In this episode of Training That Works, Rustin Schroeder talks with Nic Padilla about why most companies train backwards and how the simple act of teaching the why can transform performance at scale. Nic pulls back the curtain on building teams across the United States, Australia and Europe, and explains how a small-town kid from Castle Rock learned to communicate so clearly that he became the go-to trainer for global partners. From his early days shadowing executives at Dish Network to running real world follow up sessions with thousands of agents, Nic reveals how great training is built on clarity, context and consistent reinforcement.

As the conversation unfolds, Nic shares surprising moments from inside the industry, including the CEO who took the exact same training tests as the frontline reps and why that single decision changed the entire culture. He walks through the mistakes most trainers make, the overlooked danger of skipping the why, and how shadowing and real time feedback create a level of alignment that scripted modules never can. Business leaders will hear how to use simple nudges, better questions and human connection to improve customer experience, reduce confusion and speed up skill adoption inside any team.

This episode gives leaders a powerful look at the future of training, from AI assisted coaching to relationship driven communication that keeps customers engaged. Nic’s story proves that when teams understand the why behind the work, everything else becomes easier to teach, easier to execute and far more effective.

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