opportunities to showcase readiness. If survey interviews have your staff on edge, this conversation will give you the tools to step up with confidence and turn curveballs into wins.

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