How to Improve Patient Safety with End to End (E2E) Systems Monitoring

This Week in Health Tech

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3+ y ago 47:12

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In this episode of This Week in Health Tech, Vik and Jimmy discuss healthcare systems monitoring and integration.
In today's healthcare, we are still dependant on users to identify and report system issues. This is a big patient safety issue.
Vik explains the issue in detail using an example. Patient arrives in emergency department, and based on the patient state, physician orders few different tests. In this case, physician orders lab, cardiology, and radiology tests. Lab and Cardio tests are processed successfully, and are visible to the users in those respective departments. PACS system however is experiencing some issue, and even though the order messages were received successfully through the interface, the orders still did not show up in the PACS system. So after close to an hour, the emergency department calls up radiology to find out the status of the tests and when the procedure will be done. This is when PACS admin or user realizes that there might be an issue and they will contact IT department or open a task using online task reporting system. This is when the IT help desk contact integration analyst to look into the issue, but this example show the reliance on manual intervention to find system issues is very risky and could lead to adverse patient events.
This is where end to end systems monitoring comes into place. If the health system did have end to end systems monitoring in place, the active monitoring would have detected the exact location of the fault and cut down time to find and diagnose system issues. Plus it prevents reliance on users to report issue.
With digital transformation number of systems and applications will continue to increase, and CIOs-CMIOS should really consider active monitoring to improve patient safety and prevent unscheduled downtimes. It is about being active instead of being reactive when dealing w/ system issues.
Also, with Tido's Systems end to end monitoring, it does not stop at flagging and diagnosing the issue, but there is also well defined notifications mechanism to alert the appropriate staff members of a system issue.
Jimmy asks the question, why health systems have not considered this until now? Vik explains that EHR and more electronic systems have been implemented everywhere only in the last 10-15 years. Plus applications have matured and reliance on electronic systems in health systems has increased and it will continue to increase. So it is the right timing now to implement active end to end systems monitoring.
Vik then explains the end to end systems monitoring architecture and software: how it works with interface engine and EHR and downstream systems.
There is also significant ROI from using automated end to end systems monitoring. All the time saved by staff members not spending their time dealing with system issues and instead of focusing on patient care is huge savings for a health system. Plus it improves patient outcomes.
Tido has a deal for 6 months free end to end systems monitoring for health systems. Claim this deal by visiting tidoinc.com: https://tidoinc.com/contact-tido-inc/ and include E2E in your message. Tido's solution uses Microsoft Azure cloud for end to end systems monitoring.
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