In this dynamic and story-rich episode of Training That Works, enterprise healthcare IT leader Rob Nolan brings nearly 23 years of experience to the mic. From answering a wrong phone call that landed him his first sales job to sitting behind Barry Manilow at American Idol while "sick" from work, Rob delivers lessons and laughs. He shares the best and worst training experiences of his career—why stapled pants and forced uniformity fail, and how scripting in your own voice can unlock confidence and performance. Rob outlines his ideal training approach that meets people where they are, leverages human connection, and honors individuality over rigidity. With practical insights on consultative selling, personalizing onboarding, and creating energizing work cultures, Rob emphasizes the one thing too often overlooked in training: being human. This episode is packed with stories, inspiration, and practical frameworks for anyone building better sales teams or more meaningful workplace relationships.

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