In this episode of Training That Works, Rustin Schroeder talks with Kellan Andrew about the training that actually changed how she leads... and the “worst ever” program that left people shaking.

From Toast’s nomination-only Rise management cohort to three-day gauntlets with timers, scorecards, and peers trying to trip you up, Kellan breaks down what builds confidence versus what creates PTSD. She shares why embarrassment kills learning, how breakout rooms and real coaching unlocked her style, and the moment she realized, that’s why I do that.

Then Kellan maps the blueprint she’d run at Expressable: align leadership goals with rep realities, learn what truly motivates each person, and turn targets into personal math that funds houses, cars, and baby plans. You’ll hear how a little cheesy fun gets teams loose, why reps must lead prospects instead of playing the “donut” pal, and how the Challenger approach keeps you educating, not entertaining. Managers and sellers walk away with concrete moves to raise performance, protect trust, and stack real wins... starting on your next one-on-one.

🎙️ Training That Works — where top performers share what actually works.

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