In this episode of Training That Works, Rustin Schroeder talks with Constantine Johns about identity-first training, human-to-human selling, and why real transformation starts inside before it shows up in the numbers. He shares the mindset shift that took him from checking boxes to changing behavior… and the simple question he asks customers that stops the room cold and opens real conversations.

You’ll hear how growth and comfort can’t coexist, why co-creation beats slide decks, and how authenticity builds trust you can’t fake. Constantine breaks down practical ways to lead with service, use silence to your advantage, and turn personal “mess” into a message your team can rally around. If you want training that actually changes people… not just their certificates… this one delivers.

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