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Sherry Witwer, board president for CIT Utah, shares her insights on improving crisis response systems for people experiencing mental health emergencies and creating alternatives to incarceration through specialized training and community partnerships.

• CIT (Crisis Intervention Team) training provides law enforcement with tools to effectively respond to mental health crises and connect individuals with appropriate treatment
• Mobile crisis outreach teams staffed by behavioral health providers and peers can handle most crisis calls without police involvement
• Receiving centers offer alternatives to jails or emergency rooms, providing specialized assessment and stabilization for those in mental health crisis
• Proper training helps officers distinguish between substance use and mental health crises through scenario-based practice and building community partnerships
• Access to care remains a significant challenge, particularly coordinating services for people with serious mental illness across different systems
• Better case management and peer support services are needed to help individuals navigate complex systems when they're least able to do so independently
• Affordable and supportive housing is essential for recovery and breaking cycles of hospitalization and incarceration
• Including voices of people with lived experience and families is crucial for designing effective mental health services that people will actually use

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